Stephen Sifers Atlassian Team

Hello Maziar, I personally have not used the OAuth 2.0 authentication for application integration. I have made references to the following documents which have helped others with OAuth 2.0 authentication. Here are the references I normally use for OAuth 2.0: * OAuth 2.0 authorization code grants (3LO) for apps *…

Hello Glenn, The NEWUSERNAME item is meant to be a variable you're setting the username too. With this said, the query should look similar to the following (If you're wanting to keep the old username as the new): UPDATE user_mapping SET username = u.oldusername, lower_username = u.oldusername WHERE username = ( SELECT…

Hello Pedro, We do appreciate your concern over the recent security issues. Your response is taken seriously and I will personally contact you via email to help resolve this matter. Regards, Stephen Sifers Senior Community Engineer

Hello Barbara and welcome to the Community! Yes, you most certainly may have multiple Bitbucket instances connected to a single Jira instance. You will be required to select a primary application link for the Bitbucket instances. More about this may be found at Making a primary link for links to the same application type.…

Hello Calvin, We’ve attempted to locate the issue with the color pallet and hover text of the select macro. We ran into an issue where we’re unsure exactly what you’re seeing. Could you please provide a screenshot and which window you’re within to help us see where the color pallet issue is? We checked the following macro…

Hello Mei-Fang and welcome to the Community! Congratulations on moving forward with setting up Jira Datacenter. It looks like you’ve made it rather far into the process and you’re well into the deployment phase. Something to be aware of with Jira Datacenter is that all instance of Jira in the same cluster will share a…

Hello Giampaolo and welcome to the Community! The issue you’re reporting has been found to be a defect in the deployment of Jira causing the incorrect version of the UPM to be shipped leading to incompatible add-ons and confusion when going to upgrade the UPM. This bug may be found at UPM-5985. We would suggest you vote…

Hello, Using Jira with an SSL cert allows you to have a few options when setting this up. While you may use your OpenSSL cert, ensure your root and intermediate CAs are trusted across many platforms. There are some issues with LetsEncrypt for example where the mobile app and some browsers don’t trust the certificate. In…

Hello Glenn, From reviewing your notes and steps you took and the error you provided (thank you for providing the error!), I believe the Oracle DB wants a different syntax for the state. The syntax should look similar to as follow (please ensure you test this on a staging instance before testing in production). UPDATE…

Hello Prayuja, You’re request is sounding more like you’re wanting a manage workflow process within Confluence to be able to track when a user made a change while including a timestamp. This could also be interpreted as meeting notes or a changelog. For the workflow aspect, there are multiple Marketplace apps which may…

Hello Kean, I reviewed the notes within your email and attempted to recreate the bug you've reported. I was unable to do so, I believe there might be a workflow you're using which may be triggering this and I am not able to replicate that workflow. I don't doubt there is a bug present, we just need to be able to recreate…

Hello Min and welcome to the Community! The idea of an attachment listener within Confluence that then redirects specific files types over to Sharepoint sounds like an interesting idea. Using the Java API would be your best bet when working with Confluence. More on the Confluence Java API may be found at Java API…

Hello Mark, Running Jira as a service can be great to ensure Jira is always available after reboots or maintenance. However, when going back in to edit the process, it can be difficult tracking down how it’s running as a service and which paths have been set. The best way to figure out where and how it’s running as a…

Hello Kean, This is rather strange behavior and we would like to attempt to re-create it and if re-creatable create a bug request for this. If you could please let us know a bit more about your environment so we may test it on our end. * The version of Confluence and Jira * Web Browser when the issue happens * Any plugins…

Hello Mikhail, Something to be aware of is this is a support community and not often browsed by developers. We want to ensure you get the responses and answers you need so we would suggest you check out the Developer Community. The Developer Community may have more available resources to answer or address your developer…

Hello, Currently, the cloud offering does not have this type of functionality as of now. On a more positive note, there are feature requests for what you’re looking for within the product. Here are the feature requests in the number you have your questions (We would suggest voting and watching these requests to receive…

Hello William, I reached out to the Jira Align team and let me know of your request. They did make me aware of a recorded webinar of the product (while not a live demo, it does demo the product itself). This webinar may be found at Jira Align Webinar. I hope this information is helpful and provides some of what you're…

Hello, again Prakash, Thank you for verifying the call works with basic auth. I went back through the documentation and it does seem that only basic auth is allowed when creating a non-connect app webhook within Jira. I was unable to find any existing feature requests to add this functionality so I have created a new…

Hello Prakash and welcome to the Community! Congratulations on starting the creation of a webhook with Jira cloud. It seems you’ve made it rather far into this process and have run into an authentication problem. While you have stated you’re using a token for authentication, I would be interested to see if this works via…

Hello Sahil and welcome to the Community! To ensure I’m understanding correctly, you’re wanting to view all logged hours from a specific user for all issues types and subtypes. The difficult part is that you’re wanting to get all of this via one single REST API call. I went through the Jira cloud REST API endpoints and…

Hello Krushna, This would be an excellent and simplified option to have, but the case is that Microsoft Active Directory is a bit complicated and separates AD permissions groups from distribution groups within Exchange/Office365. Meaning, when you add a user to a group within Outlook they’re only added to the distribution…

Updated: As we’re working towards aligning with Jira Align, we’ve released more documentation around the product and offering. Further information on this may be found at https://www.atlassian.com/software/jira/align along with an option to get in touch to evaluate the product. Thanks! Regards, Stephen Sifers…

Hello Chris and welcome to the Community! While it may be possible to grab data from the database from a table created by another plugin, it may not be very straight forward how to do this based on how the other plugin developer has structured or encrypted any data within the database. To understand a bit more about this,…

Hello Dylan, Thank you for the clarification on what is deployed within your environment. The best method to remove this would be to reverse any changes made within the listed procedure. You will need to revert or remote any edits made from steps 4 through 11. Majority of the changes will take place within step 7 when you…

Hello Martin, To ensure we’re discussing the correct product, you have this post tagged with Confluence cloud. To ensure there is not a mix-up, the reference documentation you linked is for Confluence server (Which will not be 100% applicable to Confluence cloud. The good news is there is a document for Confluence cloud…

Hello Derek, You’re described issue looks to be a problem with the configuration of the AWS load balancer servicing Confluence. While you’re using Confluence server, the load balancer will still apply (Mainly designed for Confluence Data Center). We have multiple guides which help to ensure you’re configuring AWS to work…

Hello, The tempdb stored size is rather large. There are a few items that may depend on what is causing this. Your screenshots and insight help to let us know that there is a problem with the tempdb size itself. A few SQL questions I would like to review before we move any further would be as follows: * Do you have nightly…

Hello Михаил and welcome to the Community! To use the REST API to create a page from a users template you will need to complete a few steps. You will need to take this as an approach to find the template, extract the content as a storage value and then pass this through to your REST API call to create a page. Here is how…

Hello Dylan, To disable synchrony from your Confluence instance you have two options, first is a REST API call and second is a Python script. Here are both the options for you: * Open a terminal and run the following: * curl -X POST --user admin:password --header "X-Atlassian-Token: no-check"…

Hello Kai, I last verified this worked a few minor versions of Confluence ago (6.12). I was able to edit the color palette and verify it was reflected within Confluence. More about what was done then may be found in the following post: Edit font colour palette in Editor. I would like to know a bit more into the issue…