Karolina Lasoń [Deviniti] Atlassian Partner

Hi @Maria Bonello, I think you should try out Actions for Jira Service Desk. This app enables you to create customer transitions on the workflows, including Edit option which will be visible for the reporters on the Request Detail View. Cheers, Karolina

There's nothing better than starting the new year with a good challenge.

This piece is very helpful not only for new users but also for those who are used to the Atlassian Community. I'm here for more than 3 months already, and your article was a good reminder for me that there's nothing I should be worried about when it comes to the Community. Thanks, @Jodi LeBlanc.

Hi @Marzi Goodarzian, Are you interested in the solutions for Jira Service Desk Cloud or Server? For Server instances, you should try out Actions for Jira Service Desk. This app enables you to create customer transitions on the workflows, including Edit option which will be visible for the reporters on the Request Detail…

Hey @Gantner Jira Admin, It's possible to do this with another of our (Deviniti) add-ons: Extension for Jira Service Desk. After you install it, you need to: * Go to Visibility in Project Settings (you'll find it in the side menu under Extension) * In Visibility, you can set which user groups will see specific Request…

Hey @Gregory Kremer, I think you should check out Actions for Jira Service Desk. With this app you can choose "Assign User to Issue". It will look like this: When: Issue Created If: Issue matches (e.g. issuetype=bug) Then: Assign User to Issue Hope it helps. Cheers, Karolina

Hi @Jan Odvárka, unfortunately, it's not possible to select and filter specific issue types neither natively nor with Marketplace apps. However, we're planning to add this function to our app My Requests Extension in the near future. For now, though, the app allows the customers to filter specific Service Desks,…

Hey @Chada D Majette, If you want to assign a request to one of the groups basing on the information available on your request form, then you can create an automation rule. However, there's no possibility to automate assigning users to requests natively in Jira. You can do it using Marketplace apps such as our Actions for…

Hey @[deleted], We, at Deviniti, created My Requests Extension for Jira Service Desk. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can…

Hey @Miles B., I have the same problem. Link: https://community.atlassian.com/t5/Marketplace-Apps-articles/How-to-Improve-Your-Customer-s-Journey-Through-Jira-Service-Desk/ba-p/935213#M422 Cheers, Karolina

Hey @Leo Adamek, I think My Requests Extension will work for you. As an admin, you can configure which fields can be used on My Requests page, which fields are visible as columns by default, and also define which user groups can use a specific field. So, you can use fields such as reference, requester, participants,…

Hi @Angela Guarín, I think you should check out My Requests Extension for Jira Service Desk. It gives you, as an admin, the possibility to configure which fields can be used on My Requests page, which fields are visible as columns by default, and also define which user group can use a specific field. When it comes to your…

Hey @Sonya Goldstein, I think you're looking for this: My Requests Extension for Service Desk. It's available on Server and it gives your customers the possibility to filter issues by specific statuses (among others) and add the fields such as reference, requester, participants, etc. to the view on My Request page. If…