Bill Sheboy Expert

Hi @Jeff Wieland -- Welcome to the Atlassian Community! When inside the iterator for the lookup results, the issue prefix is not used. For example: {{#lookupIssues}} * {{key}} -- {{summary}} {{/}} Kind regards, Bill

Hi @Helene Rivest -- Welcome to the Atlassian Community! Adding to the suggestions from @Marc -Devoteam- you may want to check the issue history and if any other automation rules are causing this. That is, the transition of the Epic may be triggering a different rule...and that rule is clearing the Assignee. Kind regards,…

Greetings, community managers and moderators! I have noted several questions like this which are solicitations for information to create commercial products. (i.e., market research) The indicators are often a new user offering a survey link, prompt such as "I am thinking about building a marketplace app...", paid / reward…

From inside the rule editor for the Send Web Request action, when you select the "Validate your web request configuration" at the bottom to run the call, what do you observe? And, what are the permissions of the user for which the API token was created?

Hi @avillaflor What is your license level and role? * Customers on a Free license cannot submit tickets to Atlassian Support * Free license customers use this community forum for support from other customers and Atlassian team members who see the posts * For customers on a paid license, only the Product Admin or Org Admin…

Hi @Erica Robinson Did you try only sending the Authorization header and encoding the value passed for the token as described in this article: https://community.atlassian.com/forums/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 Kind regards, Bill

One challenge for automation rule iteration through existing comments (filtered on the ones which are not internal) is branching limits and the number of comments. That is, there may be more comments than the limit, and so all are not copied. There are risky workarounds using rule recursion, but they can be brittle and…

Hi @Kent G If you want this going forward, please try: * an automation rule with multiple-project scope, * triggered on adding comments, * using a condition to check the comment was added to your JSM project's item * using a condition to check the comment is public (i.e., not internal) * and then branch to the desired…

Thanks for the additional information, @Carlotta May Based on your scenario / steps description, you could try the techniques I describe in this article to find overlaps between two lists...noting the variations at the bottom of the article for removing overlapping values. The steps outline might be: * make your first…

Please re-read my post where two built-in approaches are noted: the Control Chart and building automation rules. What happened when you tried those approaches? Thanks!

Hi @Anser Ghazzaal Ali Short answer: Would you please explain what outcome you are trying to achieve with these measures? What would your team do differently if you had that information right now? Knowing those answers will help the community provide better suggestions. Until we know that... Other than for a very simple…

Hi @Jerry O Sullivan Well done solving your own question! Yes, and...as you are using the result of a Lookup Work Items action to build the table, remember to add a Smart Values Condition before that to confirm results were found. Otherwise that table create syntax will fail with strange errors due to nulls in the content.…

Hi @Raj Chaurasiya Where did you find documentation on any REST API endpoint you describe for configuring a board's columns for Jira Cloud? Your question is tagged for Jira Cloud, and I do not believe there is a public, supported REST API endpoint to do that. Here is the suggestion to add that capability:…

Hi @Benjamin Spead In my opinion, Next-Gen TMP was always a niche feature targeting smaller organizations with few teams, limited reporting needs, limited admin support, etc. With some changes over the last 6 months to better enable using global / company-managed fields within TMPs, shared fields prevent some problems for…

Hi @Jamie Scott Depending upon what the "status report" contains, this seems possible for things such as work item counts by status, etc. for building the page. And, a Scheduled trigger rule could do both the create page and delete old ones (...although I am unclear why the prior one would be deleted when new pages are…

Hi @James_Noble I can think of several ways to do this, with varying complexity and brittleness. But first... What problem are you trying to solve with the second field? That is, "why do this?" Knowing that may help the community offer additional options. Until we know that "why", some options with your current scenario: *…

Hi @Cameron Paquette First thing, what problem are you trying to solve by adding comments summarizing the linked work items? That is, "why do this?" Knowing that may help the community identify other options. Adding comments this way seems like a brittle approach as both the linked items and comments could change…

Hi @Carlotta May -- Welcome to the Atlassian Community! Without seeing your entire rule and audit log details, and the what is the purpose / "why do this" for the rule, to provide context... As you note, branches which could be on more-than-one-thing process in parallel and asynchronously. Thus, branches cannot accumulate…

Hi @Shanelle Boluyt Did you previously create a question for this scenario / symptom? If so, please add your own answer to the question and accepted it. That will help others with similar needs find solutions faster. Thank you! If not and this is both your question and solution approach, please add the answer to this…

Hi @Vignesh Eetaram I haven't used the Microsoft endpoints to do that with an automation rule from Jira, so checking Microsoft's docs for examples will likely help. And, I suspect the challenging part will be getting the permissions to work when called from a rule for a specific Outlook calendar.

Thanks for that information, @Yvette Nash And...argh, someone keeps deleting / moving my replies! (Perhaps the admins are in the middle of moving your question from App Central to the other area.) Anyways...the {{changelog}} smart value requires specifying the field to use the {{fromString}} and {{toString}} smart values.…

Thanks for that information, @Yvette Nash I believe the {{changelog}} smart value requires referencing the specific field before using {{fromString}} and {{toString}} As a workaround when the specific field is not mentioned, please try: * Use the Create Variable action to capture the entire {{changelog}} smart value,…

Hi @Yvette Nash For a question like this, please post images of: * your complete rule, * the action where you are accessing the changelog, and * the audit log details showing the rule execution. Those will provide context for the community to offer better suggestions. Kind regards, Bill PS: Hi, community managers! Would…

Hi @Christel Gray I recall a year-or-so ago a Product Admin-level setting was added to change the default offered for component types (i.e., Compass or not) for projects. Thus, I wonder if someone (e.g., a Product Admin) added a Compass component and then toggled off that setting. I'm on a free license site and so cannot…

Greetings @Ubaroz and @Trudy P Claspill In my opinion and observations... One of the reasons conditions should not be used in triggers is racetrack timing defects in rule triggers. That is, the events which trigger rules can allow them to start a rule running before the data is stable...leading to unpredictable results for…

Hi @Maria Reisinger _MetaFrazo_ -- Welcome to the Atlassian Community! What is the source of the content you posted? As a reminder, posting completely "AI" generated content is not permitted per the community rules of engagement / guidelines. And, when using such tools to alter content, please disclose that usage in the…

Hi @Muhil Varnan For automation questions, it helps to provide context with images of the complete rule and audit log details showing the execution. Until we see those... With which step in the rule are you seeing that error: the trigger, the Send Web Request action, etc.? With the Page Published trigger, the {{page.id}}…

Hi @Harshal Bhaurao More Are you using Jira Cloud or Server / Data Center version? With Cloud, please try the Work Item Transitioned trigger: https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Work-item-transitioned With Server / Data Center, please use Issue…

Hi @Koloman Pfeffer The first notification I saw about this rebranding of rules was in the weekly release blog on 20 April...with a questionable explanation of the "why do this". There was also a note about renaming rule Components to Steps.…

Yes, and... One of the Advanced Compare Conditions in the rule you show uses a test on {{triggerIssue.size}} greater than 0. That should be {{lookupIssues.size}} greater than 0.