Bill Sheboy Expert

Hi @Sanjivani Ganpat Wayal -- Welcome to the Atlassian Community! Short answer: perhaps check the Atlassian Marketplace for a solution, however... One could use a global scope, automation rule to call the Admin REST API endpoint to gather the users with the Send Web Request action, and check their last_active date / time…

Hi @Venkatesh G Please see my response to a similar question which uses a dynamic regular expression to find the difference between two lists of values: https://community.atlassian.com/forums/Automation-questions/Re-How-can-I-compare-two-smart-value-arrays-and-return-o/qaq-p/3041765/comment-id/14435#M14435 Kind regards,…

Hi @AS Please review the community guidelines for posting bot / AI-generated content and disclosing the sources: * https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement * https://www.atlassian.com/trust/responsible-tech-principles Kind regards, Bill

Hi @Stephen Hill -- Welcome to the Atlassian Community! My understanding of Jira Scrum boards and backlogs is related to how the status values are mapped to the columns of the board: * all status values mapped to the first column count towards "to do", or not started yet * all status values mapped to the last column count…

Hi @Joseph Kamrad It appears this one is solved, so please consider marking this one as "answered". That will help others with a similar need find solutions faster. Thanks!

Hi @Venkata Gadi -- Welcome to the Atlassian Community! Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks! Kind regards, Bill

Hi @Beck Veckin -- Welcome to the Atlassian Community! Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule. Thanks! Kind…

Hi @Ana Santos Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Sujeet Pathak - Amoeboids Please see this older question for the same idea, including a 20 year old suggestion to add that feature: https://community.atlassian.com/forums/Jira-questions/Can-I-block-creating-sub-tasks-under-the-epic/qaq-p/678848 Kind regards, Bill

Hi @César Augusto Briceño Gudiño Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Paul Konen Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks! Kind regards, Bill

Hi @Oksana Kolesnyk Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. I do note an error in the rule you posted…

Hi @Laraine Porrazzo Just following up to check if Walter's suggestion answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks! Kind regards, Bill

This appears to be a known defect which was fixed in a later release than you are using: 10.2.1 https://jira.atlassian.com/browse/JIRAAUTOSERVER-1025 https://confluence.atlassian.com/jirasoftware/issues-resolved-in-10-2-1-1456346546.html If you do not upgrade versions, you could try the workarounds noted in the defect,…

Hi @Tomislav Tobijas FYI -- I recall seeing a similar question in the last couple of days for this same symptom so this may be time to ping the Atlassian Support team. Kind regards, Bill

What is an example of exactly what you are typing into the search bar field?

Okay, one more thing to try before contacting the support team... Automation rules can sometimes get "glitched" behind the scenes, corrupting their stored JSON, thus causing unusual symptoms. The exact repro steps are not well defined, and may happen when a rule is edited too many times or has corrupted, stored connection…

Hi @yusuf Abdul kabir -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log…

Hi @Samrat Mazumder -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image…

Hi @Marcel Hager Sadly, nothing built-in yet to help with this. There are many open suggestions to improve the log usability / readability, including some in progress ones. Here are some examples you may watch / vote for: https://jira.atlassian.com/browse/AUTO-28 https://jira.atlassian.com/browse/AUTO-36…

This seems to indicate an authorization / access problem: You earlier tested with a browser (which uses your Jira credentials when logged-in) and received the record, but when hardcoding a URL in the rule there was no result. Please confirm, or regenerate your API token, for a user with access, re-enter it in the action,…

Very curious...let's try this: * copy your Send Web Request action so we can do a temporary test * hardcode that URL in the Send Web Request action for a specific email address * at the bottom of the action, select "Validate your web request configuration" * select "Validate" to run it * this will check if the headers /…

First thing, how are you changing the issues leading to multiple entries in that smart value: the UX, another rule, the REST API, etc.? I do not believe the UX supports changing both of those fields at one time. Next, once the changelog smart value is stored in a variable, you could split() the value on the text…

I just tried a similar rule (without assets) with single and wildcard email addresses in a variable and it worked as expected. Back to my second hypothesis, this may be a timing problem with asset data. Please try this: * create variable:* variable name: varURL * smart value: your full URL with the object smart value added…

Hi @Carlos Matta -- Welcome to the Atlassian Community! Regardless of what the documentation seems to imply, I hypothesize the Field Value Changed trigger only ever captures one field's changes at a time in the changelog (or fieldChange) smart values presented to rules when they run. Ignoring that and the known defects in…

Hi @Marcel Hager There is some asset-related automation guidance in the knowledgebase: https://support.atlassian.com/search-results/?searchTerm=Asset+automation&deployment=cloud&product=jira-service-management&contentType=knowledge_base And, you may want to check the templates in the rule list from both the JSM project…

Hi @Krystina Coakley -- Welcome to the Atlassian Community! For a company-managed project, please try: * From the board, select the ... next to the board name * select Board settings * select Layout * select Quick filters For a team-managed project, please try: * from the board, or left-side navigation, select Project…

Hi @Marcel Hager I notice your Send Web Request action has the option checked to keep processing even when not successful, but your rule does not check {{webResponse.status}} to confirm the call succeeded. This may be why the log shows the response body is empty: the call did not succeed. Next, I have observed timing…

Hi @Elaine Cawthorne As this is a very old thread, I recommend creating an new question with the "Ask a question" button at the top of the page. That will ensure more people see it and the focus is on your question. When you do so, remember to include the following for context: * what version of Jira are you using: Cloud,…

So a standalone search, in the search bar with a specific work item's data, does not work the same as with the JQL in the rule?