Nick Haller Atlassian Team

Hi @Paul Donnelly , That's a warning to inform customers an escalation is not apart of the workflow with the routing rule. Routing alerts directly to a schedule will essentially skip over the escalation(s) entirely. If the use case were to notify others if the on-call user(s) do not take action, then you'd want to route to…

Hi @Paul Donnelly , That should be possible. You'd first want to extract the field(s) that determines these alerts are critical or moderate - whether it's a tag, custom field, etc. After, you could use routing rules to filter on the alert field determining if these alerts are critical or moderate, and route to a specific…

Hi @Ganchimeg Molotov , Our vCard has all Ospgenie contacts that notify via sms or voice: https://support.atlassian.com/opsgenie/docs/send-voice-and-sms-notifications/ If you download it from your mobile device, you should be redirected to your contacts with an Ospgenie one populated. All you have to do it save it!

Hi @Henry Painter , Engineering is aware of this issue currently. It's a minor Bug you can watch, follow and vote or here: https://jira.atlassian.com/browse/OPSGENIE-1188

Hi @Simon Kulessa , Important to note that our alert API uses a slightly different URL to close an alert vs. when creating an alert. You can review the format / parameters needed here: https://docs.opsgenie.com/docs/alert-api#close-alert As you can see, an identifier is required in the URL (even if you have the action set…

Hi @Puspaketu Nayak , My colleague published a Community Article that might help with identifying why an Opsgenie alert was not created. You can review that here: Integration not creating Opsgenie alert The best place to troubleshoot an issue like this is the Logs tab. If Opsgenie is receiving requests from Grafana, they'd…

Hi @Wong , If the AssignedTeam field is being added by an automation rule, then I believe the webhook event to Opsgenie would be jira:issue_updated instead of jira:issue_created - since this rule is being run after the issue is created. By default, Opsgenie will create issues when they are created in JSM, and not when they…

Hi @Melih Çelik , You may want to open a ticket with Opsgenie support for assistance on this. We'd be able to review your login email / credentials, and probably provide more assistance there vs. revealing any sensitive or personal information here in Community.

Although you are trying to create an alias field - that's technically under the extra properties and not considered the alias field like here within the Advanced tab:

Hi @Tobias Van der Pulst , Unfortunately I don't think this will be possible on the Essentials plan. The Advanced tab of an integration where you can edit what data / field(s) parse in the alias is only available on the Standard and Enterprise plans (or the JSM/O Premium and Enterprise plans). By default, the Email…

Hi @Silvia Llumiquinga and @Xavier Uquillas , Under this project, can you please create a test issue and try to transition it to the Resolved status immediately after it's created? This would determine whether or not the issue can in fact be transitioned at any status. I would also try testing transitioning the issue to…

Hi @Alain More , If you are using the same body in these requests, it could be the alert is deduplicating. This occurs when the alias of an alert matches the alias of an open existing Opsgenie alert. You can search your Alerts tab for a query like below to see if there is an open alert with multiple deduplications: alias:…

Hi @Fabian Alvaracin Paula , You should be able to extract the Tags field into the alert as long as it's parsing in the payload. This Community Article should help: How to Extract Custom Fields and Data into an Alert, along with this related Community Question: No tags on PRTG alerts The customer in that Question was able…

Hi @Raquel Diez , If two alerts are received with the same alias, they would deduplicate (or increase in count). If the second alert has a higher priority, the alert's priority would be increase and notifications would restart. If the second alert has a lower priority, the alert would simply deduplicate. Opsgenie cannot…

Hi @Volkan Sutcu , Since the tags field is not available by default with the PRTG integration, how you are extracting them with your custom field is the best way. This Community Article might also be helpful for other options: How to Extract Custom Fields and Data into an Alert

Hi @ovis , It's not possible to switch from a US instance to an EU instance. If the concern is GDRP or some compliance, Opsgenie follows the same Atlassian standards as all products.

Hi @Mogens Hald Kristensen , It sounds like you might need OEC for that use case of triggering a script. You can customize the script to preform some action depending on if the alert is created, ack'd, etc. The closet thing Opsgenie has to JSM automation rules would be alert policies which can modify an alert at creation -…

Hi @Silvia Llumiquinga , That error typically indicates the Resolved status is not available on the project integrated with Opsgenie. Within JSM - navigate to the Settings menu → Issues tab → Workflows → Edit the Project’s Workflow that needs mapped to Opsgenie action: Click: +Add Status → search/select for status (Ex:…

Hi @Ivan Andrieiev , If you are trying to "migrate" previously created critical alerts into Jira, that is not possible. The integration does not work retroactively. You could configure the integration moving forward to only trigger on P1 alerts. If I'm misunderstanding what you mean by "migrate" then let me know.

Hi @AbrahamA , Incidents would be considered higher priority alerts that have serious business impacts to your customers, services, both, etc. There are additional features included with incidents such as the ability to notify stakeholders, create a WAR room to collaborate and resolve the incident, etc. If you are simply…

Hi @Kim Barry , That's not really possible at this time, nor how Opsgenie is intended to be used. An integration can only create one alert per request received. It cannot then create x-amount of alerts from that to notify/assign individual users after. Notifying all team members would probably be the best option even if…

Hi @AbrahamA , You can create an Opsgenie alert when a Jira issue is created - which can then notify your Opsgenie users via push, email, sms and voice. You could also configure your Opsgenie to only create an alert when the issue is assigned. But it's not really possible to sync the assignee with an Opsgenie user at this…

Hi @Bogdan Vaida , The Team On Call Time Analytics report can filter by team schedule, and be exported - but this is considered an Advanced Report, and these are not included on the JSM Standard plan. These reports are only included with the standalone Opsgenie Standard and Enterprise plans, as well the JSM/O Premium and…

Thanks for sharing @Bostjan Planko . You can configure acknowledgment and close notification rules. It might make sense to open a ticket with Opsgenie support so that alert can be reviewed a bit deeper: https://support.atlassian.com/opsgenie/

Hi @Somireddy, Naveen Kumar Reddy , It's not possible to recover an integration after it's been deleted. If the integration was deleted in the last 13 days, you can review the Logs tab to reference the previous configuration and rebuild it from the logs: "integration" AND "deleted" There should be a log for each…

Hi @David de la Pena , Our Sentry documentation is fairly straight forward when it comes to configuring the Sentry side / how to create an Opsgenie alert. It doesn't cover specific ways to trigger the integration when certain alerts such as "error-threshold" alerts occur. I'm personally not a Sentry expert - nor have an…

Hi @Ben Van Walbeek , Stakeholders cannot receive voice notifications. Only Opsgenie users, or those that are notified of alerts, can receive voice notifications. Stakeholders can only be notified of incidents.

Hi @Bostjan Planko , I would suggest reviewing the alert's Activity log tab to see if you are continuously being notified after the alert is ack'd through your New Alert notification rule, or other rules. If the alert is being ack'd / closed within Slack or another chatbot, then it would be expected behavior that you are…

Hi @Mike Schouw , Unless the region or account fields are nested under the Message field, you will need to use string processing or regex to extract the strings from within the Message field. This article may help with extracting fields: How to Extract Custom Fields and Data into an Alert

Hi @Nils Van den Bossche , That is not currently possible at this time; providing the option for only some users to use an auto-attendant feature vs. others. The integration is "all or nothing" in that sense - where it either needs to be configured with a forwarding rule or with the auto-attendant. Closest thing to this…