Stephen Sifers Atlassian Team

Hello Adam, Welcome to using Confluence. A few things you need to be aware of with Confluence Cloud vs Server are they are not the same parity level. Confluence Server does not share feature parity with Confluence Cloud. Confluence Cloud does have some functionality that is not presently available in server. One of those…

Hello David, Things to keep in mind when migrating your SQL database to a new server/domain are to ensure that SQL has access to the Database (MDF files) and Logs (LDF files). As well as ensuring your new database user exists within the SQL instance and has permissions on the Confluence database (in some cases you may have…

Hello Mark and welcome to the Community, Setting up Confluence to be an external facing knowledge base is an excellent use of the tool. Some of the steps you need to take to allow for anonymous access are Setting Up Public Access on Confluence Cloud. This documentation will cover enabling anonymous access: Enable anonymous…

Hello Kannan, It seems as though the stop Confluence script is unable to find the PID to terminate thus being unable to stop Confluence. There are additional options in stop Confluence, such as: * Service Confluence status | stop | start * status checks the status of the service * stop will stop the service * start will…

Hello Sergey, Creating Jira issues from Confluence can be a huge time saver. When you have a mass update that creates all of the issues with the incorrect component then some of that saved time is wasted on updating all of those issues manually. This is very unfortunate and can be a hassle to deal with. We did find a…

Hello Philipp and welcome to the Community! Integrating Jira and Confluence can be powerful when creating reporting and linking issues. Majority of the linking of Confluence pages to Jira issues is weighted more on the Jira side. This means that you are able to look within Jira to find all Confluence pages linked to an…

Hello Matúš, Your SQL statement is mostly correct except the database is case sensitive. With this said, your statement is attempting to match user_mapping user_key to user_mapping user_key due to it being ran as a low case statement. The proper way to run this SELECT statement will be as follows (note the quotes): SELECT…

Hello, Your JSON data looks to be in a good format. Since you are reporting the page title is being update but not the body then it seems like there may be an issue with the entry URI. What is the URI you are using to update content of an existing page? An example of this would be:…

Hello Juan, Having secure cookies can be very useful and helpful especially when your IT or security teams complete audits and find cookies such as the one shown above. When Confluence is using HTTPS and the configuration file is set for scheme=HTTPS and secure=True then the authentication and user cookies will be set to…

Hello Niks and welcome to the Community! Congratulation on starting your documentation journey with Confluence! As you have already mentioned, there is a lot to Confluence and without a solid and easy to use structure, your data can quickly become lost or buried. There are multiple different ways to manage content within…

Hello Mohammadreza, Thank you for the clarification of what your requirements are. What you are describing are the SLAs within Jira Service Desk along with the reporting on those SLAs. You will need Jira Service Desk to use SLAs on issues and to have granular level reporting. Here is the documentation on Setting up SLAs…

Hello Gregg, Thank you for providing a very detailed response. This provides a lot of information as to how you have Confluence configured and how your user profiles are being displayed. With this said, the organizational charts you are using is a marketplace add-on which is supported by a vendor. In order to figure out…

Hello Scott and welcome to the Community, We looked into the issue a bit and determined that we need to open a support case for this. With this said, I have opened a support case on your behalf and you should be getting an email from support soon. Regards, Stephen Sifers

Hello Robert and welcome to the Community, It seems as though your powershell invoke-restmethod call is formatted properly. With that said, your response code of 404 is tell you that the user you’re authenticating as does not have permission to view the content. * STATUS 404 Returned if the calling user does not have…

Hello Jim and welcome to the Community! Confluence Cloud and Confluence Server do have different amounts of flexibility when it comes to HTML and Javascript. Confluence Cloud does not offer native HTML and Javascript support without the addition of Add-On to Confluence. A quick marketplace search shows there are 5 possible…

Hello Karanpreet, Search functions in Confluence and very versatile and have multiple different ways to search. Confluence Cloud Search will show recent Pages and Blog posts along with recent spaces you have visited. However, it will not show 5 most viewed pages across the site. There are multiple reasons for not wanting…

Hello Jacopo, Awesome work on developing a plugin for Confluence. Add-ons are always appreciated. It looks there are few other reports similar to the error you are having. I don’t want to attempt to paraphrase so I will reference them below: Here is a Post for Create new Pages in LongRunningTask Along with a reported issue…

Hello Phillip, Using Confluence to create flexible and dynamic content is a great idea. You can most certainly use macros to build in this function. Another options would be to build a Confluence blueprint that can prompt the user for input before the page is created. Within the blueprints you can include the page…

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Hello Mohammadreza and welcome to the Community! To ensure we get you proper information, are you wanting Server Level Agreement (SLA) tracking on an issue or just comparative of Life Cycle with Priority? SLA’s are available in Jira Service Desk. More information about SLAs can be found at Setting up SLAs. What is your…

Hello Kalyan, Jenkins and Jira together can be a powerhouse duo. Getting Jenkins to talk back to Jira can be a little bit of work. I would like to state that I am no Jenkins expert, but I do use Jenkins. With this said, it looks as though there is a Jenkins Plugin which should meet your needs. The plugin is called Jira…

Hello Christopher, We are able to see that the database connection is closing while your restore is going through. Without the logs we are unable to see exactly why it is closing. We do have another method that will make migrating a bit easier. Do you still have your other Confluence server available? If so, we would…

Hello Christopher, You will need to paste your log output here for us to review. When this error is thrown, does Confluence continue to run? Regards, Stephen Sifers

Hello Christopher and welcome to the Community! It looks like you have a solid understand of everything needed for your Confluence server migration. We just need to get past this hibernation error. We will need a larger scope of the log/restore log as you mentioned to see what is happening. There is some documentation…

Hello, There are multiple parts that go into collaborative editing. Without knowing what the error in the log is it will be difficult to troubleshoot. With that said, we will some sort of log output to see what the actual error is. Here is the documentation for Working with Confluence Logs. Another option is to review the…

Hello Arnaud, This error is commonly related to the usage of the H2 database (embedded) within Confluence. The H2 data is meant to only be used for testing and not production use. With this said, can you please confirm if you are using the embedded database or a SQL variant? If you are using the H2 database, it would be…

Hello Karl, Looks like you’re dealing with a lot of reporting and documentation management. The problems you are having do seem to be good growing problems, and good work at address the problems before they become major. There are advanced search options within Confluence to allow for more exact search results. For more…

Hello Gregg, This seems rather frustrating that you have everything setup and integrated yet a few people not matching properly cause problems. We do need some additional information to figure out where the disconnect and issue is actually happening. Where are you seeing Managers and their staff being displayed? If…

Hello David, Glad to see you are getting some great use out of the Confluence REST API. We did see a similar issue reported as a bug (CRA-603) which has been resolve in Confluence 5.8. With this said, which version of Confluence are your presently running? Are the errors you are seeing from images not attached to the page…

Hello Rosie, Sorry to hear the first work around did not work, sometimes that overwrites any changes from other users. Your issue might be related to a bug in Confluence cloud. CONFCLOUD-58877 The documented workaround for that issue is as follows: Workaround * Copy the page * Edit the page history and restore a previous…