Bill Sheboy Expert

Hi @Dilip Please stop posting apparently bot / AI-generated content without disclosing the sources, as required by the community guidelines: https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement Kind regards, Bill

Hi @Sharon Robinson -- Welcome to the Atlassian Community! In my opinion, problems with Atlassian's interpretation of a control chart are difficult to diagnose due to the way it displays data and alters the axis scaling. Regardless of that... I did a quick check of the public backlog and do not see this symptom noted as a…

Hi @Martin Hirsch For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image of your complete automation rule in a…

Hi @Dushyant Sharma Thanks for this information and the improvements. I have a few questions about the new feature... * Will this new email action be available for all license levels (e.g., Free, Standard, Premium, etc.)? * Will this be available for all products' automation (e.g., Jira, Confluence, etc.)? * The image…

Hi @Luka Urushadze With the Issue Commented trigger, have you tried using the {{comment.internal}} smart value to detect that? https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--comment-- Kind regards, Bill

That appears to show the rule entered the first if / else block. Is that correct? It is difficult to know without seeing the actual image of the log. Please post images of the following: * the first Create Variable action where the ProfileManager is defined * the first Create Variable action where the ProfileCompany is…

Hi @Alain BEAULIEU First thing, as this is a very old thread I recommend creating a new question, perhaps including a link back to this one. For your question: with the built-in features, you would need the separate checks to use the wildcards as I do not believe those work with the NOT IN…

Hi @SilkeS Thanks to you and the team for the updates! FYI this symptom seems to have returned after the update: when opening multiple posts in browser tabs, several will prompt to accept the terms and conditions even when already logged in. Kind regards, Bill

Hi @Sundram Trivedi As this is a very old thread, please create a new question using the "Ask a question" link at the top of the page. Until we see your new question...If you read the other posts in this thread you will note using the ... ADDREMOVE option at the right side of the field. As you want to add the parent's…

Hi @Myles Boyd FYI -- For longer rule images, it helps to use a screen capture tool or browser addon which supports scrolling page capture. This reduces the risk of the rule image / context getting out of synch. I just re-tested my example rule (similar to yours) to validate the scope of variables with conditions and it…

Hi @Danny Marshall Short answer: your rule will need to either use a series of if / else condition blocks or use the REST API endpoint to copy the forms from the trigger work item. It appears your scenario is: GIVEN a multiple-selection option field for "Applications Requested" WHEN a new work item is created THEN for-each…

Hi @Faraaz Zaman -- Welcome to the Atlassian Community! Are the fields missing or the field values? I wonder if this is a browser caching issue (although I would find that unlikely from what you describe). If you first refresh the page and then create the rule, do you find the new values in the rule action's dropdown list?…

Hi @Giselle Rebeca Thomé Gataz The answer depends upon how you are creating the Tasks in the rule: * when creating them one-by-one by precedence, with no branching in the rule, the answer is "yes": the rule may refer to the most recently created one to set the date value * however if the rule uses branching, the answer is…

Please post the following as they may help explain this symptom: * an image of your complete rule in one single image for continuity * an image of the rule action where you are trying to use that smart value expression * an image of the audit log details showing the rule execution with all the areas a the right side…

Hi @Ofir Oxenberg First, when you have a longer rule and want to post an image of it, please try using a browser addon or screen capture tool which supports scrolling page capture. Thanks! For your original question post with the Smart Values Condition, you could add the default value: * smart values condition:* first…

Hi @Lena Bailey -- Welcome to the Atlassian Community! First thing: a work item (formerly called "issues") can be assigned to a single user, not to a group. Is your "FinanceGroup" a single Jira user? Regarding your other questions about using automation for this scenario... 1) There is no "best way" to do this, and there…

Hi @Shalini Pradhan I understand how software experiments work. To restate my observation, experiments should always include a way for a customer to "opt out", at an individual and site level, as the customer's flow may be disrupted in a way that causes confusion and increases labor costs (e.g., site admins tracking down…

For a single-select option field, please add the value attribute to get what you see in the dropdown list. For example, if the work item is a single one, that would be: {{issue.customfield_12345.value}} Remember to use your smart value (or custom field ID) for the "Business Approval" field.

Hi @John Bradley There was a similar question last week to remove values from one variable that are found in a second one. I suspect my recommended solution for that question can be adapted for your scenario. The basic idea is to create a regular expression and use the replaceAll() function with it to remove them.…

Regarding asJsonObjectArray() I have encountered two things... First (as often is the case), latency / order of parsing challenges. In my experience, many of the actions which can take a complicated smart value expression, particularly Send Web Request, may not fully parse things in the order we expect before usage. The…

Thanks for the clarifications. Please try the workaround with the Create Variable action to see how that helps. That approach will force the conversion to text before the encoding attempt to send to the endpoint.

What are the types of those fields: text, single-select option, multiple-select option, user, etc.? The field type impacts how they are accessed in rules. You should be able to see how they are stored from the how-to article I provided. Perhaps if you post your current complete rule and the Send Email Action details it…

Please see my earlier suggestions for workarounds; a single rule with a branch will produce unpredictable results in the comment edits. Let's look at an similar example, where the branch values are A, B, C, and D, and we are just looping to add to the last comment's body: * trigger: manual (and assuming the work item as at…

Hi @Babu Ganesan For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log details showing the rule execution * explain…

Hi @Darryl Lee Once again: well done! And, I wonder... For the example rule you show, it initially sets restrictions to "all can view and edit". Given the potential for update latency in Confluence-related stuff, I wonder if the rule could instead: * remove that reset to "all" * replace the Add Restrictions endpoint with…

Hi @Emerson Have you already created a rule to send the messages? If so, and it is not working as expected, please post the following for context so the community can help: * an image of the complete rule, in one single image for continuity * an image of the audit log details, with all of the areas at the right side…

Thanks for that information, and... Based on the rule shown I would expect the comment edits to collide frequently and "walk over" the prior results, and with no predictable order of processing due to the parallelism. Thus the final comment may not be correct.

Hi @Kimmee Busby -- Welcome to the Atlassian Community! I am curious: why send the entire {{changelog}} that way rather than using the {{fromString}} and {{toString}} attributes for {{changelog.description}}? Regardless of the "why"... A quick test I did shows the {{toString}} ( and possibly the {{fromString}} ) contain…

Hi @Charles Wayne As you cannot post images of your rule or audit log, please compare your rule to the one in the built-in templates: * from the rule list * select templates * and then this rule: When all child issues are completed → then close parent Based on what you describe, it is likely the rule is missing (or has an…

Yes and...I recall several community posts for the last three weeks (or so) where the Assignee was set to the Reporter mistakenly, and other weird behaviors around Reporter. I wonder how these symptoms may be related.