Zoryana Bohutska _SaaSJet_ Atlassian Partner

Hi @Alex Chunilal I guess I know a solution that can help you. Using Time in Status for Jira Cloud you can capture: * time each assignee working on issues * assignee time in status Also, add-on let you set users groups to monitor time in status for different teams. For convenience, you can use graph views or add-ons gadget…

Hi @Alfredo Istok Try to follow the recommendations in this post https://community.atlassian.com/t5/Jira-Software-questions/Accidentally-Deleted-Project/qaq-p/1284120

Hi @Lawrence There are should be button "Edit Templates" https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-edit-customer-notifications

Hi @[deleted] I suppose our team add-on SLA Time and Report can help you with this problem. It let you set SLA time (using custom fields as start and stop points for timer) with time limits - goals (triggers) with automating actions. So you can set time limit one week and the goal - change the status to "Done". Besides…

Hi @pravin About Confluence (Cloud) calendars and reminders you can read here https://support.atlassian.com/confluence-cloud/docs/add-reminders-to-events/ For Jira Cloud, you can try Boomerang: Reminders for Jira Issues.

Hi @Adrian Criado You can try solutions form Atlassian Marketplace like this. It lets you capture and export time each user spend in each issue. Also, you will be able to monitor how long each assignee working on tickets in different statuses. If this tool is interesting for you, I will be happy to assist you in its usage.…

Hi @Abby Cooke You can use different roles JSD function https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-agents-customers-and-roles 

Hi @Adrien P. You can try the solution from Atlassian Marketplace Time between Statuses. It let you set a notification when an issue will be in a certain status for some time. To do it you need set as start and stop statuses same status and at configure time limit 1 hour and assignee for notification. Please let me know…

Hi @manish.saini To get the status duration you can try Time in status for Jira Cloud. And you can view at which statuses were issues at some project in past with Issue History add-on. Both plugins data are available for export and for the next analyst. Hope it will help you

Hi @ARIEL SALOMON Here is the same question, there is the answer from atlassian team

Hi @Prince Suresh Kumar to remove add-on select on you Jira window "apps" - "manage your apps" - select plugin you want delete - "uninstall"

Hi @Paul Fullbright about notification scheme you can read here https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html

Hi @Jennifer.Suttles You can try SQL Queries (described here https://community.atlassian.com/t5/Jira-questions/Report-of-all-active-Jira-projects-and-project-leads/qaq-p/1036567) Also, you can try Issue History to track all changelog automatically and in one place for different projects, sprint, filter, report, label and…

Hi, you can search solution at the documentation https://confluence.atlassian.com/servicedeskserver044/calculating-priority-automatically-976775460.html

Hi @Harry Bob There no build-in solution for your request. But you can try solutions from Atlassian Marketplace like Time in Statu for Jira Cloud by SaaSJet. This add-on lets you monitor time in status, assignee time, average time, transition count and other useful data for time-management. Exclude no-working time you can…

Also, here was the simular request https://community.atlassian.com/t5/Next-gen-questions/How-to-move-issues-from-next-gen-project-to-classical-project-is/qaq-p/1277229

Hi Now is available new Lite version of Time in status. This add-on lets monitor each status duration data and exclude not-working hours from the calculation with multi-calendar. Regards 

Hi @Abhey_Goyal Also, you can try the solution from Atlassian marketplace - SLA Time and Report. This add-on will let you set SLA goals according to your custom fields as start/pause/stop triggers. Additionally, you can set time limits and automate actions for exceeded issues: notification, changing assignee, issue status…

Dear @Siv_ Pay attention that at the add-on SLA Time and Reports SLA timer stopping according to SLA goals (conditions) configured before. There you can select different variants of custom fields. Time limit (custom triggers) isn't stopping SLA timer, it highlights issues and turn on triggers you had set before:…

Hi @Siv_ I`m from the SaaSJet team and I will be happy to help you! Please contact to me by the email zoryana@saasjet.com or write request at the Customer Portal I sure we can resolve your issue. Best Regards Zoryana

Hi @Melody Baughman To solve this problem you can try a third-party solution from Atlassian marketplace like Time in Status for Jira Cloud. It let you view how long were issues at each status from any project on your account. Also, there is available report average time in status. But for now this add-n available only for…

Hi @Chandra Pandey If you are using cloud version of Jira, you can consider Issue History (created by my team). It let you view the full history of changes that had been made in a selected list of issues. So you can get data and time each issue was move to any status. Regards

Hi @Lucia Sedlakova As the alternative solution, you can try add-on Time Between Statuses from Atlassian Marketplace. Using this tool, you can measure the Cycle time, Lead time and other execution time between statuses. To get it you just need to configure start, pause and stop statuses. Data about Cycle time you can…

Hi @Aleksey Eropkin If you consider third-party solutions, SLA Time and Report from Atlassian Marketplace could help you. This tool lets you set SLA timer for issues witch come into the test status or other status you need. There are you can configure time limits and automate actions for issues: comment to some user,…

Hi @Chris Shaffer If you are using SLA Time and Report and the due date doesn't exist, to go to Jira setting and turn on a due date point to actual issue fields. For Jira Service Desk you also need set due date to your issue fields. Please let me know if that helps.

Dear @Amritraj_Panda I understand that there can be difficulties with the usage of apps for the first time, so I will try to help you understand the functionality of the applications here. SLA Time and Report - lets you specify your SLA Start/Stop/Pause conditions not only on Statuses but also on Priority, Approvers,…

Hi @Amritraj_Panda For tracking time to SLA, can be enough SLA Time and Report. Our Customer Success team will be happy to help you, please contact us at support@saasjet.com Best Regards Zoryana

Hi @Chris Shaffer You can ask community leaders here If you will need to set SLA time on the due date for issues from Jira Core and Software (also for tickets from Jira Service Desk) you can try SLA Time and Report.

Hi @Adam Argenti Additionally, you can try the application Time in Status for Jira Cloud. It will let you on getting: - status time - monitor all statuses duration data about each issue - assignee time - how long each user was working on each issue - status count - how many times an issue has been in each status. Also, you…

Are you use Jira Service Desk? Or you are interested in a solution for Jira Software or Core, (also tickets fro Jira Service Desk) you can try SLA Time and Report. It let you set SLA timer to on hold when ticket will be assigned to the superuser (or status like waiting for customer etc.). Also, you can configure as start…