Prince Nyeche - ELFAPP Atlassian Partner

Hi @Rosana Casilli I don't think so, as the request type must exist prior to the issue creation.

Hi @Jenny Alvarez You will need to use Script runner and know how to code in Groovy if you want to implement such.

Hi @Firojuddin Saifi From Jira Service Desk perspective on Cloud, you will need to have an export from your previous system (sysaid) in CSV format in order to do an import to JSD. Then you can use the External System Import from Jira settings > System to upload the csv file and import into your Service Desk Project

Hi @Ray S I believe subtask uses "Parent Id" Field.

Hi @Jonas Christensen When creating a ticket you should see the share with button which by default will select the first organisation the user belongs to. So if the ticket is not shared with the right organisation, then the customer won't be able to see it.

Hi @Jim Stewart Welcome to community! Assuming you're already using a single notification scheme per project, you should change all event to point to that user. e.g. Issue Created -> Single User (Mary Smith), remove every other Notification action from that event. Then on the other project ensure the user doesn't have…

Hi @Marten Blixt Generating a HAR file would let you know more information on what's causing the error. However if the user can't see this across all browser. my hunch would suggest that it has to do with the TLS version being less than v1.2 on their device.

Hi @Albert Manuel For Service Desk Server this is a feature request JSDSERVER-1386 however there's a workaround mentioned on this post which might point you in the right direction.

Hi @francois-xavier.tjonchengon-ext Please reach out to Atlassian support so they can assist you. since the reset email doesn't come through probably the email address is blocked.

Hi @Albert Manuel For Jira Service Desk Portal Customers, you can change this from Project Settings > Customer notification > Customer invited click Edit button

Hi @Kaustubh Zephyr Welcome to community! For next-gen project it doesn't have some of the API's available for classic project. I believe you can do this by using the /rest/api/3/project/search endpoint parse out the field "style":"next-gen" to identify next-gen only project and grab the projectId from the payload. Then…

Hi @PRIPRESS ISHIYA Welcome to community. have you tried using Incognito browser mode? Probably you might have an extension that might be blocking some scripts on bitbucket. Try incognito mode and see if you get the same result or if the result is the same?

Hi @Daniel Bachmann I don't think you can remove or change the field "Your contact email" on widgets, also from the support portal, Jira Service desk needs to identify the user who initiates the request, so that's not feasible.

Hi @Albert Manuel You will need an Automation for that, have you thought about downloading the Automation for Jira for your Server instance?

Hi @Luca Kainzner Scriptrunner can do that but you will need to know how to code in Groovy to use it to accomplish your needs.

Hi @ingfri2019 Welcome to community, the way to go about this is to first know how many duplicate user exist on the instance with the same email address on your Server. you can do this by running an SQL query to count users who's email address is greater than 1. Secondly get a list of those duplicate users and rename one…

Hi @JRodney Estrada Glad to hear that, if the above answered your question; kindly accept the answer, so other users can know the solution.

Just to add this is Public name on the link above

Hi @JRodney Estrada it seems your account Full name is being managed not on Jira but by your SSO provider (Azure). So changes should be done there. However the user can change the Public Name here 

Hi @Miriam Feldhamer Since you need some fields, looking at the statuses "Resolved", "Verified", "Re-open" these statuses can have a screen on the transition leading to them configured on the workflow. Then you can add those fields you want on those screens. How you do this is ensure you have Administrator right to alter…

Hi @Miriam Feldhamer It seems you're talking more about screens. Have you attempted using screens and creating specific screens within each transition step in your workflow? 

Hi @Lars Morten Nygaard There's no public API for Advanced Roadmap yet but I believe Atlassian should have that in their pipeline not sure how soon though.

Hi @chandrasekharvarma When Installing Private App, you need an access token from the Private App, did you get this? If not, this is usually gotten from Private Listing, from your Marketplace Vendor page. Then click on "create a token" and copy the link. * On your Jira Settings > Apps > Manage App page, click on…

Hi @Martin Freeman I don't think you can, because it's a Premium feature. If you need to test it, subscribe to a 7 days trial instance for Jira Software.

Hi @ken Actually from how I understood the API docs, the field has to be visible else 400 error. * the request includes one or more fields that are not found or are not associated with the issue's edit screen. but glad to hear that it's working now. Have a nice day ahead

Hi @ken Let's take a step back here. These are the steps I took on my own instance * I went to the issue https://<your-instance>.atlassian.net/browse/AT2-210 * I switched to the old issue view (this is because the Epic status doesn't show on the new view) * I went to Project Settings > Screens and confirmed on the issue…

Hi @ken Yes, the code worked, you might want to check if you can actually update the issue manually or have the right permission to the issue for editing before running the script again. I don't particularly see any issue with the script at this point.

Hi @ken I found out what caused that error in my previous comment. In the url variable, you added a comma which changed the string into a tuple, I didn't notice that at first. url = 'your-url', However, after evaluation, i looked at the library's method for the update_issue_field and the field key of the json has been…

Hi @Support Agent Navigate to Jira Settings > Projects > Trash and you will find the project there.

Hi @ken When I tried to execute the code, I was running into this error lib/python3.7/site-packages/atlassian/rest_client.py", line 128, in <genexpr> url_link = '/'.join(s.strip('/') for s in [url, path]) AttributeError: 'tuple' object has no attribute 'strip' the generator expression is suppose to return the request,…