Prince Nyeche - ELFAPP Atlassian Partner

Hi @Sarah Godine there's a framework called pyjira which provides an easier method to create and attach an attachment easily into an issue in python. Something worth considering, however your example code here is incomplete and guessing what you're trying to do isn't really troubleshooting. I will suggest you show a proper…

Hi @Robert Lee Welcome to Community! Ah this is a tricky mystery! Most times, when an Add-on is being installed it fires some event which goes to the lifecycle of the App, in most cases it should return a response and details of the app stored. In rare cases, this occurs and you get an indication of anonymous user. This is…

I'll suggest using an Incognito Browser and try again! 

Hi @Terry Medearis On your user management hub, how many users can you count there?

Hi @Chantal Barcenas Welcome to Community! You can't run queries (SQL) on Confluence Cloud. The only alternative is to either use an add-on from Atlassian Marketplace or develop an add-on yourself. Those information you're seeking requires extracting the information via REST API and processing it into the desired data.

It's a mystery with the API token but I guess that could happen. Glad to help out. Have a nice day ahead.

@Soumyadeep Mandal Thanks, Happy New as well. @Taranjeet Singh Glad to share the knowledge as always.

Hi @WS Welcome to Community! It seems you might be behind a network that doesn't allow the connection. Have you tried a different network to notice if the same problem occurs?

Hi @Raghad Rab Welcome to Community! The Marketplace team usually have a high number of request monthly and they thoroughly need to validate your app to ensure it abides by Atlassian guidelines being set. Usually this could take up to 20 - 30 days or more. However, they will respond to you and let you know if there's…

Hi @Debankur Ghosh Welcome to community! What you're asking is a two-way communication between two different Instances. By default it's not possible due to how Atlassian enforces the use of licenses. which in this case, you can't view a project in another instance and not consume a license and the project can't be public…

Hi @Levi Reynolds Thanks for letting me know. I only changed the project key to use id <span>'project'</span>: {<span>'id'</span>: 10016}, And instead of getting the values from a set os.environ, I added my email and token as string directly and the code seems to be working fine for me. probably you should check your…

Hi @Levi Reynolds I think the issue is on this line jira = JIRA(options, basic_auth=(username, token)), the return value of jira should return the JIRA class and not a Tuple[JIRA] class. This could the reason for the 401 you're receiving. So remove the comma after the closing bracket and try again,

@ben friedman That's very easy, just use the issue navigator search, search all tickets reported by the JSM customer account and move those tickets to the Jira user account (change the reporter). that's how the issue is resolved. Do this prior to the "Migrate to Atlassian Account". @Jack Brickey only the tickets won't be…

Hi @Levi Reynolds Welcome to Community! Learning how things works is far more interesting as it helps you develop a mindset that is logical. From your short code it seems you're using the pyjira framework, if creating a webapp with flask, I will suggest writing your own API login implementation. A simple one is given below…

Hi @ben friedman Just to add in here. if the JSM customer have created tickets, those tickets won't be merged with the Jira user once you perform the "Migrate to Atlassian Account" as they are viewed as two separate accounts. So prior to migrating the user, ensure that the user doesn't mind the side effect of the changes…

Hey @bezawadas just click on the connect a custom email account on the same screenshot you've shown. Please note that Microsoft and Google require App password not just normal user password. Therefore you might want to check that out first. In addition, MS / Google might be deprecating this App password soon, so…

Hi @Jason Sandoval Yeah just realised that doesn't work well. You can't even manipulate it. So you have to use one per project.

Hi @[deleted] You can look into this app sumUp for Jira, I believe it could help you out.

Hey @Oscar Reyes Are you using the latest Chrome version. Likewise have you tried Incognito mode to notice any difference? Hey @Jake Taubner It may seem like you might have disabled a required cookie. Hey @Michele Atkinson Most likely you have an extension blocking it on normal browser mode.

Hi @[deleted] Welcome to Community! Have you thought about using Dashboards, they are very useful in such a use case and Jira comes with various types of gadgets which could provide similar reports.

Hi @Mark Burgess Welcome to Community! Have you looked at the developer console to see where the GraphQL error is pointing to? That will give us a much clearer indication of what's going wrong. Moreover, using a HTTP analyser would be more effective to diagnose the problem in this situation.

Done as well, Hope I didn't come late to the party. Goodluck 👍

Hi @Jason Sandoval On Prem and Cloud are basically the same piece of software with minor differences in the Cloud version. So the same thing you could do with the mail handler on Prem, you can do the same using the default mail server for Cloud. It has a catch address which you could use the same way to route different…

Hi @Gokul Ramanan Welcome to Community! I believe Cloud doesn't allow HTML strings, you should use Markdown instead, if you would like to post some values to a comment field.

Hi @Jason Sandoval Not needed. However you can use a single mail server to create multiple incoming mail handlers per project. Give a try and if you run into any issue, you can update the community on it.

Hey @Krishna Desai There's no API for such, you will need to come up with the logic in your application in order to achieve such. Alternatively, you could search in Atlassian Marketplace to check if there's any existing add-on that relates to what you're searching for.

I believe it's related to the notification scheme, you should alter the notification scheme to the custom field as suggested by @Daniel Ebers 

Hi @Melanie Geffre Welcome to community! you are most probably not using an official API and such behaviours are expected and you shouldn't rely on it. There's a similar answer posted here which you can try as well.

Hi @David Frager Just to reiterate, next-gen fields are completely separate entities from Classic fields. So if in your use case, you created similar custom field (bearing the same name or not), then you can do a comparison / update the next-gen field with the Classic field data. And Yes you can interface with a connect…

Hi @Shane O. Welcome to Community! When you transfer an Organizations, you're basically moving Application controls over to one centralised Hub. You do not move data or any user information on the background. When that happens, you are basically saying, I have two Instances A and B, I want B to be moved to A and I want A…