Stephen Sifers Atlassian Team

Hello Matthias, Glad you went through these steps, tested and found results. Thank you for providing a greatly detailed reply. The numbers that your showing are broken down as follows: * 10 = Total license count * (aktueel # registriert) = Active users counting towards your license When you hit refresh, notice how the…

Hello Brendon, Very happy to know you found a solution to your keyboard shortcut issue. And thank you for sharing what you did to resolve the issue. This helps others learn and understand if they run into a similar event, Thanks again! Regards, Stephen Sifers

Hello Brendon, Keyboard shortcuts are still available within Confluence 6.14.0. I just tested on Confluence within Windows and Mac OS and was able to verify the keyboard shortcuts are working in 6.14. Can you please confirm a few items so we may look into this a bit further: * Are all users having this issue? * Which…

Hello Geoff and welcome to the Community! Your explanation of the issue does sound like the matching is preset to a specific project. To get a better idea of what is happening, we will need a bit more information from your end and your system's configuration. Could you please provide the following: * Jira Server version *…

Hello Nancy and welcome to the Community! Keeping control of your user count is very important, especially when dealing with the cloud products which are billed by the user count. If you’re wanting to prevent your user threshold from exceeding a set value (Let’s say 100 users for this example), then you may want to explore…

Hello Satoru and welcome to the Community! The group permissions will be empty if your Bitbucket cloud site does not have any groups created yet. To create a User Group within Bitbucket, please follow these steps: * Within Bitbucket and on the bottom left, select your avatar and click “Bitbucket Settings.” * Within the…

Hello Matthias, Since that Administrator user most likely existed within Confluence prior to the Jira user directory being connected, the user must be disabled on both sides if you wish to reclaim that users license in Confluence and Jira. The reason for this is that the user is from the internal directory and not a user…

Hello Bren, When you export data from any Atlassian product, you're merely taking a copy of the data to import elsewhere. Meaning your data is still present in the cloud product until you choose to terminate your cloud subscription. With this said, if your goal is to remove all data from the cloud products, then please…

Hello Janis and welcome to the Community! I’ve personally never used ProcessMaker, but since the application is running within PHP, you do have options. I do know that you may trigger REST API calls within PHP to create Jira issues or have current issues updated. Here are a few REST API endpoints which you can use to…

Hello Matthias and welcome to the Community! Thank you for providing great amounts of detail into the issue your describing. I tested this with Jira 7.13 and Confluence 6.13 using Jira as the user directory. For this example, I created 11 users within Jira and disabled 1 user. Here is what my user counts are showing: Jira…

Hello Marcia, Thank you for testing this and sending over the results. You’re errors you sent over are very similar to issues with a proxy being used with Bitbucket, but Bitbucket is unaware of the proxy itself. There was a post which does an excellent job explaining what needs to be done to resolve this error. You may…

Hello Marcia, Thank you for checking the support tools along with sending the above logs. While these logs do tell us something, they don't tell us why you're having this issue. The logs we're looking for will be in the Bitbucket home path. The file will be called atlassian-bitbucket.log. If possible, trigger the error…

Hello Greigh, When I tested and wrote the solution above I was able to create and edit pages (thus the screenshot above). I would be interested to know what was modified and how. From that, I would be able to retest and see if there is an issue. Please let us know the steps you took to edit the color pallet and what was…

Hello Cievoloth, That is interesting; others may come across this and find what you end up doing very useful. If possible, when you create a listener, could you please share how you did so? That would facilitate others to learn and adapt without having to repeat what you're about to do. Thanks for the response and the…

Hello David and welcome to the Community! Confluence does not allow for a symbolic link to be used for the home directory. You must define an absolute path. However, you may map a drive and then move the Confluence home directory to said mapped drive. Doing this is though it may cause slower performance due to network…

Hello Cievoloth, Webhooks are sending the data in JSON format from Jira. You’re able to adjust some variables within the webhook URL, but you’re not able to adjust or reformat the JSON data formatting. With this said, there are guides which give you further information about Webhooks. I would be interested to learn about…

Hello Marcia and welcome to the Community! To figure out what is causing this, we will need to see more about the exact error which is occurring. Could you please follow these steps and let us know the results: * For Bitbucket go to > Administration > Troubleshooting and support tools (underSupport) * Select Log analyzer,…

Hello Travis, After reviewing the deprecation documentation, I found the following related to links. * 1.0 resource:* links (Removed) * 2.0 alternative:* linker module * linker APIs Source documentation: Deprecation notice - Bitbucket Cloud REST API version 1 is deprecated effective 30 June 2018 The two above endpoints are…

Hello Sarath and welcome to the Community! To ensure we can guide you in the right direction, can you please let us know which edition and version of the products you are currently working with? Viewing your system information | See Jira Info Regards, Stephen Sifers

Hello Safaa, This issue is related to expired software maintenance with Jira. We’re able to see you’re already in communication with support to have this issue resolved. Please let us know if we can be of any more assistance. Regards, Stephen Sifers

Hello Milan and welcome to the Community! If your developer has the write permission to the repository, then they should be able to see and reply to comments within commits. Is your developer not seeing the reply action within the commit? Here is a screenshot for clarification. Please let us know if the developer can see…

Hello Flaimo, I tested your CSS on Confluence server 6.14 and confirmed the same outcome you are experiencing. The Comment section was hidden on both a blog and regular page. I reviewed you CSS and found a small syntax issue that resolves the problem in testing. Your CSS should look as follows:…

Hello Raghav, To follow up on this since I answered for Server and not the cloud product, in Bitbucket cloud there is no record when a repository is changed from Private to Public. There is a feature request for Bitbucket Cloud to add additional confirmation/security to the process of changing from Private to Public. You…

Hello Daniel, The instructions for Cloud are documented as the same, but they are functionally different. I have submitted a request to have the cloud documentation updated. I applied the above answer to the Jira server as that was what the question was tagged as. For Jira Cloud, you will need to do the following to edit…

Hello Rohit, Atlassian Access will control the authentication of your users. You will manage all of your users from within Atlassian Access. When a user is authenticating to a tool you have an applied policy for they will authenticate through Atlassian Access. This is how SSO and MFA are enforced within your Atlassian…

Hello Raghav and welcome to the Community! Your question is a great question. I tested on a server instance running 5.15. When I changed a Repo from Private to Public, the following was recorded within the audit log: 0:0:0:0:0:0:0:1 | RepositoryModifiedEvent | admin | 1525648421584 | ProjectKey/RepoName |…

Hello Sascha and welcome to the Community! You most definitely may insert emojis and emoticons via the REST API. When you’re creating or editing a page you will pass through the emojis as follows via the storage format: <p><ac:emoticon ac:name="tick" /> ;<ac:emoticon ac:name="warning" /> ;<ac:emoticon ac:name="cross" />…

Hello Mariusz, Thank you for the clarification and comparing your main.vmd files to ensure there is no issue there. As you’ve explained, the problem is with the edits you’ve made within your layout. These edits will need to be reverted for you to see the page again. First, you may attempt to access the “reset default”…

Hello Bhavna and welcome to the Community! Macro autofill should work while typing with the exceptions of deleting or clicking outside of the editing area. We need to understand a few things to see why the autofill is not working as expected. * Are you using Confluence Server or Confluence Cloud * Are you experiencing this…

Hello Mariusz and welcome to Community! It does sound like something happened to your main.vmd file. When you replace any files within Confluence, ensure the Confluence service is stopped before doing so, or else corruption may take place. Also, very glad to hear you tested on you dev instance, that’s always reassuring to…