Megha Atlassian Team

Hey everyone 👋, sharing another recent update on this feature - <em>Update 5 June 2025</em> Based on positive feedback from our customers, the project summary page is now <strong>enabled by default for all newly created service projects</strong>. It can continue to be enabled/disabled from the feature lab. We have also…

Hi all, sharing a recent update for this feature 😃 - Update 17 March 2025 You can now access two new charts on the project summary page. The Request types chart shows you how many open issues are in each of your project’s request types, and the Customer satisfaction graph helps you visualise your project’s average CSAT…

A quick note: This feature is only ON by default for new HR projects, and OFF for everyone else for now unless they choose to toggle it on (see instructions above). The reasoning for that is we wanted to evaluate the feature with a smaller cohort of users which is why we default it ON for HR projects as those users have…

@Italo Lobato @Matthew Challenger @Prabhu Palanisamy _Onward_ and anyone else looking to use this feature for non HR JSM projects, you absolutely can do so 😃, I have updated the article to help make that more clear, so thanks for taking the time to ask questions. To use request type groups: From your service project,…

Hi @Gary Blower (eficode) thanks for your feedback 😃, we are updating the documentation to add instructions on how to filter in JQL with request type groups. You should be able to see the updated version shortly.

Hi @William Wilson , this feature is available for all customers on continuous release tracks, but I believe the bundled release is still pending, can you please confirm if you are on continous releases ? I can see you have contacted Atlassian Support team as well about this, and they will be able to help you troubleshoot…

Hey @Davide Giglioli thank you for your feedback, for service projects, customer notifications logs are available but if you are asking about JSM users those logs are not yet available. I will be sure to share your and everyone else who has raised similar feedback with the team.

Hi @mohamedrabeek.jabarulla @Martin Tolkmitt if you are on bundled release tracks, the feature may not be available for you yet. Let us know if you are on continuous releases and still cannot see it ?

Hi @Dr. Inho Bae, you haven't missed it, for the time being, the Issue email audit will not include email notifications from business projects. And for service projects, customer notifications logs are available

Thanks @Yatish Madhav :) This feature is now available for all customers on continuous release tracks. Note: you must be a Jira Project admin to access the email audit logs for that project.

Hi @Matt Lane that error usually means that the outbound mail to that email address is being rejected and it could be due to many reasons, most common for new users tend to be that their mailboxes don't exist yet, and so when you invite them to Jira you encounter this error. My recommendation would be to confirm the…

Thank you for your encouraging words @William Wilson, we are so happy to hear our efforts are helping customers. And big thanks for taking the time to share your valuable feedback with us 💙

So happy to hear we have helped unblock your team @Yatish Madhav. Thank you for taking the time to share your feedback with us 💙

Hi @Brijesh Pathak thanks for your comment and for sharing the excitement of this release, the feature is still progressively rolling out and so you may see it within the next 24 hours. Let us know if you don't see by same time tomorrow and we will be happy to help :)

Hey @Nia Luckey in case you still need it - here is a handy link for Atlassian Compliance https://www.atlassian.com/trust/compliance