Alexander Bondarev_x6gjf3 Expert

Hi, @[deleted] , can you share any docs about 'import-updates'? 

I think it will be easy and faster to use 'bulk-change' feature(look through this article). You can get from excel-file issue keys and put it in JQL-search(advaced search). you JQL will be look like 'key in (KEY-1, KEY-3, KEY-5')" - then edit issues by bulk change, where you set new values to your custom fields(in scope,…

It looks like you firstly should check your issue’s screens configuration and delete it from unwanted screens. look through this article - Configuring a screen's tabs and fields. and after that(when field will be just on correct screens) try this JQL again “Severity is empty”.

Have you tried “Severity is empty”? what type of field “Severity” is it ? are you sure that you have issues with empty “Severity”?)

If you want, you can try basic search.

Hi Also it depends on field type of “Severity”, you can try : Severity in (“sev 1”) you can find useful information yourself - Advanced searching - fields reference.

Hi, @Robert_Kirkman ! how are you? do you need any help with Portfolio for Jira?

Hi, can you show the page with lost space on edit?

You can try fee apps, for example - Automation for Jira(cloud or server). You can create powerful rules easily using triggers, conditions and actions.

Hi! @Nic Brough -Adaptavist- is right. you can about differences Server and Cloud here.(Jira Service Desk: What are the feature differences between Server and Cloud?)

Hello, @Nathan Given ! If I understand correctly you have no problems with providing access to "internal customers" for the tasks of "external customers". the task is - “to provide the possibility to “internal customers” to set value on custom field through the portal”? if this is just one field and you do not have so many…

@E.L. Fridge , thank you for answer!

Hi @Racha Racha , here you can search a bit information to new members(rules and useful plugins).

Hi! @Tanwa Arewa , I’m new here too - just joined to Group and your discussion helped me. @Paweł Albecki , thank you for advising Multiple-checklists-for-jira, I just looked it on MarketPlace, but now I planning to use it in my work! 

You can add links to FAQ articles in Introduction text in JSD-project Settings.

Hi, @Stacie Thompson ! Of course, you can find a lot of useful information in Atlassian Documentation: Incident management Problem management

Hi, @Clyde Farrugia Yes, you are right, I incorrectly formulated. I meant out-of-the-box possibility of Jira(Core or Software), not JSD automation. 1. you need to create a regular filter on SLA (this article) 2. set up a subscription to it Subsription depends on how the process works in your company. For example, to send…

Hi @Victor_De_Los_Santos_Bernad We using Jira Misc Workflow Extensions for custom user notifications. Also JMWE has a great potential and allows you to automate many things.

@Roger Barnes , Thank you for your response! I wrote you!

@Prashant Mali I think it is possible with 'interesting' way. You can create JSD automation rule for updating different fields, for example : WHEN - Issue created IF - Issue matches - "Customer Request Type" = "Desktop/Laptop support (IT)" etc for each Customer Request Type. THEN - Edit labels - value - "Desktop/Laptop…

@Jack Brickey , thank you! try it now please.

Also i can recommend you to get free doc here. It helps to learn tips, tricks, and best practices for getting started with Portfolio for Jira.

Also we are using Mobile for Jira Service Desk Portal and i can`t see Actions for Jira Service Desk transitions in App,

Thank you. @Michael Andolfatto , it look like what i need, can you help a bit? Is it normal field`s format? why "assignee" become select-list? so i can`t change assignee. p.s. i have already checked all permisions, screens etc.

Check your JSD version(Administration-Applications) - is it 4.1.0.? 

What version of JSD you have? If it is 4.1.x - look through this article.

Hi, it seems like problems with required fields on creation. Check your: 1. screen(creation) 2. required field in field configuration 3. that all required field get value from your post-function,

Hi. is it clear that you are talking about filters(not queues)? Do have dashboard? You have lost all filters or you have an errors on filters after upgrading? P.S. we have upgraded to 8.1.0 yesterday and we don`t have similar problems. 

Hi, @David DeSantis Choose Issues > Search for issues. look through the Atlassian Documentation: Basic searching Advanced searching Then you can pick 'column' and add all fields that you need in. Then 'Export' 'CSV Current fields'

Also you can write on Adaptavist`s support - they have an excellent team!