Stephen Sifers Atlassian Team

Hello Craig and welcome to the Community! It looks like you may have found a defect with the product. From reviewing your issue, I was able to find a created bug report similar to your issue. Could you please review this bug request and see if it is mirroring your reported problem? Here is the bug request: CONFCLOUD-65653…

Hello Juan, Looks like you attempted to share an image from Slack into the Atlassian Community. Chances are only users authenticated to your Slack instance may see that images leaving the rest of us in the dark. Could you please attempt to upload the image into your post so we may see the error? Regards, Stephen Sifers

Hello Reitze, I have seen similar issues with Microsoft SQL having issues like this which may be resolved with an update. Could you please let us know the MS SQL version you're currently running along with the patch level? Here is an article on how to get this information: How to determine the version, edition, and update…

Hello Lyes and welcome to the Community! Thanks for reaching out about importing another space into your Confluence instance. The short answer is, possibly. The long answer is, assuming the instance in which you exported Confluence is mirrored to the instance your importing into then everything should go just fine. You…

Hello Pradeep and welcome to the Community! From what I’m understanding, you’re wanting the ability to interact with a Confluence page by adding content, comments, etc.. without interacting with the editing interface of Confluence. With this said, the ideal solution would be to have your users interact with a custom form…

Hello Guido and welcome to the Community! From reviewing your idea of wanting to create content within Confluence from Slack, I wasn’t able to find anything available within the official app or any other marketplace app which would allow for this. With this said, the idea is still possible. You could possibly create your…

Hello Marta and welcome to the Community! Thanks for sharing your ideas to create an automation process to manage your users within the cloud platforms. To confirm, you’re wanting to make a call using the REST API to return last login date/time of any user. With this said, it looks as this is not yet a feature within the…

Hello Mitch and welcome to the Community! This is an interesting idea to have Jira reach out to grab an external variable or field and then bring it back into Jira. Ideally, you’ll want to store the external items within a database and not an excel file to avoid corruption or unwanted edits. There are a few marketplace…

Hello Yervant and welcome to the Community! Thanks for reporting an authentication issue with the REST API. We want to see if there is an issue and would like to recreate the problem. Would you please let us know the full endpoint you’re attempting to call? Additionally, if this server or cloud? We look forward to hearing…

Hello Mark and welcome to the Community! Thanks for sharing what you’re seeing with Elasticsearch and what happened up to this point. I would like to focus a bit on the OS update which was applied. Could you please verify your JAVA_HOME and JRE_HOME variables within your Windows 10 system? We want to ensure that the update…

Hello Silvan and welcome to the Community! Thanks for including details into the steps prior to your Bitbucket index problems. This type of issue can be a few things, we’ll focus on the most common ones first. You may either have corruption of your index which will need to be recreated. This can be done by following this:…

Hello, If you’re doing regular backups jobs you should be able to free up space within the SQL databases to allow for shrinking the logs (If they have large growth). Also, Full recovery plan will only be appropriate for when you need a point in time recovery of a database and you have constant backups to allow for this…

Hello Doc, You are 100%, correct and I apologize for the mix up on this. Let us review this further as you're on the latest available Windows version. Sorry for the run around on this one. Please allow me some time to get back to you on this one. We appreciate your patience. Regards, Stephen Sifers

Hello Doc, Sourcetree 3.2.1 is currently a Mac App release. For Windows, it will be 3.1.3. The MSI download is https://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.1.3.msi Regards, Stephen Sifers

Hello Doc, On the download archive page, if you scroll down you may see EXE installs for Windows and MSI installers for the enterprise. Regards, Stephen Sifers

Hello Hans-Florian and welcome to the Community! This is an interesting idea, creating a page via a URL outside of Confluence. We did find a similar Community article we would like you to review as the users there are attempting the same thing: Can I trigger a template from a link? Additionally, you may complete this same…

Hello, Thanks for taking the time to walk us through the steps you’ve taken and include screenshots of the issue at hand. We would suggest you remove the application links and recreate them to resolve your naming issue. As you stated it’s working as expected, but if you need them cleaned up it would be easiest to remove…

Hello Brian, API tokens are used to replace your user's passwords with a token for authentication to help improve security and avoid a password being stored within a script or automation process somewhere. Disabling API tokens would then force users to once again use their passwords instead of a permission-based token.…

Hello, There are multiple levels of notifications which may be configured with Bitbucket. Though you may not be able to do exactly what you’re looking for, we would suggest reviewing the default notifications and see if these will work for your requirements. Please review Repository notifications. If this doesn’t match…

Hello, Thanks for reporting your issues with Sourcetree. Your error within the screenshot is pointing to a disruption within the communication between Sourcetree and Bitbucket. While the error does not let us know exactly what happened, we can see the connection was either terminated or disrupted (possibly timed out). @Ana…

Hello Eero, Thanks for providing the endpoint you’re using. After reviewing the endpoint you’re using we need to verify the account has PROJECT_CREATION permissions within Bitbucket. I would like to validate this using the REST API to confirm it’s set correctly. Could you please GET the user permissions from the following…

Hello Jiri, The template you linked has an option at the bottom to download to PDF. From this PDF you can copy and paste it into a Customer Confluence Template. Here is the guide to creating a template within Confluence; Create a Template. Regards, Stephen Sifers

Hello, Thanks for reporting your issues along with including some of your log output when this problem is occurring. The first thing that might be the issue would be permissions within your server which is preventing Confluence from function properly. There is a reference post of a customer who had a similar issue that we…

Hello Andreas, Thanks for sharing your steps and a screenshot of the issue. You can check the console output of your browser to see what might be causing this page to display blank results. Typically within a browser, you will hit F12 to display the developer tools and then select the console. Attempt to reload the page…

Hello Efthimios and welcome to the Community! Thanks for taking the time to include the error you’re having. Your error that you reported has to do with possible networking issues. We would suggest reviewing the following article to find a solution; Network and Connectivity Troubleshooting Guide. Additionally, there are…

Hello, Sourcetree 1.7 is an older version of the product and chances are the registration link you’re going to may no longer be present as its outdated. We would suggest upgrading to the latest available product and attempting registration again. Please download a later version of the product at…

Hello Wangwei and welcome to the Community! Thanks for asking about adding SSH to Sourcetree. There is an article which will guide you through doing this. You may find this article at Generate and Load SSH Keys into SourceTree with PuTTY. I hope this information proves helpful and you’re able to get Sourcetree configured.…

Hello Frank, We’re going to need to create an issue to track this further. With this said, we’re going to need the crash log around the file the application crashes. The log we’re looking is the sroucetree.log which may be found at SourceTree logfile location. The Mac OS crash logs will also prove helpful if there is…

Hello Andrew, Thanks for providing the logs and additional information around your system. We’re going to need some further information to find the cause of this generic error. Could you please provide the following for us: * Java version on the system * Total Memory/RAM of the machine * The user which you’re attempting to…

Hello Eero, Thanks for responding back with your returned error. The error is letting us know the user and token you're using is not permitted to access the endpoint with verb you're using. Could you let us know the endpoint you're attempting to use to create the project? This will help us to attempt to recreate the issue…