Alexander Bondarev_x6gjf3 Expert

Hi, @Max ! Have you already tried to create groovy-script? Show what you have and tell us what problems you have encountered. We will try to help you. P.S. added some labels to your article.

@Max , thank you for the article! Very usefull table with description of fields. My colleagues often ask me about this information!

Hello, @Ml Ml ! Welcome to the Community! Of course Atlassian stack can help you: - for Customer-portal and 1st line(2nd line) support you can use Jira Service Management (Jira Service Desk); - also you can set up knowledge base in Confluence (here you can find recommendations about using Jira Service Management and…

Hi, @Eunice Lin ! This is a very interesting and difficult question! Its complexity lies in the fact that there is no single approach to the organization of work. Every organization is unique, and the teams within it can also vary greatly, this is what makes the task interesting In our company, we also face such a task (we…

Hi, @Mike Rudy ! Hm, really interesting question, i've found a BUG(JRACLOUD-74197) that marked as fixed in April 2020. Issue Summary When trying to export issues via CSV, "Status Category" field is not exported. This column is not shown in csv file. Steps to Reproduce * Use a JQL that can retrieve issues that have "Status…

Hi, @Dennis Christopher Gudgen ! Also I can recommend you to use free courses from here. Good luck! 

Hi, @Benjamin Hundeyin ! As I can guess, you replying to customers in certain statuses (for example, status "Waiting for Customer"). So you can set a validator to transition to this status. For this you should go "Project Settings -> Workflows -> Edit workflow -> go to certain transition Valodators -> Field Required…

Hi, @Prince Suresh Kumar ! I wrote an Article to this decision. I hope it helps you!

Hi, @Melody Baughman ! Yes, it is possible to create field's dependencies by using app Extension for Jira Service Desk. Here you can read documentation to dynamic forms.

Hi, @Alex Laurent ! It's a pity you had to face difficulties and remake your work several times. Could you describe your actions in more detail, preferably with step-by-step screenshots. I'll try to play it myself and then I’ll raise the request to Atlassian Support. We can try to fix everything with you, don't worry.

Hi, Alessandro. The order of tasks in the backlog is achieved using the Rank field. Importantly, the task rank refers to tasks, not boards, that is, by moving the task within the backlog of one board you can have an impact on the backlog of other boards. For more information you can see the Atlassian doc.

Hi, Daniel. Thank you for the information, now I'll know. Do you have any plans to officially document this point?

Try to raise request with : “My account -> Update account contact details” and set your “Atlassian URL”. Support can check you status and support level. And of course help you or recommend correct way.

Feel free to contact! Atlassian has an excellent community:)

Agree with @Mikael Sandberg 

Hi, @Pete P ! Out-of-box customers can't see JSD SLA's on Portal. You can show SLA's and any custom field by app - Extension for Jira Service Desk.

Hi, @Ellen Smith ! You should log in and raise request on Atlassian support here.

Hi, @Ashok Menon ! I agree with @elizabeth_jones , Jira and Confluence are cool products for your needs. You can use Jira to plan your project's tasks , you can try Jira Software if you have needs in Agile feature, for example, need issue level(epic) and boards(Scrum,Kanban), sprints , etc. or you can try Jira Core, if you…

Hi, @Liz ! As I know it is impossible to change the URL. You can migrate from a Cloud to another Cloud instance like told here. 

Hi, @marshallmm ! Out-of-box you can crate a time tracking report in Jira for a specific project. Go to ‘Reports’, then ‘Forecast & management’ then ‘Time Tracking Report’. But you can’t create individual report by person. It is possible by add-ons, for example: * Tempo Timesheets * WorklogPRO Also you can check…

Hi, @Dave Rosenlund _Trundl_ ! Yes, we used an 1.3.0. version and got this error. Today we updated to 1.4.1(the last free version). Unfortunatelly, we have not sent a request to free license for 2 years before June 15, 2019, like told here. I know about 2.X. versions a lot - it is really cool, I work in Enterprise company,…

Upgrading to 1.4.1. fixed the problem. Thank you.

Hi, @sai , @Nicholas Ellis _ALM Works_ ! Have you found the solution of this problem? We got the same error=(

Hi, @Madhu mullangi ! * What is your business case? * Why is it necessary to display on the portal? * Who should create such issues? * Do you want to differentiate access on the portal or everyone should have an access? * What plugins do you have?

Nice feature! Thank you! Do you know is the Server Team planning to do this?

Hello, @William Naughton ! Welcome to the community! Personally, my opinion is that getting people to switch to this or that tool is difficult and wrong. But since we all know that JIRA and Confluence are the best tools for specific needs, we need to help people understand and try it! If we talk about JIRA, then you need…

@Marshall Walker Lee , I want to express my gratitude and respect for what you are doing! I took several courses at the Atlassian University - I got a lot of interesting experience: both practical and conceptual!

Congratulations! Good luck in your endeavors!

Wow! Updates are really usefull! P.S. Thank you for links :)

Hi, @Andy O_ ! I'm using a free plan too and my Confluence works. You should write to Atlassian support in this case!