Utkarsh Agarwal Community Champion

Hi @[deleted] Welcome to the community! User accounts remain claimable if their Atlassian accounts are still active on your verified domain—even if they’re no longer in your organization. To remove them, disable or delete their Atlassian account. Once deactivated, they’ll no longer appear as claimable. Hope this helps!…

Hi @Shreedhara N Welcome to the community! Yes, Jira Cloud (including Jira Software and Jira Work Management) supports creating issues and comments from email out of the box. You can set this up by configuring an incoming mail server and mail handler. Official guide: Create work items and comments from email Hope this…

This is absolutely brilliant, @Bibek_ikuTeam_ 📬 Never thought of using JSM to tame personal admin chaos like credit card bills and IT returns. Smart use of email filters and automation — and all on the free tier? That's next-level productivity hacking. Bookmarking this for inspiration!

Loving all the headset recommendations—making my wishlist longer with every comment!

Hi @Alex Kerr Welcome to the community! You’re right—while automation can add comments after a playbook step, there’s currently no way to prompt agents to upload screenshots or files directly during a playbook step. The closest workaround is using a manual-trigger automation rule with a prompt for input, which lets agents…

Hi @Alyssa Hill That message appears because once your Jira site is tagged for HIPAA compliance, Atlassian disables filter (and dashboard) sharing to safeguard Protected Health Information (PHI), even in non-service projects. Reference links Tag products to enable HIPAA:…

Hi @Marissa Marks @Ida Huang Welcome to the community! Atlassian has confirmed this is a bug—issues created from forms in Jira Software Cloud aren’t getting auto-labels if the Labels field isn’t on the create screen. See JRACLOUD-95324. The official document still says below: When someone submit a response to a form, their…

Hi @jonathandingxero Welcome to the community! You can’t change the actor for a Jira status transition via the REST API—the transition will always show as performed by the API token user. The historyMetadata.actor field doesn’t override this; it’s just for extra context and isn’t visible in the UI. If you want the action…

Hi @Daniel Garza Fraire Thanks for clarifying with the screenshot and link. You’re referring to the alert notification rules found under personal profile settings (at /jira/settings/personal/alert-notifications). At the moment, Jira/JSM does not let admins set or update the default alert notification rules for new or…

Great read! Consolidating request types into clear sections really helps simplify the portal experience and reduce ticket confusion. Thanks for the tips!

Hi @Michelle Dewar There seems to be an active incident for the behaviour you are observing: Please refer: https://jira-software.status.atlassian.com/ You can follow the same URL for further updates on the incident. Kind Regards Utkarsh

Hi @Huseyin Ozel Welcome to the community! Default Assignee field only holds one user at a time and doesn’t provide a built-in way to count how many people have historically been assigned to an issue. But you can achieve this natively using Jira Automation with two custom fields. Here’s how: * Create two custom fields:* A…

Hi @Allan Yeh Welcome to the community! Here are a few ways to identify the source page when someone uses the Include Page or Excerpt Include macro, especially in view mode: * If you have edit access, open the page in edit mode and click on the macro. It will display the name of the page being included. Ref – Include Page…

Hi @Daniel Garza Fraire Welcome to the community! Just to clarify—when you mention “default notification rules,” are you referring to: * The personal notification settings users see in their profile (e.g., email alerts, mentions, etc.), * The JSM customer/agent notifications configured under Project Settings, or *…

Hi @Marcos Pino Flores This is a known quirk with JSM automation, especially for tickets created via email. While cloning usually works fine for Summary and Description, attachments can fail to copy because JSM processes email attachments a bit later (they come in through the comment mechanism). So when the automation…

Glad to hear! Can you accept the answer so that it helps others.

Hi @PANG Chee Hoo This is expected in Jira Service Management Cloud – for security reasons, attachments in customer emails are sent as secure links, not actual files. What you can do: * In Project settings → Customer permissions, enable “Customers can access attachments without logging in.” * In Project settings →…

Hi @Louie Lu Welcome to the community! This usually happens when either permissions or page state block uploads. A couple of quick checks: * Permissions – You might have edit access but not the “Attach Files” permission. Ask your space admin to confirm this under Space Settings → Permissions. Refer: How to upload-a-file .…

Hi @Mark Progano Welcome to the community! Linking issues via MCP can be tricky because the official Remote MCP Server currently doesn’t abstract Jira’s link field – it relies on the standard Jira REST API fields. When creating or editing, you need to instruct the LLM to populate the issuelinks field explicitly, including…

Hi @Gundreddi.AnilKumar The Atlassian Remote MCP Server currently supports only Jira and Confluence Cloud – it doesn’t work with Jira Data Center yet. You can watch/vote for future DC support here: JRASERVER-78874. Kind Regards Utkarsh

Hi @Zaar Hai You’re right – JPD doesn’t currently handle transitive filtering across linked ideas. Even if you link all Solutions and Experiments to an Initiative, the filter only checks the idea itself, so you still see unrelated Opportunity groups. What you may try: * Add an Initiative field on all child ideas. I use a…

Hi @Chris Miller Welcome to the community! You’re seeing this error because JPD still considers the type to be in use, even if no visible items are assigned to it. A few things to check before deleting: * Archived or Trashed Items – Items in the archive or trash can still hold that type. Make sure to change their type…

Hi @arti_b_patil Yes, you can handle this with Behaviours on Jira Cloud now. Behaviours were extended to work on transition screens, which is ideal for your case. You can scope the Behaviour to your project and use a simple condition so it only applies when moving In Progress → Done by checking the transition context…

I understand the frustration—many of us would love to see deeper theming options in Confluence Cloud. However, Atlassian’s move to Cloud has been focused heavily on scalability, security, and performance improvements, which often take priority over UI customization. That said, Atlassian has not ignored customer feedback.…

Great insights! The reminder to focus on high-impact tasks and build consistent habits really resonates. I’ve found that even small changes in prioritization and reflection can significantly boost team productivity. Looking forward to trying these tips!

Hi @Michael Tia Welcome to the community! Atlassian recently refreshed the Space Permissions UI for Confluence Cloud, but the specific enhancements you mentioned (sortable user/group column, sticky headers/columns, bulk add) aren’t part of it yet. Refer: Simplify space access in Confluence with roles There’s an open…

Hi @Norman Cates Welcome to the community! You can upvote and watch CONFCLOUD‑71225, which tracks the request for customizable themes in Confluence Cloud. Adding your use case there will help Atlassian prioritize it. Kind Regards Utkarsh

Hi @Jyoti Kumari Jira Cloud links cloned issues to their originals by default using the “Clones / is cloned by” link type. You can use that as an indicator, but keep in mind that if the issue has been cloned multiple times, it might already have an existing Clones link. For Automation: * Trigger: Issue Created * Add a…

Hi @Benjamin Blackswan There used to be a suggestion which was closed due to low engagement: https://jira.atlassian.com/browse/JRACLOUD-24339 Currently, there’s no bulk expand/collapse, but you can simplify the view by switching to a single-column layout, splitting gadgets across multiple dashboards, or using apps like…

Hi @Tobias.Hach At the moment, hidden variables in Atlassian Analytics only support static default values – you can’t directly populate them with a query result. Refer: Set up a “Hidden variable” control What usually works is handling the logic in the main query itself (for example, using a subquery or WITH clause to pick…