Zoryana Bohutska _SaaSJet_ Atlassian Partner

Did you read this discussion? https://community.atlassian.com/t5/Advanced-Roadmaps-questions/JIRA-Portfolio-team-capacity/qaq-p/1154620

Hi @Yana Nikolayeva Also, you can try other solutions from Atlassian Marketplace, like: - Time in Status for Jira Cloud by SaaSJet - lets you view each status duration data and time in groups of statuses. All reports from add-on available for chart view and as the gadget for Jira dashboard. - Time Between Statuses -…

Thanks, I already have done it

You can find more information about Jira reports at the link I`ve mentioned above https://support.atlassian.com/jira-software-cloud/docs/generate-a-report/?_ga=2.113743047.1918747415.1592210342-338072297.1588024239

Hi @Catarina Leite If I understand you right, you need to know how long each issue (ticket) spend on each status of workflow? If yes, you can try Time in Status for Jira Cloud. It lets you view time spend data for items from Jira Software, Jira Core and Service Desk. Besides that, this add-on generates other reports:…

Hi @Anubha Chamadia Yes, plugins are paid, but you can try and use them for free during trial period. If you need only free solution try build-in tools for Jira Regards

Have you tried Automation for Jira ?

Hi @Irvin Mendez Also, you can consider add-on Time in Status for Jira Cloud. It lets you monitor time issue spend on each status and total, with all your custom field column. To exclude non-working time, you can set your team schedule at calendars configuration. Also, this plugin shows the date and time when each issue…

Hi @Ingrid_Kepehai , yes you are right! As you see there are many solutions. Try them and choose which one is the best for you :) Best Regards

Hi @Ingrid_Kepehai Yes, Jira Service Desk is the best solution for your requests, but it only for tickets from Customer Portal. For Jira Core or Software issues you can try SLA Time and Report If you will have any question let me know Regards

Hi @Anubha Chamadia Here are available different built-in reports for Jira Cloud. Besides, you can try a solution from Atlassian Marketplace, If you want to monitor Cycle and Lead time in the Jira Dashboard Time in Status for Jira Cloud by SaaSJet - can help you. Additionally, this add-on generates other reports which…

Hi @Anna D_Ambrosio If I understand you correctly Issue History add-on from Atlassian Marketplace can help you. This tool lets you view all the changelog ordered by the time period you need. Also, it can show you all updates made by each user from your account. So you don't have to search history for every issue manually,…

At this discussion users searching solution for the same problem. As I know you cannot currently change this in the next-gen projects.

@Indranil_Roy Excuse me, I haven't mentioned which version of Jira you are using. Maybe at those discussions, you will find a solution https://community.atlassian.com/t5/Jira-Software-questions/JQL-Find-issues-whose-status-changed-during-a-moving-window/qaq-p/1300786…

Hi @Robert Carey As the alternative solution, you can consider Time Between Statuses (Server) This app lets you set and view status to the status time. So you can configure it according to your needs, by selection statuses are you interested in. As you asked, you can monitor time from first to the last status in your flow…

Hi @Sayan Ghosh Dastidar Also, you can try the free trial version of solution Time Between Statuses (cloud & server) which will help you automatically get time from one status to others. Moreover, you will be able to set statuses to pause the timer. Hope it helps

Hi @JD Lobue I suppose you need to use apps from Atlassian Marketplace. For example Boomerang: Reminders for Jira Issues. It lets you set message, date and time, recipients and recurring settings. As a result, you will get automatically remind via a comment in issue. On the issue view panel, you can view how much and what…

Hi @Indranil_Roy You can try the free version of Issue History add-on. It will show the date when each Jira item changed status. Behind this data, plugin tracks of all updates that have been made in issues. For more deep analysis is the available export. Hope this helps Regards

Hi @Andrea Poston Looks like the similar question was here https://community.atlassian.com/t5/Jira-questions/Restrict-access-for-backlog/qaq-p/1391091

Hi @Andreas Geißinger Also, you can try alternative solutions from Atlassian Marketplace like : - Time in Status for Jira Cloud (by SaaSJet) - lets create status group for calculation the sum of time spent in flow statuses and total time spent on each issue. Additionally, this add-on has chart views for reports and gadget…

Hi @Dani Miles Maybe this post will help you https://community.atlassian.com/t5/Jira-questions/How-can-I-make-this-SLA-restart/qaq-p/886023 

Hi @[deleted] I suppose Issue History add-on from Atlassian marketplace could help you at this request. It lets you view all changelog for Jira issues. So you don't need to search for the history tab of every issue manually. This plugin tracks all issues history automatically and in one place. For you, this add-on can show…

Hi @Alex Chunilal I'm glad you found a solution for yourself :) But I want to clarify that the application Time in Status for Jira Cloud can also count time for several assignees who worked on the issue. Best Regards And have a nice day!

I haven't problems with it

Hi @Chang-Chi Liu Welcome to the community! It's true that it is not very easy to add links at the confluence You can read detailed instruction about links at confluent here https://confluence.atlassian.com/doc/links-776656293.html Regards

Hi A Watcher is someone that will be given permissions for the Jira project. This generally isn't a customer since they wouldn't have access to your Jira system but only the Service Desk portal. A Requested Participant is someone being given permissions for the Jira Service Desk portal. A customer can be added as a…

About status removing https://confluence.atlassian.com/cloudkb/how-to-delete-a-status-in-jira-workflow-830283095.html

Hi @Ibrahim Islam I suppose I know the solution for you. It is Time Between Status for Jira Server from Atlassian marketplace. This plugin allows set start/stop/pause statuses for time calculation. Moreover, it lets select details rules for timer like first or last transition to or from statuses. Also, at the configuration…

Hi @Evelyn Dieppa Also, you can try alternative solutions: - the build-in Jira tool Control Chart and solution from Atlassian Marketplace like that: - Time in Status for Jira Cloud - lets create status group for calculation the sum of time spent in statuses - Time Between Statuses - lets you calculate the Cycle and Lead…

Hi @Vaibhav Agarwal Also, you can consider Issue History. This add-on lets you monitor time and dates of all updates that have been made in issues, including status changing. Moreover, you will be able to view updates made by each user from the account. With data export, you can dive deeply into analyses for better…