Vickey Palzor Lepcha Expert

Yes . SQL 2016 is supported by JIRA . So it doesn't matter if you run 7.2.4 or 8.5 on it - it anyway supports both. It is same as doing the JIRA upgrade first and then upgrading DB - so no issues.

While you try to load next time or refresh the gadgets - check the logfile and look for error message during that time when it loads for a new data

1) Increase the cpu core to 4 and observe the change in behaviour. 2) Do you see any performance issue when there is a cpu spike ?

I am making a wild guess - maybe the issue is shared in multiple projects/boards with varying permissions ? Not sure though

Careful though - if you are running it on business hours or have large users accessing JIRA right now - I'd advise your run them later, specially the workflow portion.

Try running an integrity check or have you already ?

Maybe the user id you used to install JIRA previously was an administrative user with higher privileges . And the machine user id you are using now does not have administrative permissions to work on those JIRA folders. Use a user id that has full admin permissions in the machine or atleast in those folders. Or ask your…

Have a look into this plugin . https://marketplace.atlassian.com/apps/1215443/sync-service-manager-with-atlassian-apps?hosting=cloud&tab=overview Looks like HP Oneview waa renamed as HPE Oneview and then Integrate Micro Focus Service Manager (formerly HPE).

Why don't you make it 4 and see if it improves

By the way , your server has too many applications lol

So it doesn't look like Confluence is the problem there. CPU usage seems to spike at every instance of any process running in that server. How many CPU cores does the server have ? Maybe you can work on it and hike it .

Can you run a grep on confluence user and also on java processes to show us what all java processes are running and what all processes are owned by the user id confluence.

/data/attachments ... try copying this too..and ../avatars/ too

You will have to copy attachments separately - it is not a part of your normal backup

Please validate your board filter - that is what helps the board pick tickets. If you think the board filter is correct - contact atlassian support as you are on atlassian cloud.

1) Always recommended to upgrade to the latest version as it would consists all the latest bug fixes. 8.5 is the latest JIRA Software Enterprise Version . I'd suggest you maintain (n-1) version - that's my personal strategy to keep one version older than the latest. Note : Read the release notes to ensure what changes are…

Have you tried importing the ssl certificates in to jira keystore ? Try that - reboot JIRA and check your gadgets once again.

Login to this using your credentials and check if you can recreate a new evaluation subscription https://my.atlassian.com/product

Have you purchased subscription before or were you on evaluation ?

I think I will look at this way. I will create project c with board c - board c shall be configured ( in filters) to pick issues from project a and project b . The sprint running in project C will include issues from both A and B. That would be my way of doing it. Others may have a better idea maybe. But do ensure that "…

I agree with Ismael. If you have a testing environment - go through all upgrade manuals and do a test upgrade manually that would give you some confidence and go ahead with your upgrade manually; Note 1) Take care of backups 2) Take care of plugins 3) Take care of any customization that you have in place .

Hello Kensuke, There are certains things we will have to check first ; 1) Did you do the installation and configuration of this JIRA environment ? 2) Is this JIRA environment connected to any external user management system ? If you are the admin, you can check and verify . If not, you will have to do the connectivity. 3)…

I am surprised - how did you get the same ID :p . Did you just import the backup on an already cloned JIRA ? or Did you do the JIRA installation from scratch ?

Dear Kensuke, When you shared initially that there are already members who see the following message ; This user account is managed in an external User Directory and Jira is not able to update your password. Please contact your System Administrator if you have any further queries. I think your JIRA environment is already…

For a moment, I thought even ex British PM uses JIRA :p - I had to check your profile haha

Thanks - something for us too to learn .

I'd suggest you to give this plugin from Atlassian a try - it's called Portfolio for JIRA. https://marketplace.atlassian.com/apps/1212136/portfolio-for-jira?hosting=cloud&tab=overview

Why don't you do a separate install and just import using the backup or use a database backup ? I bet that is the best way to go about - you already have second valid license.

My understanding of how atlassian works is - you should ethically have one license per server id . It isn't quite right to have two production instance running same server id and license. why dont you move over to data center - buy one license and create as many cluster nodes as you like to and run them as production.

1) Yes - you will have to separately upgrade software and service desk. 2) Looking at your current software and service desk versions - you can directly upgrade to the latest versions - you need not follow any order. 3) After you upgrade Software - it is pretty easy to upgrade Service Desk, it is just a click effort.