Craig Castle-Mead_20fp9z Expert

Hi @Nicolás Guzmán I'd start by checking the Crowd Directories that are mapped to the Crowd Application Jira is configured to talk to to see if any of the directories are Delegated Authentication or don't have caching enabled "Incremental synchronisation from a remote Crowd directory is only supported when all the remote…

Hey @jamie_brown_ngc_com Adding on to Nic's comment - while you can upgrade from Server to DC, and the other apps shouldn't care, the upgrade process on 7.3.2 does require some steps from memory eg: moving your attachments and some other core files to a "shared home" folder. This is in preparation for multiple nodes,…

Bitbucket allows you to run an external Elasticsearch environment instead of the bundled version, so ensure you check the Elasticsearch config/version/exposure as well as the main product. CCM

Hey @yaswanth reddy I'd suggest logging in to the server and running some basic network analysis to confirm if the operating system can contact the marketplace * curl https://marketplace.atlassian.com/rest/2 * If you don't get a response:* nslookup marketplace.atlassian.com to see if it's a DNS issue Based on OS testing…

Hey @Moshe Boruchov To start with, can you clarify what "Deployed to production" means in your business context? Is this just a transition in a workflow, releasing a release, is it related to the status of code linked to the ticket? CCM

Hey @Bill Glynn There's a similar discussion at https://community.atlassian.com/t5/Jira-Software-questions/How-to-copy-a-custom-field/qaq-p/1401238 - summary is that there's no Jira native way to do this, but you can achieve the result using marketplace apps such as ScriptRunner, Elements Connect (used to be called nFeed),…

Hi David, I'd suggest not putting personal details such as email addresses on a forum like this. It might be worth having the user check their junk/spam folder incase it was captured by a filter/rule. CCM

Hey @Rohit Dallvi You may wish to post your logs (redact anything sensitive) as others may be able to spot issues you looked past. Re: memory - what are your XMS/XMX settings for the app, how much memory does the server have, and what other services is it running? CCM

Dammit - now I'm hungry!

I can't see anything listed on JAC related to this - https://jira.atlassian.com/issues/?filter=98691&jql=project%20%3D%20CONFSERVER%20AND%20resolution%20%3D%20Unresolved%20and%20affectedVersion%20IN%20(7.13.2)%20%20ORDER%20BY%20priority%20DESC%2C%20updated%20DESC You may want to lodge an Atlassian Support request…

Have you tried Chrome in an incognito session? Removing potential issues like Chrome Extensions, stale caches etc is always a good debugging step CCM

Hi @Maira Abulkhassimova Can you see Insight in the Manage Apps page of your Jira, and if it's disabled, when you try and enable it, is anything shown in the application logs? CCM

Hi @Jackie Depending on the version of Jira you're running, what other apps, how large/complicated your environment is, you may have some luck with Jira Cloud Migration Assistant (JCMA) - https://marketplace.atlassian.com/apps/1222010/jira-cloud-migration-assistant While this is an app, it's Atlassian developed so not…

Hi @Astrid Sieben On the user management side - Atlassian Access is only available per domain - you cannot select which products and/or users you want to enforce Ref: https://support.atlassian.com/organization-administration/docs/what-is-an-atlassian-organization/#Atlassianorganizations-Manageuseraccountsforanorganization…

@Hi @DOF Inc. That appears to be an internal platform, that while i may be using an Atlassian product, it is the responsibility of your technology team to ensure is running. You may wish to contact your internal helpdesk and see if they can engage the appropriate team/s. CCM

Hey @Paul Taylor You can have a managed account (one that shows up on your Access user list as it's part of a claimed domain), but if a user either has no current product access (they were a Jira user, and then were removed from the Jira site for example), have access to a non-billable product (eg: only JSD/JSM Customers)…

Hi @Irshada_123 https://community.atlassian.com/t5/Bamboo-questions/Null-pointer-exception/qaq-p/1810031#U1816276 seems to indicate a very close match in the logs, and the accepted answer (https://community.atlassian.com/t5/Bamboo-questions/Null-pointer-exception/qaq-p/1810031#U1816276 from @Damir Reic ) indicates it is an…

Hi @Naeem Shahzad Malik We're also running 7.13.2 DC and both types of Analytics links (the ones you circled in blue and red) work (we get sent to a /plugins/confanalytics/analytics.action type URL and a graph/table load). Statistics are only available from the date of the upgrade. It's good you've checked the application…

Hi, On upgrading to 4.4.0 we had to check the allow apps to create user tokens as we had issues with users sessions being retained as the "This can be useful, for example, for the remember me functionality as the app will not have to ask for credentials upon every login." note…

Hey @[deleted] Bitbucket's search functionality is provided by Elasticsearch, and which analyzer/tokenizer is used in ES will impact your search/results. https://www.elastic.co/guide/en/elasticsearch/reference/current/analysis-analyzers.html…

Retro? Or retro(spective)? :) CCM

Hi @Priyanka Lavania Take a look at connecting Jira to mailboxes using Oauth2 as this uses application level authentication for the incoming mailbox handlers. https://confluence.atlassian.com/jiracore/setting-up-oauth-2-0-integration-1005784173.html CCM

Did you mix colors to get so close to the Atlassian blue, or was that a straight dye? CCM

Hi @Tammy Jakubowski Ensure you understand the risk of using this anonymous approach and engage with your security/compliance teams to ensure it is acceptable. eg: if you allow anonymous access at the server level, and then you have space admins enable anonymous access, you may be exposing inappropriate data (and if…

Hi @Gabriel Meyer Definitely the right approach to restore using the same version of Jira first, then attempt an upgrade! If the environment isn't huge, you may want to look at the XML backup/restore approach - https://confluence.atlassian.com/adminjiraserver/backing-up-data-938847673.html - that way you can ensure a clean…

Hey @Peter Schwenk https://confluence.atlassian.com/confkb/how-to-recover-page-content-from-the-database-and-import-using-source-editor-686860695.html outlines one approach to extracting page contents from the database. Based on the amount of content, this may not scale, but should indicate the location of content. If…

Hey @Rohit Dallvi It depends on the plugin - however you can refer to a previous post of mine (https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-check-your-Add-On-app-database-usage-Active-Objects-AO/ba-p/1043944) that gives some insight in to how data is stored (AO tables) and a list of these tables…

Hey @Paul Taylor Given you can see all the accounts in your domain, I'm guessing that you're in Atlassian Access and the domain has been claimed (https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/) If this is the case,…

Hey Ben, Your summary doesn’t indicate whether you’re using AzureAD as the only source for all of your groups/memberships, but if not, it may be of value retaining Crowd for this purpose. While you can use Jira as the user source for Confluence, as a more lightweight product, we have had much better uptime with Crowd than…

What version of Confluence? From memory, you are setting up a cluster - it’s just of one node. CCM