Craig Castle-Mead_20fp9z Expert

Hey Tim, It would be interesting to know what your definition/expectation of performance would be in something that's tangible+measurable - ideally in the ranges of: * Perfect * Yeah, fine - don't really think it's slow or fast * Not great, but I can deal * I'm going to flip tables if this doesn't improve Having a common…

The sta_pull_request table holds the PRs - key fields for your needs are likely: from_repository_id, to_repository_id, from_hash and to_hash. The below (tested in psql and bb 5.10.1) gives a list of projects + repos + pull requests (to that repo) ordered by the total number of PRs (regardless of state) SELECT p.name,…

https://community.atlassian.com/t5/Crowd-articles/The-Crowd-team-is-looking-for-feedback-on-Server-amp-Data-Center/ba-p/738688 mentions that the Crowd team have Crowd as a SAML provider on the roadmap. While I haven't seen anything in the changelog about where this is up to, but connecting ServiceNow (which talks SAML) to…

Hey Thavone, Confirming which country you're in - based on a quick LinkedIn Google, appears to be US, but this will help ensure that responses are reflective of the right federal requirements. CCM

Hey Darrell, You’ll likely get more relevant (and therefore useful) replies if you give some indication. Of the scale you’re expecting (number of users, issues, projects, addons, location of users). CCM

Hey Vishnu, Just taking a guess here, but on your load balancer i would expect you can set your 7999 listener to forward to 7999 on your containers. CCM

Hey Tim, Projects are simply a way of grouping JIRA issues. The grouping in projects allow you to assign various configurations (issue types, permissions, workflows etc). Why do issues “Have” to go in to a project? In our organization we have 30+ JIRA service desk projects and growing. A few of them are your traditional IT…

Are the emails still in a mailbox (imap accessible?). If so, use whatever language you’re familiar with (or can get a contractor in to help) and it should be relatively trivial to loop through each email, extract the relevant content (sender, subject, body, attachments) and then either use the JIRA API to create the…

Was just looking for this page in cloud and couldn't find it - Google sent me straight here to confirm I wasn't just missing something FYI - the feature request linked above was closed as a duplicate of https://jira.atlassian.com/browse/JRACLOUD-63408 CCM

Hi Itesh, Sorry for the belated reply - totally missed the notification. We did not change anything in the Jira config at all - it was just a bunch of network inspection in browsers and looking for URL patterns that returned consistent content and mapping these to behaviors with varying levels of caching. The default…

Hi Kimo, Can you explain what you mean by "the name"? The closest I can think of that you may be referring to is the keyword based 'search engine' functionality in the browsers - eg: https://www.techrepublic.com/article/pro-tip-add-custom-search-engines-in-chrome-for-more-efficient-searching/ For us, we've configured jira…

Hey Jamie, Components are project specific, and can't be more controlled than that, so I don't think your use case of specific issue types to components is possible. CCM

Suggest snapshotting the 9.5 instance and re-deploying to a non-production environment, then letting the AWS auto-upgrade run it's process, then test away! If that doesn't work, then try a dump from 9.5 and restore to clean non-production 9.6 CCM

Hey Sarthak, Based on the documentation at https://developer.atlassian.com/server/crowd/crowd-rest-resources/ - it doesn't look like there is. CCM

SAML is another option, but I believe it's only supported in Jira/Conf with the Data Center versions and/or with third party add-ons. CCM

You may want to look at an addon to help with this. While I haven’t personally used it, I’ve seen this one around and it seems like it might help https://marketplace.atlassian.com/apps/1217469/watchtower-one-board-for-multiple-jiras?hosting=cloud&tab=overview CCM

The accounts are per instance (subdomaim) so the same emails being used by two companies cloud instances will not impact each other CCM

You could try contacting licensing support and asking what your options are https://www.atlassian.com/company/contact/purchasing-licensing CCM

(used the wrong account above - twice!, so reposting) Hi Charles, The first part of this would be to define how you measure good and/or bad performance for a client (and what you define as a client?) For example - if a client is a Jira ServiceDesk customer - are they good or bad if they create lots of support requests? In…

For the heavy git migrations we've done, we wrote scripts that given a projectname and reponame (comma delimited file) will loop through, do a full clone, then push to the new git provider. You'll need to set/variablize the user/oldgit/newgit appropriately. Depending on the number of projects needed, we've also added…

@Monique vdB - amazing, thank you! * Done * Done - https://community.atlassian.com/t5/Jobs-Careers/Want-to-work-on-a-global-Atlassian-rollout-We-re-hiring-London/gpm-p/816733#M1 * Done!

Assuming you're on server and have a reverse proxy with logging (nginx / apache) you can add the username $upstream_http_x_ausername to a custom nginx log file format (https://fabianlee.org/2017/02/14/nginx-custom-access-log-format-and-error-levels/). You'll then be able to grep your logs for biggantt traffic…

@Monique vdB Perfect! We have 2 more locations we're looking to fill, so have even more motivation than usual to help :) Let me know if there's anything I can do. CCM

@Monique vdB - while I posted the role (https://community.atlassian.com/t5/Removed-Posts/We-re-hiring-Do-you-want-to-work-with-the-Atlassian-suite-in/m-p/812150#M1764) earlier today, it then ended up in mod / removed posts. Wondering if you can shed any light on what might be the issue? Thanks, CCM 

Happy to put my hand up to assist with admining a jobs board. CCM

Hi Jim, Assuming you're referring to the display of fields on a tab/screen - then yes, each field is given it's own row so they will stack vertically. CCM

Hi Troy, You'll want to look at the JSD Organizations feature (https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations) - this allows JSD to be configured in a way such that users in an organization can see JSD requests reported by other users in the same organization. CCM

Hi Jean, The user import UI can actually import groups (and memberships), but you need to trick it a bit (we've done this MANY times). * Create a users file (even if you don't want to create users) and give it one line with just the following content * ,,,,, * Create a groups file with a line for each user (username as it…

A bit of a late reply, but hopefully this might help others too. While the XML option is what's documented, we've done numerous database migrations in the past for Crowd between mysql > mysql and later psql > psql (standard dump and restore) and updated the connector in the crowd.cfg.xml file and the process worked well.…

Hi Pooja, On top of the suggestion from Yogesh - to help diagnose the issue, I'd recommend looking at the Crowd user information and check if the parent group was showing there - if it's not showing then Crowd needs the nested group option turned on. If it's showing in Crowd, then move to Jira and confirm if the parent…