Prince Nyeche - ELFAPP Atlassian Partner

Hi @Jack Brickey It is possible, using REST API to append the values into an issue. I believe importing cascading select list via the Importer isn't supported yet because the nesting is very complex. I would like to understand better, is the data going to be extracted from a CSV file or where's the source data value coming…

Hi @Jim Stewart Sorry for the late response! Yes, copying the schemes and adjusting it, is the right way to go if you want to use schemes distinctively on different projects. Glad to hear it works. Have a nice day ahead.

Hi @Philip Colmer Welcome to community! Atlassian access or rather Atlassian Cloud doesn't have group nesting for users. the failure for 400 error is because payload is invalid. Please can you share the payload you're using.

is it possible that you do not have browse project permission any more on the projects anymore? what you can do here is test that endpoint on a browser and see if it returns an issue. If it does, then there's something wrong in the code you're using.

Hi @Admin Thanks for the answers, also just to confirm we've checked everything, do you have access to Jira on xtools.atlassian.net? if yes, let's dive further into this issue. Please can you open up your Browser's Developer console (if using Chrome settings > more tools > developer tool ) under "Network", leave this open…

Hi @Tycho de Vink From the looks of it, it seems you're using the JQL issue search and the JQL in question has no issues in it.

Hi @Diana Schubert Welcome to community! Please can you check your Browser's developer console under the "Network" tab and initiate a delete again and let us know what you see?! For error such as this I would expect to see 500, 400 or 403 errors in the list of request there. Please do that and see what the response payload…

Hi @Ken O_Brien I believe you need to add the field context as a key in a dict to be able to use it. example of payload { "fields": { "customfield_11201": [{"value": "Disclosure"}] } }

Hi @Robert Lauriston If you log out of community and click the login button can you describe the series of action that takes place from that point? What happens when you use the Private browser mode?

Hi @Admin Welcome to Community! let's exclude some factors here. * Have you attempted using an Incognito or Private browser mode to see if you can login? * Do you have any browser plugin that might be causing this? * Are you using an updated Browser version? Try the above and see which one logs you in, that should be the…

Hi @Sai Gangadhar Easiest way to do this is via the CSV Importer from Jira's system settings. As long as you have a column of the issue key and the custom values in another column sorted correctly to the issue keys and a summary column (this you can leave blank) and map them to their appropriate fields name during the…

Hi @UDHAY KIRAN Can you elaborate what you mean by recover username? On Cloud by default your username is the prefix of your email address for example: max@example.com, so the username=max Although on cloud usernames are deprecated but other aspect of Jira still uses a bit of it. Let me know if you meant something else?

Hi @Willeke Schmidt Welcome to community, do you have your Google Profile logged in to Chrome? If you do, you might want to reset that from Chrome settings. one way to test this is by using the Incognito browser mode to test if you can actually login.

Hi @Sahar Yacout full xml import shouldn't, because xml export from server is a backup of your entire server instance. So importing that into Cloud shouldn't affect your server in anyway at least for Jira 7.13.x above that I know of. likewise, you can do a test if you want it as well, just decide on which approach to take.

Hi @Mayank jain I'm not certain of that yet for a workaround. If you can get it by doing just one, is it the same piece of code being used?

Hi @Xorstack You should contact support to help you here.

Hi @armaneshaghi Depending on the location of signup the instance will be provisioned to the closest Datacenter. So if you signed up the instance in Europe most likely it should be in Germany or Ireland Datacenter. Atlassian won't basically shift your data to a different datacenter unless a request is initiated by a…

Hi @[deleted] If you meant the history tab on Jira, it is always available. can you share a screenshot of what you actually mean to show the differences of what you see?

Hi @Fiona I believe you need to use an add-on that can show progression such as Advanced Roadmaps for Jira. Dashboards would be limited to issues or projects not boards.

Hi @Alexander Kolodziej AccountId is auto generated and it's random, so whenever a new user is created, i.e. never had an Atlassian account before. Atlassian systems will automatically generate the accountId. Now when that happens it can select the format from either pool. * 5d5bd05c3aeeabc123abc123 *…

Hi @Manager DGP Welcome to community! to remove a site-admin, remove the user from the group "site-admin". Then navigate to your Org Admin panel and remove the user email as "Org Admin" before attempting to completely remove the user from the User Management.

Hi @RGIRIGOWDA On Atlassian Cloud, accountId is required to identify who the users are. it works on any user picker field e.g. watcher, reporter, assignee etc Since you're integrating this from another system that uses email ID, you can pass a username parameter to get the accountId using this endpoint for bulk…

Hi @Mayank jain Thanks for the code and sorry for getting back so late, only had the time today to actually check this out. So the reason behind the error TypeError: 'TimeTracking' object is not subscriptable TypeError: argument of type 'NoneType' is not iterable is because the timetracking field is not visible on screen…

Hi @Mayank jain Please elaborate in details what the issue is and what you've tried in future for clarity? example "I am using this code in python to extract this <data>, I tried the below <code> and I got the below <error>, what went wrong" That way we could actually troubleshoot what went wrong. from your question I…

Hi @Robert Edyvean As a site admin, you cannot log in as yourself it doesn't make sense to do so. so the "log in as user" should be greyed out and not accessible.

Hi @Ronen Alalush If your new account using your company's domain name and is managed by your organization, you can send a report to your organization's administrator to delete the account. I'm certain you cannot delete the account on your own. As long as you create an account with an email address on Atlassian suite, it…

Hi @angelo_rosa When issues are in "Resolved" status doesn't mean they have been closed depending on how your workflow is configured. They will stay in the resolved state indefinitely, however you can configure an automation that will transition those issues to the "Closed" status which should make the issue completely…

Hi @Maurice Botha If you're talking about email request services, then Navigate to your Project settings > Email Request and configure your email request. However for email request to work properly, your email inbox must not be read by you so that way Jira Service Desk can process it by reading it automatically when…

Hi @Laura Murphy Welcome to community! Did you check if the Organization field is actually added to the screen of the Project?

Hi @Felipe Dorocinski Welcome to community! One thing you have to understand about Jira Service desk is that there are two notifications systems one for agents (Jira Notifications - the page you are on) and customer notifications (the notifications that is delivered to customer portal users). Now, if your customer is a…