Mike Bowen Expert

Melissa, Using your example above, the Role column e.g. stakeholder, could easily be added to the Details and Names column. You don't need to have three columns in your example. Two columns is all you need for this option to work perfectly. No need for a paid plugin. Here is the outcome (Page Properties Report Page Test)…

The solution was a level 4 ticket to Atlassian support, and they did a re-indexing, which resolved the problem. 

Hi @marc -Collabello--Phase Locked- , @Dan Breyen The good news is the problem is resolved. I did log a ticket last night, and request a reindex. Whether that was done by Atlassian or not remains to be seen when I get an update from them later (level 4 request), but I can see it all working. They did respond to say they…

Hi @marc -Collabello--Phase Locked- Oh! It is weird because I can create a normal document and use the same label and it works instantly, but it doesn't work for any import. Granted I can't remember when last I imported Words, so wouldn't be able to confirm it has worked in the past, but I will patiently wait until…

Hi Melissa, Ignoring the label for a moment, it sounds like you have a table of information on each of these project pages, and you want a summary page that shows some key fields from each of the project pages. If that is what you are after, then on each of the project pages, you'll have a common label for example…

Hi Marc, Thank you for sharing the Document Metadata for the Confluence Cloud (paid) plugin. It has solved my problem completely and works perfectly in a page properties & page properties report. I got so sick and tired of manually updating the status on every page of my ISO 27001 ISMS, using the silly status macro.…

@Hi @John Funk Yes, we currently use both types of projects. Jira Service Desk is more for the front line (the customer raises the request, the Analyst resolves the request, adds resolution to a KB, and it's linked to the Customer Portal). Our DEV team use Jira Software Projects, and they don't want to use Project Pages…

Looking forward to this release; some of those features are exactly what we have wanted for a while. Thank you. 

Hi @Bill Sheboy All the parent tickets on this board are either in a transition of POC (In Progress) or PRODUCTION (In Progress). They can never be in a DONE state because they are Live customers. However, the sub-tasks can be set to a transition of DONE, which will be a manual transition handled by the analyst completing…

Hi @Sam Nadarajan This is why I love the Atlassian Community. You are right, I was so so close to figuring it out, but to be honest, I had not seen the Scheduled trigger in the list. It was late; I had tried multiple things. Note to me: Go to bed, look at it again in the morning with a fresh pair of eyes :-) However, I am…

Hi all, I don't have the Old Jira view anymore; therefore, how does one get a new image into the Edit Priority Icon URL field? I have tried the following to no avail: * Create a Jira request, * Attached some images, * Included the same images in a comment. Next, I have done the following to extract a URL from the image: *…

Hi @Bill Sheboy Thank you for your reply. Your label suggestion & StatusCategory field gave me an idea. For me, "Labels = Expedite" is not the right field, but instead, I created an FS Priority field with priority ranking 1 to 10 and a TBC value. This FS Priority field defaults to TBC when the request is first created. It…

Wow! This is very cool. Thank you. Is there a plan to extend the height of the banner image to more than 140px? It seems a little mean to have such a small height, whereas the width can be full screen.

Hi @[deleted] I am always willing to help or offer advice. If you wish to get in touch, you can reach me at mruntappd@gmail.com (that is not my direct email address, but I monitor the mailbox). I don't want to step on anyone toes here, but getting the ISO 27001 platform to where it is today, having passed three ISO 27001…

hi @[deleted] I have tried out your add-on against a custom field. It picks up the custom field in the setup. I am able to check box it, but I don't see the read-only field on the Customer Portal request view screen. I've also read your one-pager help guide and followed the instructions, but it doesn't work. It would be…

Hi @Charlie Ruble Having a non-customer log an incident doesn't seem to make much sense, especially if you want to gather as much information as possible (users who email in don't behave how one who runs a support desk thinks they should). Email can be a headache to manage. Also requested logged via email have less control…

Hi @Johannes Can you please send a screenshot of your customize panel? What dimensions are you using for your banner? It is a little odd that it goes from your banner to the default blue background page and then back to your banner. Can you try something for me? Please use the image below. I am only asking because I don't…

Hi @SCPOCTEAM Why don't you do the following: * Create a custom note field for your ticket(s). * Create a Jira filter showing the ticket with the note field. * Create a Confluence page and add the Jira filter macro to it and point it to the filter you've created. * Set up the columns to include the note field. During your…

Hi @serge calderara What do you mean by dynamically generated? * Create the filter in Jira for the incidents. I used the following JQL script: "project = SESD AND issuetype = Incident AND status in (Closed, "In Progress", Resolved) AND created >= "-4w 2d" AND created <= "4w 2d" ORDER BY created DESC" * Save the filter as…

@Johannes * Does your banner image have a transparent background? * What colour did you set the Banner background, link and button colour? * If you could send a screenshot of what you are seeing before and after it might help. Kind regards, Mike

Hi @tom partington Have you tried FIVRR, I was on there recently and there are lots of people needing help with Jira products. I am sure if you have the skillset and time you could help a lot of people. 

HNY @Katrina Owens, Prerequisite for Customer Portal / Knowledge Base. * Jira Service Desk * Confluence Space * Create a new project in Jira, (select General Service Project). * Name it and a make sure Key is unique. * Click Create. It will open up in the Jira Service Desk screen. There is no need to mess with queues or…

Hi @Iz P Good timing with your question, as yesterday was our annual external ISO27001 audit, the second audit I've been involved in using the ISM system that I built in Confluence. This was the second auditor who has seen my ISO system and was blown away by its features, efficiency, and having everything in one place. The…

It is still in Confluence (Cloud) at the top of a published page IF there are links to Jir Projects mentioned on the page. If there are no Jira Project links on the page then it does not appear. What is equally useful once on the filter page is the ability to then save the filter and in my situation this filter allows…

Hi all, Why can't the customer portal area show a column for Created or Updated. I feel really sorry for our customers who are relying on this information on their tickets. Mike

Hi @Angélica Luz It would be very useful to be able to change the button text. One such example is as follows: Customer's B team raises a ticket that requires approval by their A team. The A team assess the ticket and realize they can resolve it themselves. It would be nice instead of the word DECLINE on the button, the…

Hola @Johnatan Matta Osorio Apologies for not responding back in your language. I google translated your question. I hope I understood it correctly. But that is how it works. Jira Service Desk is a cloud based portal. If you add an attachment to the ticket or make a change to the ticket, the customer gets an email…

Hi @Rosana Casilli For starters I think you need to be a Jira Administrator to see this. If you are then great follow the steps below: * Click on the cog or Settings button (top right next to your Avatar). * Select User Management * From the menu on the left under User Management, under Access requests - see Jira Service…

Hi @Dilani Kahawala I saw you comment. Well that is fantastic news. I guess the post above wasn't very clear as there was a link to the Templates page where one had to sign up to the templates. I have opened up the template page within Confluence and there are indeed a lot of extra templates available. :-) Thank you for…

Edit: 01 May 2020: I need to point out the following: Dilani Kahawala ATLASSIAN TEAM Apr 23, 2020 Hi @Mike Bowen, I'm the PM for Confluence templates. Thanks for your feedback. The templates are free and available to every single Confluence customer. When you click on 'Create,' the templates are already there in the create…