Bill Sheboy Expert

Hi @daniel.jones With the lookup issues action and Jira Data Center, only a limited number of fields are supported, and they do not include custom fields. Here is the suggestion to improve that: https://jira.atlassian.com/browse/JIRAAUTOSERVER-877 For your scenario to update another issue using a sum of values, the REST…

Hi @scottmota -- Welcome to the Atlassian Community! First thing: the JQL you show may find any Assignee "changes" during that window of time, but it will not necessarily indicate if the value changed from another user. It could have been set for the first time, from null to the value, from a value to null, etc. Next, has…

Hi @Emmanuel Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Aaron Pavez _ServiceRocket_ Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Лёня Криволапов Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Gayathri B I am following up to learn if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Mat Levell I am following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks, and kind regards, Bill

Hi @Singh, Daljit Just following up to learn if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Carlos Pi I am following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Frances Suazo Just following up to learn if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks, and kind regards, Bill

Hi @Greg Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Yannic Wolf Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Monique vdB Just following up...the pop-up to accept the terms & conditions still happens intermittently. Some repro-ish steps seem to be: * open more than a dozen tabs for separate questions / threads, particularly older ones created prior to the release * wait a few minutes * eventually, several of them will show the…

Hi @Ajaz ali -- Welcome to the Atlassian Community! I am checking if the suggestions answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Kind regards,…

Hi @Heather Ronnebeck Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Lee Tarter Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Please post an image of the audit log details showing the rule execution as that will indicate which steps processed. Next, what is not working as expected? Finally, the function JQL function createdFromTemplate() is from a marketplace addon. Have you confirmed that works with automation rules, such as creating a test rule…

Awesome; I am glad to learn that helped!

Hi @lila What is the type of your "Discipline" field: text, single-select option, etc.? Please show an image of your current entire rule in one continuous image. That will provide clarity for what you are seeing. When the rule is larger than a single browser page, please use a screen capture tool or browser addon which…

Hi @Simone Falchi -- Welcome to the Atlassian Community! Yes, that is possible. For example... * trigger: page published * smart values condition:* first value: {{page.parent.type}} * condition: equals * second value: folder * action: add label When you also specifically need to check the name of that folder, another…

Hi @Nick Barnard -- Welcome to the Atlassian Community! It is possible to directly copy the value of one single-selection, custom field (e.g., {{issue.myCustomField.value}} ) to another field with an automation rule, even to another selection field, however... That would duplicate the information in the same issue,…

Hi @Rebekka Reischl Adding to Trudy's suggestions... Please see this how-to article to find the correct smart value (or custom field ID) for your field. That will help when setting the value in the JSON expression. https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/ The basic steps are: *…

Hi @Stavros Kyriazopoulos -- Welcome to the Atlassian Community! There is no multiple-select option field for Manually Triggered rules, user inputs, although that idea has been suggested: https://jira.atlassian.com/browse/AUTO-744 And, rules cannot trigger a pop-up or JSM form while the rule is running. A couple of…

Hi @Kerri-Anne Mak If I understand your scenario correctly, you want: GIVEN a work item WHEN the Effort field is set the first time THEN calculate the Score AND all subsequent updates of the following fields will trigger an update of Score: Frequency, Impact, Severity, Reproducibility, Effort, and Score. Note: I added that…

Thanks for the additional information, and...according to these open suggestions, that field is not supported yet by automation rules: https://jira.atlassian.com/browse/AUTO-1683 https://jira.atlassian.com/browse/JRACLOUD-93486 I suspect there is no public "write" REST API endpoint for the field yet, and so rules cannot…

Hi @Bharpur Singh What have you tried thus far to solve this? If you have a rule that is not working as expected, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches *…

Hi @Molly Hopper Rules do not currently support nested branching (i.e., branches within branches) or nesting list iterators when the values are at the same or higher scope (i.e., two custom fields in an issue). That makes solving this quite challenging, and I'll outline four approaches to help you decide if you want to…

Hi @Anna Stutter Garcia -- Welcome to the Atlassian Community! The assign action uses the work item (formerly called "issue") in scope at that point in the rule. But there is no work item (as your scheduled trigger likely has no JQL). The solution is to add a branch after the work item is created, making it visible to the…

Hi @Allan Conybeare In my experience, the inline math operations do not consistently handle empty / null values well. As an alternative, perhaps use the longer format expression and add a 0 default value at the front: {{#=}} ROUND( 0{{issue.timetracking.originalEstimateSeconds}} / 3600, 0) {{/}} I added a ROUND function…

Hi @Sarah Kelemen-Gottswinter -- Welcome to the Atlassian Community! You note linked issues in your question but then seem to access Story and Epic issue types in the rule. Do you mean the parent / child relationship of the issues? If so, perhaps try this instead: * trigger: issue transitioned to Done * condition: issue…