Jack Hunter _HeroCoders_ Atlassian Partner

@Frank Gene McPeek, Email notifications are already available in the Issue Checklist: https://herocoders.atlassian.net/wiki/spaces/IC/pages/1985118347/Email+notifications+for+user+mentions So, when the user is mentioned/assigned, they can get an email exactly in the same way as they get the email when mentioned in Jira's…

Oh. You made my day with this comment 😊 I'm super glad it helped :)

HI @michelle_ski, So, it looks like you use Issue Checklist Free or Issue Checklist Pro delivered by my team. You can set the checklist in post-function in both of these apps. However, you cannot use the template name but instead, you need to copy-paste the entire checklist into the post-function. The steps are as follows:…

Hello @michelle_ski, Jira does not offer a checklist by default, so you must be using some third-party app. Please let us know which one (or share a screenshot of the checklist), and the corresponding vendor will help. Cheers, Jack

We probably need another ~2 months to make a decision.

Hi @Anna Marie Corning, Please post a screenshot of the field you are referring too. It will help us understand the location of the problem. As Jack mentioned, Jira does not offer a built-in "Acceptance Criteria" field, so you must be using a custom field or a third-party app. In case your third-party app is Issue…

Please share a screenshot of how/where you enter the data. Cheers, Jack

These are essential things to remember when using Automation or Default Checklist: * Both the automation rule and default checklist are asynchronous tasks fired by Jira a moment after the issue was created. * They are not aware of each other and they can be executed in random order (you cannot assume that Automation will…

@Mark Janecek, if you still cannot install free apps (which means that Atlassian didn't solve your problem), then I suggest starting a new Jira instance. If it works, you can migrate your data from the old to a new Jira easily. Cheers, Jack

@Andy Heinzer, any progress on rephrasing the confusing part of documentation? I think that owners of the apps listed as incompatible might be losing customers because of it. Thanks, Jack 

@Mark Janecek, @Andy Heinzer I've just tried the Issue Checklist Pro (listed in the mentioned docs) with my free Jira instance, and it works just fine. The custom permissions feature won't work obviously because Jira permissions are not available for free users, but all other features work fine. @Andy Heinzer, could you…

@Mark Janecek, To further validate the case, could you please try to install a free Epics Map app, please? Thanks, Jack

@Andy Heinzer, The documentation you linked clearly says that: Some apps might have reduced functionality in Jira Software Free and Jira Core Free, as they may affect features like permissions that can't be changed in Free. It doesn't say that the apps cannot be installed. IMO, the problem described here (apps fail to…

That's right. You can use "headers" in single checklist. But it will change soon. We are working on compatibility between Multiple Checklist and Custom fields integration. So, for now, you need to pick the most useful feature and wait for the full integration a few more weeks. Thanks, Jack

Hi Michael, I've just checked that the YAML provided is correctly transformed into the checklist. There are two most likely reasons for your problem in that case: * default checklist is used and not automation rule (or default checklist overwrites automation rule) * there is some problem with your automation rule Could you…

Thanks. Could you please copy&paste the YAML here? Please use 'code block' formatting when pasting? We will test it on our side. Also, is there any other rule that updates the YAML field? Thanks, Jack

It is Checklist for Jira. I will ask them to contact. you.

Hello @Alissa Chellis, If you use the Issue Checklist app for Acceptance Criteria, then items should be cloned automatically as explained in our docs. Cheers, Jack

Hi @Lizzy Berendsen, Please go to your Jira configuration and enable the option "Show checklist in Jira mobile app". It will help. Cheers, Jack

Hi @Michael Arndt, To help, we would need to see your automation rule and how the duplicated checklist looks. Please share the screenshots here or send them to our support email support@herocoders.com according to your preference. Cheers, Jack

Hi @Priska Maurer, I don't exactly understand your steps. However, I can see that you are using the templates plugin by Intenso. In that case, the template should contain a checklist in the custom field: https://herocoders.atlassian.net/wiki/spaces/IC/pages/1240760326/Checklist+Text+custom+field You must also enable custom…

The decent checklist plugin with templates and the "default checklist" concept might be useful in this case. Our checklist plugins offer the mentioned features, as well as integration with automation tools, which might help in more complicated use cases. There are also a few other checklist apps in the Marketplace as well…

Hi @Madeleine Navin, Can you let us know how did you create the checklist? Did you use some built-in Jira functionality or third-party app? Cheers, Jack

@Anil Biswal, If using Smart Checklist is problematic, then you might look into other apps (including free ones) in Atlassian Marketplace: https://marketplace.atlassian.com/addons/trending?query=checklist Cheers, Jack

@Josh Carolan Our app Issue Checklist Pro/Free is enabled to work with native Atlassian apps but we have exactly the same problem with iOS app, i.e.: * The Glance is enabled * iOS app shows "Checklist" element * After touching the "Checklist" element I get "Details aren’t enabled yet...." Our customers report the same…

Hi @Ana MINCA You can use the following Jira Automation trigger in your rule: Next, you can create an issue with the desired content. If the content you need is a checklist, then you can take a look into the guide for Issue Checklist plugin on how to integrate it with Jira…

Hi @Derwin Roland, What do you mean by "associated stories"? Do you mean subtasks or issues linked to another issue? Or maybe Epic and all its stories? Cheers, Jack

@MT Holland Could you please contact our support at https://herocoders.atlassian.net/servicedesk/customer/portal/1/group/1/create/1 We will need more information as what you are experiencing is not expected. Issue Checklist respects items' order and allows to reshuffle them manually. Looking forward to your report. Cheers,…

Hi @bcasaroli, Just wondering, how did you find the contact details you shared? I'm asking because what you shared is incorrect and I would like to fix the information, wherever you found it. Issue Checklist is delivered by HeroCoders vendor and its contact details can be found here:…

Hi @Evgeniia Balyasina, There are server plugins available if you are open to paid apps: https://marketplace.atlassian.com/search?query=checklist Cheers, Jack