Nick Haller Atlassian Team

Hi @Heberto Rodriguez , The restriction to only being able to filter on those two options in your routing rule is a due to your current plan (either Free or Essentials): https://support.atlassian.com/opsgenie/docs/configure-a-team-dashboard/#Team-routing-rules Standard and Enterprise plans offer all alert fields to filter…

Hi @shubham patil , I believe just below the Opsgenie region domain explains which option you should use depending on whether your Opsgenie is a US or EU instance: But are you following our documentation to configure a webhook within Dynatrace? The image you shared compared to our documentation's looks different in the…

Hi @Kristin Woodson , The Create Alert API can only trigger one alert per request. It's not possible for it to create multiple alerts at this time. You'd have to configure some sort of job or script that triggers multiple API integrations to create multiple alerts. But you can add multiple responders to the body of the…

Hi @Andrew McNutt , Each user can configure their New Alert notifications rules for a use case like this; Voice notifications for P1-2 alerts, and an Email for P3-5. That configuration under a user's Notifications tab might look something like this: There's also Central Notification Templates to standardize users'…

Hi @Marco Ensing , I believe you are referring to the Opsgenie >> Statuspage sync. You can find that API key within the integration here: You'll want to copy the integration's API key. Then in Statuspage, navigate to Your profile and settings >> API info >> Create key:

Hi @Romain Bonnot , It's not possible to assign an Owner at alert creation. Adding a user as a responder to alert via Create API will simply notify that user of the alert (/add them as a responder) - but the user still needs to acknowledge the alert to take Ownership:

Hi @Romain Bonnot , It's important to note that Ownership is only given to a user when the alert is assigned to the user, or if a user ack's the alert. This can be done through our API with either the Assign Alert API, and somewhat through Acknowledge alert API - but realistically the user will want to ack the alert…

Hi @Travis Alexander [Admin] , The user should be able to simply add a responder to the alert, whether that's another team, user, etc. - and that'll essentially act like forwarding the alert:

Hi @mitch.b , The new JSM framework / Jira framework does provide easier mapping of Opsgenie alert priority to JSM / Jira issue priority. Under these integrations' "Create and update requests with Opsgenie alerts that are created by other integrations" section, you can configure multiple outgoing automation rules to map…

Hi @Sumit Kumar Satapathy , Like @John M mentioned, you'd need some sort of 3rd party to send these notifications. But we have an open feature request for this functionality you can follow, watch and vote for here: https://jira.atlassian.com/browse/OPSGENIE-365

Hi Everyone, We now have an open feature request that can followed, watched and voted for here: https://jira.atlassian.com/browse/OPSGENIE-389

Hi @Willian Silvan , Our Integration API or Terraform does not return the integration's API key. This is by design for security purposes. They can only be grabbed from within the Opsgenie UI.

These also might work as well: {{customFields.customfield_10189.substringBefore("id").substringBetween("value=",",")}} {{customFields.customfield_10189.substringAfter("id").substringBetween("value=",",")}}

Hi @Roman Pankovski , Similar to what you are using in the field, Service for Review, you will most likely want to use some form or string processing or regex to clean up the data being extracted. Maybe something like: {{ customFields.customfield_10189.substringBetween("value=",",")}} But are you trying to pull both of…

Hi @Kingsley Chidozie njoku , The Standard and Enterprise plans provide an Advanced tab to control which Jenkins alerts create, or do not create Opsgenie alerts: You'd want to edit or configure a Create Alert action that only creates an alert that matches on the data being parsed in the payload when for example, a failure…

Hi @caleb_gosnell , Each user can control the methods they are notified for this through their schedule start notification rule: Each user can also control which schedule(s) they are / not notified of by editing the rule: If you users do not want notifications for any of their schedule starts, they can simply disable the…

Hi @joana , The action mapping from Opsgenie >> JSM cannot be changed. The default options are only available to select at this time. With our older JSM integration framework, you can leverage OEC to map to custom statuses in your JSM instance through. With this, you would install the OEC service on a server, and it would…

It'd depend on your plan and role. Under the Essentials plan, integrations have to be added under a team. While the Standard and Enterprise plans allow you to add global integrations, along with team integrations. Account Owners and Admins have permission to add integrations to any team (or globally if on the correct…

Hi @Misha Shemyakin , Realistically I think you'll want two MS Teams integrations; one that sends x-alerts to X-team, and another that sends y-alerts to Y-team. An integration can send to multiple teams (as long as each team executes the setup command), but the integration does not have the ability to filter on different…

Hi @Bhuvaneswari Balraj , We see customers using all of those options. Snake case might be the most common. But when naming some things in Opsgenie such as escalations and schedules, the name can only contain alphanumeric characters, dots, underscores and dashes.

I think it's all dependent on your workflow. The integration can send updates to JSM issues for two different use cases; for alerts created by JSM issues, and for alerts that were created by other integrations / create JSM issues. 1 - If your JSM issues are creating Opsgenie alerts, then the Outgoing automation rules…

Hi @anees , This other Community article may help with your issue. Although it's related to issues not being created, it's still relevant to comments not being added back to an issue. If you are using the older JSM framework, you can manage the actions being sent to JSM here: If you are using the new JSM framework, you can…

Hi @m.turan , You can change your voice/sms contact methods under the Settings menu >> Notifications tab. You cannot edit a voice/sms contact at this time, so you'll want to delete the existing voice/sms contact, then add your new one:

Hi @hwright , If you are using an Automation to trigger the Opsgenie-JSM integration, we do typically suggest using a webhook instead like outlined in our documentation. Automations are not fully supported, and a webhook under the Webhook tab may offer a bit more flexibility with the JQL to trigger on custom fields or…

Hi @Firas Amer , I think it would all depend on whether or not this information / data is being sent to Opsgenie from Pingdom. You should be able to check if that's the case under the Settings menu >> Logs tab. If Opsgenie is receiving this information (services and customers instances down), you should be able to extract…

Unfortunately it's not possible to extend the default time window 3mo> And I'm not entirely sure why it's limited to 3 months either. But we have an open feature request you can follow here: https://jira.atlassian.com/browse/OPSGENIE-461 I'd recommend voting for the feature request, and adding yourself as a watcher. The…

Welcome! I believe you'd need at least the Essentials plan to add the JSM integration: https://support.atlassian.com/opsgenie/docs/which-features-are-not-available-in-the-essentials-plan/#Integrations

Hi @Dries Grobler Jr The Login and SSO tab is only available on standalone Opsgenie plans at this time. Under the JSM plans, SSO is not included. So yes - SSO / login would be managed on the Atlassian side and override the Opsgenie configuration. Otherwise, if you are on a standalone Opsgenie plan, and do not see the Login…

Hi @Vadim V , Like @Wei Wung mentioned, notification policies are the best option for this use case. But if they are not included in your plan, Free and Essentials allows each team to configure one routing rule per team. The team receiving these alerts might want to configure a routing rule to look something like this: ^…

Hi @Carter , The JSM integration is not included with the Free plan. JSM (and others) are considered an outgoing integration - meaning alerts / actions can be sent from Opsgenie to other systems. And outgoing integrations are not included with Free plans at this time.