Maren Atlassian Team

Hi Dana, welcome to Boise! There's a small but growing number of Atlassian employees who are local to Boise, and we have the wonderful @Erica Larson leading the Boise Community group. 

Hi @Mike Freeman, I saw your comment and wanted to try to offer a workaround. I'm not able to test this, but are you able to submit a support request if you select "Continue without SEN" and "Continue without URL" in the support contact form? I've also flagged your issue with our migration tooling and support teams to see…

Hi @Allison Carlson , Thanks for reaching out. I've checked with our team and they've confirmed that yes, the limitation currently applies to everything except for repository data (git history). They also added the following: Current state: The git history can be migrated using the ‘import repository’ feature on Bitbucket…

@Jenifer Stewart I love this! Breaking wedding planning into sprints is a great idea to manage all the logistics, and now you’ll always have these projects as a reminder of the journey. Congratulations to you and your partner!

Hi @Gianluca Fonte, You have great timing! We're now further along, and in fact just announced the Early Access Program for our Bitbucket Cloud Migration Assistant earlier this week. This will involve both access to the tool as well as support from our team and the chance to provide feedback. If you're interested, you can…

Hi @Vicky Blease and @Stephen Gentle , Regarding your request for lower Data Center tiers, we’ve heard your feedback. At this time the entry point for Data Center is the 500 user license and we have no plans to add lower tiers. However, we’re continuing to capture input from our customers and partners in this area to make…

Hi @Weam, We’ve seen this question a lot since announcing the server end of support, and know we might have caused some confusion. In short, we have no plans to discontinue Data Center. We understand that some of our customers have requirements that prevent them from ever operating in cloud, and Data Center will remain a…

Hi Walter, thank you for the feedback and suggestion! That's a great idea, I'll pass it along to our Community team. 

We recommend doing exactly as you suggested - using a server evaluation license to upgrade to v7.6 or above, and then migrating from there. You can find more information in our related documentation: Migrate to cloud with an expired server license 

Hi Alex, You can find our Business Continuity and Disaster Recovery plan here. Best wishes, Maren

Hi Pankaj, Thanks for reaching out! We're working to support customers like yourself with our recently announced Cloud Enterprise plan, with the features and scale that an organization of your size requires. Someone from our team will reach out to learn more about your current setup and long-term goals. Alternatively, you…

Hi Sameer, Thanks for reaching out! We’ve recently released IP allowlisting, a feature that limits your site access to trusted IP ranges, in our Jira Cloud Premium plan. You can find more details on the feature in our documentation. Best wishes, Maren

Hi Abhishek, Thanks for reaching out. For technical errors, we recommend contacting our migration support team. Our migration support engineers can work directly with you to help troubleshoot any issues with the Migration Assistant. Best wishes, Maren

Hi there, We're happy to hear you're considering adopting our cloud products! We strive to provide great performance and reliability for all customers on every plan. For customers that need additional assurance, we offer the SLA on the Premium plans. However, all customers should expect the same quality of performance and…

Hi Pavel, Thanks for writing in about Extended cloud trials for server and Data Center customers . To answer your questions: * These trials do not impact your current server version in any way. They are a separate extended trial for a separate product. * The cloud site will use a different URL than your server site. While…

Hi @Katharina M. Everything @Ste Wright said is spot-on. Just to clarify one point, while you can't exceed your current server or Data Center user tier (e.g. if you are on a 5,000 user tier, you can't have more than 5,000 users on your cloud site while using the trial), however, they do not need to be the exact same set of…

Hi Anne, In your case, it sounds like the Jira Cloud Migration Assistant is the best approach. This will allow you to migrate projects directly from server to cloud without overwriting existing data. Note that the tool is still in an Early Access Program, but contact support and they can provide more information to help…

Hi Anne, Great question, as this can be one of the tricker migrations to accomplish. First, I'd start by reviewing a couple of key pieces of documentation: * Compare cloud migration methods * Merge multiple instances of Jira Cloud If you still have questions after comparing the available methods and their pros and cons,…

Hi Alexander, Given the size of your user base, I strongly recommend opening a support ticket with our migration support team to answer all of your questions and make sure you have the help you need planning your migration strategy. They can also answer questions about rollback options. Just be sure to choose "Migration…

Hi Rick, As of July 2019 we now offer Academic and Community discounts in cloud. You can find out more details in our announcement! Cheers, Maren

Hi Jeremy, Apologies for that, not sure why the link's not working. Just use our standard support link, and then to make sure it gets to our migration support team quickly, select "Migration support" in the first dropdown. Here's that link again just in case: https://support.atlassian.com/contact/#/ Cheers, Maren

Hi there, I'd reach out to our migration support team for advice in your case. They should be able to highlight the best path given your current setup, and confirm if the error you're seeing is known. Cheers, Maren

Hi @Mary Connor , If it's storage data you're after, this article outlines how to track your current storage, as well as how close you are to reaching your current plan limits. Cheers, Maren

Hi @Consulente Atlassian , Have you taken a look at our GDPR Compliance information on our Trust Center? If this information isn't sufficient, the Atlassian Community Trust & Security group is a great place to find additional information and chat with the folks leading our security and compliance work. Hope this helps!…

All good, you can leave this as-is. I hope they're able to help you troubleshoot your migration and get you up and running in cloud!

Hi Joel, Sorry to hear you're having issues with the migration assistant. The best way to troubleshoot is by reaching out directly to our support team - just choose "migration support" in the first dropdown to ensure your ticket gets sent to the right team quickly! Cheers, Maren

Hi Pooja, If you reach out to our support team directly, they can help you troubleshoot your scenario. Best wishes, Maren

@Jimmy Seddon Thanks for sharing an update! Looking forward to seeing your final installment and learning from your journey how we can continue to improve the migration experience.

Hi James, Thanks so much for taking the time to let us know! If you have any questions as you go, don't hesitate to leave feedback on the guide or here on Community. Cheers, Maren

Hi there, Just wanted to post a quick update on this topic for anyone coming across it. Atlassian's cloud sites can now support up to 10,000 users and unlimited data (depending on your choice of plan). We've also updated our cloud applications so that you can track how much storage you're using without needing to contact…