Emirhan_53c5d9 Atlassian Team

Hey Kyle, Indeed we've been recommending our customers to remove the product and administration access for the site-admins group as they are eating the team member allocation for your Statuspage organization, and some of our customers don't want this to happen. Removing the site-admin group's product and administrator…

Hey @stefan.brending What's your app's version? We have identified an issue with the Android Opsgenie app(3.4.0.1 version) and updated our status page accordingly. You can follow the issue from here: https://opsgenie.status.atlassian.com/incidents/p0z65s06fg1y Cheers, Emirhan from Opsgenie Support 

Hello @[deleted], Thank you for contacting Opsgenie Community! Within the escalation policies, you'll be able to configure which user/schedule/team should be notified if the alert is not acknowledged/closed within a defined period. Here is how your escalation policy should look: The notification methods of how users…

Hey @Martin Juell , Glad to hear that you have managed to map two accounts together! Were you using a trial subscription of Opsgenie? If yes - once your trial finishes, your account will automatically be switched to a Free tier which is up to 5 users. For that reason, if you have more than 5 users in your account, Opsgenie…

Hello Martin, Thank you for contacting Opsgenie Community! In order to map your Opsgenie account with your Atlassian account, the Opsgenie user you got must have administrative rights in your Atlassian instance, otherwise, Opsgenie won't be able to find the account to map therefore you'll be prompted to create a new…

Hey @Pieter Nagel Glad to hear that it worked! Since there is an already account named "lautus", Opsgenie created a new one as "lautus1" when you expand. I can simply change account names and your new trial account will be the desired name if you want me to that. Regarding your refund request, I suggest you to raise a…

@Pieter Nagel I believe you did not expand from the Atlassian suite to create your Opsgenie account, instead, you simply registered from the signup page "https://www.atlassian.com/software/opsgenie/try" otherwise, you should be seeing Opsgenie as a "Switch to.." option under the portal. The upcoming feature will exactly…

Hey @Pieter Nagel Sorry for not being fully able to clear! The doc you have shared in your question is related to linking your existing Opsgenie instance with your Atlassian account. The concept behind is, we're bringing the ability to link Opsgenie and Atlassian accounts for all customers who created an Opsgenie account…

Hello @Pieter Nagel, Thank you for contacting Opsgenie Community! Being able to connect the already existing Opsgenie account with your Atlassian account is in the beta version at the moment and offered to a small group of customers. Right now, it's not enabled by default and waiting to see test results before we make it…

Great news! @Dietrich Lehr This is also another work-around to reach what you've been looking for - glad to see that you've managed it! 

@Esther Strom , Unfortunately, Opsgenie's tickets are not publicly exposed to jira.atlassian.com where you can track and vote. Could you please share your account name in Opsgenie so I can add your company name under it? @Jerry Gluck Of course, I would be happy to do that! Could you also share your account name in…

Hello @Dietrich Lehr , Thank you for contacting Opsgenie Community! When you are adding responders to the alerts, in the advanced settings of integrations, you can also add schedules/escalation policies as a responder. On the other hand, by using escalation policies, you can route alerts to different teams with "route to…

Hey @Esther Strom , Thank you for reaching out to Opsgenie Community. Unfortunately, being able to edit saved-searches is not an option at present. On the other hand, good news are, there is going to be some improvements regarding saved searches in the future. In addition to above, we already have an open feature request…

Hello Sachin, Thank you for contacting Opsgenie! I believe you can add a new API integration, under the integrations page and use the API key of integration you created in order to send API requests. Please, let us know if you need anything else, would be happy to assist. Best regards,

Hey Niel, Thank you for your question. Unfortunately not only for Jira, but also for other integrations putting time frames as a filter is not option right now. However, as a workaround, I could recommend you using Notification Policies. Basically, notification policies allows you to suppress/delay/auto-close alerts if…

Thank you for your comment Manuel! By default, Datadog integration is able to capture {{dd_tags}} field and add them into Extra Property field. Do you want to extract these tags one by one? 

Hey Mike, Happy to see that you were able to find a workaround for your scenario. Apart from it, there is also another way of mapping priority fields from Jira to Opsgenie side - you can also use it if you don't want to create multiple create alert rules. Basically, when an issue is created from Jira, the default…

Hey Nigel, Thank you for contacting Opsgenie Community! I've checked our enhancement requests and spotted that we already have a feature request for Ivanti ITSM platform. Unfortunately, we don't have any ETA at the moment, or not sure even if it is going to be implemented in the future as these requests are being…

Hello Heino, Thank you for contacting Opsgenie Community. Currently, defining a routing rule for future dates is not an option. However, we do have a feature request for this option, and I might add your account name under it if you could share your account details with me. On the other hand, a workaround could be adding…

Hello David, Thank you for contacting Opsgenie Community! Basically, Quiet Hours allows you to define a scheduled time period when you don't want to receive notifications. Therefore, they need to be enabled manually when you are on-call. Hope my answer was helpful, Let us know if anything else is needed, would be more than…

Hey Sam, Thanks for the clarification! Basically, Opsgenie <> ServiceNow integration is built for Incidents table in ServiceNow by default. Therefore, the script you have for Create Alert Business Rule is written for Incidents table - you can modify it for ITASK table; however, keep it on mind that Incident table has…

Hey Kedar, Thank you for contacting Opsgenie Community! I could provide a lot of resources, depending on what you've been looking for. Do you want to watch some videos, or would you like to read some documentations about Opsgenie? From the link below, you can see Opsgenie First Look video;…

Hey Sam, Thank you for contacting Opsgenie! I might have misunderstood your question, but please correct me if I'm wrong. What does ITASKS stand for? Is it Category, State, or Domain? If you can elaborate this I might be able to provide better solution on your question! According to my understanding, you would like to…

Hey Nigel, Thank you for contacting Opsgenie Community! Sorry for the delay getting back to you. At this point, API endpoint based integrations don't support the custom priority mapping feature. We have a ticket open right now to update the interface so that the option isn't there, since it's understandably confusing to…