Zoryana Bohutska _SaaSJet_ Atlassian Partner

@Gina Prego You can try application Time in Status for Jira Cloud. It lets monitor how long issues stayed in the specific status in the three kinds of view: on the tablet grid, as chart view and on the issue view panel. I think the last one could be useful for you. Hope it helps you Best Regards

Hi @Kamal Mustafa You can try custom triggers at the add-on SLA Time and Report. This app lets you configure SLA Timer with flexible start/stop/pause conditions: (status, assignee, issue type, summary etc.) and with automate action for exceeded issue (notification, changing reporter, priority or status). Please let me know…

HI @[deleted] To the list of tools listed above, you can additionally try Time in Status for Jira Cloud by SaaSJet. The peculiarity of this application is that it not only counts time in status but also has six additional types of reports (average time in status, assignee status etc.) Using it, you can monitor all reports…

Hi @sbandarupalli I think you need CSAT. This documentation will be useful for you https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-customer-satisfaction-surveys-csat But it is available only for the server version.

Hi @Jack Brickey Thanks for the answer! Is time tracking available for next-gen projects?

Hi @Emily Lukasik How to set an alert Jira Service Desk you can find here https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-notifications-for-your-customers-and-team/ But, in case you want to set SLA time with alarm for Jira Core or Software issues, you should use a third-party app. One of them is SLA Time…

Hi @Ann Reichardt As I know now for it is necessary to use third-party add-ons. You can find a list of them at the Atlassian Marketplace. Regards

Hi @ScottBrace You can try add-on SLA Time and Report. There are you can add a custom field on its configuration menu. Just choose the project and field you need. Please let me know will it have to work for you. Regards Zoryana

Hi @tirumalasetti.rakesh At this documentation, you can read how to set an alert message for JSD https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-notifications-for-your-customers-and-team/ Also, when you will need set SLA time with notification for issues from other projects on Jira Core or Jira Software…

Also, you can find additional information in this discussion https://community.atlassian.com/t5/Jira-Software-questions/Migrate-from-JIRA-Server-to-an-existing-JIRA-Cloud/qaq-p/1226801

Hi @Britneyw To the above tools, you can also try SLA Time and Report. It lets you set a time limit for issue list you need and choose automate action for an exceeded issue notification, changing reporter, priority or changing status (as you are asking) Hope it helps 

Hi @Eric B_ Additionally, for issues from Jira Sofware or Jira Core, you can set notification using add-on SLA Time and Report. It lets to set time limits for issues you need and choose automate action for an exceeded issue: notification & change priority, reporter or status Regards

Hi @DevaKiran Now at SLA Time and Report is available notification when SLA is going to breach, you just need to update it to the new version .

Hi You can read about time tracking here https://confluence.atlassian.com/adminjiracloud/configuring-time-tracking-818578858.html But if you on Jire 's next-gen project, there isn't time tracking 

Hi @Assia Touati As I know it isn't the bug, it is the feature :) You can try add-on Issue History, and it lets to sort changelog data from newest to older. But in this tool, you need filter issue list by project, assignee, label etc. to find the issue you want. Or maybe you can try use JQL

Jira Service Desk is the build-in SLA tool for tickets on Help Desk Software But in case if you need set SLA for issues for Jira Software or Core you should use third-party add-ons. Like SLA Time and Report for Jira Cloud or Time to SLA for the server version. Regards

Hi @rajalingu_dasari You can view and export the full history of activity using app Issue History. The only thing you need is to select the issue list you would like to view. Add-on let you get all archived data before its installation. Also, Time in Status for Jira Cloud by SaaSJet will let you monitor and export data…

Useful information! Thanks!

Hi @Diego_Garcia_Herrera Also, you can try other add-ons were available work schedule config for excluding breaks, non-working hours and days. Time in Status for Jira Cloud - lets you get the Cycle and Lead Time by grouping time in statuses Time Between Statuses - lets you monitor Cycle and Lead Time by calculating the…

Hi @Elbra Pirayev You can try add-on SLA Time and Report. It will let you configure SLA time according your work schedule. Recently the app has been updated and now available smart start/pause/stop conditions and custom triggers. Hope it helps

Hi @sai_kiran Please let us know what kind of Jira do you use?

Hi @Hina Naseer Yes, Jakob is right - you can't use Jira Service Desk for Jira Software. Did you wrong with tag or are you using some add-on from a marketplace like SLA Time and Report?

Hi @[deleted] Also, you can try app Time Between Statuses. It lets you get the information you need and export it for more details analyse. Using external tools like Microsoft Excel or Google Spreadsheet, you can calculate the average time of exported data. Hope it helps

Hi @anitam Have you tried Start and Due time (date) on each issue view panel? Or maybe you need SLA timer? 

Hi @Steffen_Obert Please let me know more details. Are you want to get own history of activity or I'm wrong? 

Hi @Xin Ying Phee Also, you can consider the add-on Issue History. It let you view the log of all activity at issues that you or other reporter had made. For example, change status, summary, description of issue or assignee etc. Regards

For now, this feature isn't available on the next-gen project. It is on the road map https://jira.atlassian.com/browse/JSWCLOUD-17248?_ga=2.21255803.1174013950.1565926128-557750155.1562781230

@Assia Touati thank you very much for the clarification. I don't know the solution for it, and you should sent request to this app support team. Or you can consider another plugin Time in Status for Jira Cloud. This add-on lets you view time in status for each issue. Also, at this plugin available report assignee report -…

Hi @Yellalingh Margonda You can get status duration data using Time in Status for Jira Cloud. Let me know if it will work for you

Hi @Assia Touati Please explain what you mean "display this information in the team report"?