Bill Sheboy Expert

Hi @Beeramgunta Saivinay -- Welcome to the Atlassian Community! What problem are you trying to solve by copying the same information from one field to another in the same issue? That is, "why do this?" Knowing that may help the community to offer better suggestions. Until we know that... When do you want to do copy the…

Hi @Glyndwr Bartlett That is a curious symptom; I just tried to replicate it in a Free license, Cloud site and was unable to do so. And, I do not see that symptom listed as an open defect in the public backlog. Would you please post images of your complete rule and of the audit log showing all the sections expanded? Those…

Hi @David Foote First, a disclaimer that I am not using Assets with JSM, and thus my suggestions are based upon what I know about rules in general. With that out of the way... Some smart values' content are looked up just-in-time when the rule needs them. One example of this {{issue.subtasks}} and I believe Assets are the…

Hi @Victoria J Armentrout -- Welcome to the Atlassian Community! Does the Epic which does not display have any child issues? If not, that is why it does not appear. If the Epic does have child issues, would those issues have displayed on the board given their current status and other board settings? Kind regards, Bill

Hi @Mireya Cintora Please try using two pipe characters around the column headings as described here: https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=tables Kind regards, Bill

Hi @Jack Brickey For your uniquely named pages, is the "CF1-CF2" the exact title of the page? If so, you could use the Send Web Request action to call the REST API endpoint to search for the page using the title parameter: https://developer.atlassian.com/cloud/confluence/rest/v2/api-group-page/#api-pages-get If it is not…

Please post the actual JQL you are using as neither the column title (i.e., custom field name) nor the options shown match for the images relative to your question. That is... * you note a "Stakeholders" field, but the column name appears to be "Meteor..." * the work item list shows values of "Revenue Op...", "Quoting",…

First thing: based upon your response, I recommend pausing to read the introductory information on automation rules and smart values: * https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ * https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ Learning more about automation…

That depends upon what follows the forward slash character... According to the Atlassian documentation, the "underlying implementation is based on Java's Pattern class and uses Matcher.find() to find matches", with emphasis added by me. *…

Thanks for the additional information, and... I have no recent eazyBI experience; thus perhaps another community member will provide suggestions. My understanding is one could read the changelog information for work items and use that to report as you show, or combine the information from the Epics and their child issues…

And with that ORDER BY clause, the returned work items are not ordered by that field consistently? Is the field single-selection or multiple-selection? From where are you viewing / sorting the work items? * the "List" view from within a project * the "Search work items" view which allows using any JQL query * somewhere else

I am glad to learn that helped! One more thing to consider: what happens if the previous value is empty? That can be handled by adding a Smart Values Condition before the branching attempt.

Hi @S. van den Huijsen -- Welcome to the Atlassian Community! For an automation question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD,…

Hi @Vallala Ujwala In your rule's Scheduled trigger using the JQL, have you enabled this option: Only include work items that have changed since the last time this rule executed If you have, the rule may not return the same work items (formerly called "issues"). Kind regards, Bill

Hi @Priscille Lesne The solution you found will match to any characters, and not just digits. For example, E-abcdefg. Please try this one to match only to the seven digits in the expression: {{issue.summary.match("(E\-\d{7})")}} Kind regards, Bill

Hi @Howard Sims -- Welcome to the Atlassian Community! No, you cannot prevent the rule triggering. But you can prevent it from continuing to process... When someone is mentioned in a field, that appears like this internally: [~accountId:557057:1d4fd7f4-bbac-4466-82ee-aaabbbccc] Their user account ID value is used rather…

Thank you, and I believe I understand the scenario: when the parent of an issue is removed (or changed) you want to update the previous parent's fields. Is your rule triggered on a change to the parent field? If so, the {{fieldChange}} smart value will…

Hi @Matthew Azzopardi -- Welcome to the Atlassian Community! The date / time smart values you note may be used in an automation rule when it is running. If those are not working as expected, please provide more context for the community to offer better suggestions: * what problem are you trying to solve with the rule; that…

Hi @Vaughn Valdez -- Welcome to the Atlassian Community! Yup, when they recently updated the UX, they hid / broke visibility to the automation rules list in Confluence: there is no way to access the rule list from the space settings any longer. The only way I can find them now is: * From a space * Select a page in the left…

Thus your JQL query looks something like this with the ORDER BY keyword, correct? project = MYPROJECT AND sprint IN openSprints() ORDER BY Stakeholder ASC

Hi @Angel For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a single image…

Hi @Pannha Griff -- Welcome to the Atlassian Community! For the current rule you are showing, when you create the Subtask please set the parent field to the smart value for its just-created, parent story. For example: * action: create work item (for the Story) * action: create work item (for the Subtask), setting the…

Hi @David Childers What is the type of your Stakeholder, custom field: single-select option, text, etc.? And, please share the JQL you tried as that may help to explain this symptom. Thanks! Kind regards, Bill

Hi @Yorman Chamorro Castro -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit…

Hi @jeroen_wilmes As you appear to be on a Premium license level, perhaps talk to your Jira Site Admin about trying the new Home Dashboards from Atlassian to learn if those support the Teams fields in the new gadgets:…

Hi @Bola Oye For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a single…

I found this recent, open defect where the endpoint is not returning the expected KB article results: https://jira.atlassian.com/browse/JSDCLOUD-15884 It appears to be in the short-term backlog evaluation status, so I recommend watching / voting for that one. And in the endpoint documentation, I do not see a way to make…

Hi @Miguel Angulo Jara -- Welcome to the Atlassian Community! Although rule actions can create a version / release with a specific date, there are no rule actions to edit the dates. Instead, one may use the Send Web Request action to call the REST API endpoint to update the version. If you want to try that, here are some…

Hi @Azri Smart values are name, spacing, and case-sensitive. When an incorrect one is used, that often fails with no errors. Perhaps use this how-to article to confirm you have the correct smart value for your SLA, using an example work item that has the SLA:…

Awesome; I am glad to learn that helped! Please consider marking this question as "answered" to help others with a similar need find solutions faster. Thanks!