Bill Sheboy Expert

Please post an image of the audit log details showing the rule execution, expanding the areas at the right side. This will help compare to the rule image for which steps and work items processed.

Hi @Quinn Campbell For more context, please post images of: * the complete rule (in a single continuous image) * the audit log details showing the rule execution (with all the areas at the right side's > expanded). Kind regards, Bill

Thanks for the additional information, and...please post a response rather than just editing your question or the community will not see notifications for the changes. First, let's align on some concepts: * Atlassian currently uses the term "project" to refer to a collection of work items, and you seem to mean something…

Hi @Sushil Ranjan Your JSON expression likely has problems due to the nested, double-quotation marks. The JPD date format is JSON stored as text, and with the recently added jsonStringToObject() function the values may be extracted:…

Thanks, @Darryl Lee , and... A.B.C. = Always Be Creating [new sites]

Hmm... My understanding is the built-in "Approvers" field for JSM is not searchable in JQL, and you appear to have created a custom field with the same name. I wonder how that impacts the search.

I recall some of the free training from Atlassian has videos, although I do not know if their automation training does so. The documentation and knowledgebase article rarely have videos. And, even if such documentation had videos, it would become out-of-date quickly as the automation features and UX continually improve. I…

Hi @Alejandra Martin What is the scope of your rule (in the details at the top): single-project, multiple-project, or global? A single-project, scope rule can create (or clone) into other projects, but it cannot see or update them otherwise. And so your rule to sync the cancelled work items will need multiple-project or…

Hi @Rich Allen As you note, this is a commonly asked question and the solution approach depends upon what version of Jira you are using: Cloud, Server, or Data Center. For Jira Cloud, use the Lookup Work Items / Issues action with JQL to gather the child items, and then use the min and max list functions to get the dates…

Hi @Phil Steinbach -- Welcome to the Atlassian Community! This seems to be a duplicate of your other question, which already has an accepted answer (for making the updates with one rule): https://community.atlassian.com/forums/Jira-questions/Epic-automation-doesnt-find-Sub-Tasks/qaq-p/3054460 Kind regards, Bill

Hi @Sara Nicholson From what you describe, there is likely a condition error in the rule...or an incorrect assumption about when the rule does (or does not) trigger. For the community to help, I recommend posting: * your entire rule in one continuous image, and * an example audit log entry when the rule does not work as…

Thanks for the additional information! Rather than using branching to identify the work items (and their status), I recommend using the Lookup Work Items / Issues action with JQL to find the development subtasks which are not done...followed by a Smart Values Condition to check the count found is 0. Once you have confirmed…

Hi @Dejan Velevski You have already posted a separate question for this (which has been answered). Please use that one to help focus the suggestions: https://community.atlassian.com/forums/Jira-questions/Changing-the-value-in-Team-field-in-Jira-Automation/qaq-p/3053903 Thanks, and kind regards, Bill

Hi @Myles Megaffin -- Welcome to the Atlassian Community! At this time, neither the old Send Email action nor the new Send Customized Email action can interpret the markup from fields to send an email with formatting preserved. For example, using the table markup or macros. A possible workaround for your case would be to…

Hi @Krzysztof Madejski -- Welcome to the Atlassian Community! Please try putting your name in double-quotation marks or use the account ID value in the query. Or better still, as you want to share the query with other people, try using the JQL currentUser() function: project = myProject AND "Approvers[User Picker (multiple…

Hi @DINESH KUMAR R -- Welcome to the Atlassian Community! What do you mean by "it was broken"? What do you observe happening? Have your site admins modified the email handler settings as that could impact the behavior for emails updating work items? Kind regards, Bill

Hi @Rune Rasmussen Adding to Marc's suggestions, and without seeing the specifics of your automation rules... I hypothesize the cause is an artifact of the bulk-update of objects leading to timing problems in the rules accessing the object data. As you appear to be on a Premium license level, consider using the Delay()…

Hi @Michael Okhotin While there are no built-in features to limit WIP count for assignment, and there are marketplace apps or automation workarounds for this need, I respectfully suggest considering if this is a process challenge to investigate... Work in progress (WIP) limits are usually defined based on a capacity…

Hi @Richard Brown Adding to Marc's suggestions... If you perform the CQL search with the REST API endpoint and the Send Web Request action, the results will contain the pages' title, URL, etc. You may then use that web response to build your message. Kind regards, Bill

Hi @Nikhil Chourasia -- Welcome to the Atlassian Community! You describe trying multiple approaches and none worked as expected. What did not work as expected? For a question like this, context is important for the community to help. Please post the following: * what type of project is this: company-managed, team-managed,…

Hi @Ian MacDonald At this time, the Edit Page action does not support changing the parent. One possible workaround is use the Send Web Request action to call the Update Page endpoint to change the parent. Here are some references if you want to try this approach: *…

Hi @Sintia Pulido Sardiñas Short answer: several of your conditional expressions are missing one of the right-curly brackets, and the error shows the location of the first one near customfield_10566. I recommend writing long expressions like this in a text editor which supports bracket matching. This makes it easier to see…

Hi @Rodrigo Goulart Thanks for your article. Here are some suggestions to improve this rule-based solution approach: The rule is triggered on Work Item Transitioned, and this is only one of the ways a change could occur to the calculated value. To cover the other cases, additional rules would be needed or one single,…

Hi @Dushyant Sharma What plans are there for the Rich Text format content to preserve / re-apply existing formatting in a field used in an email? For example, if one has a work item with a table in the Description field, and {{issue.description}} is sent in the email body, that shows the plain text with the markup now…

Awesome; I am glad that helped! Please consider marking this question as "answered" to assist others with a similar need find solutions faster. Thanks!

What type of project are you using: * company-managed or team-managed * software, Jira Product Discovery (JPD), or Jira Service Management (JSM) I believe that other than special handling for fields like Due Date and Epic colors, the only built-in color handling by field is in JPD projects, and there is "card color" for…

Hi @DD -- Welcome to the Atlassian Community! The link you provided is for the Confluence REST API endpoint for Spaces, not for Jira. Here is the Jira REST API v3 documentation, which still calls projects by their current name: https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/ And here is the latest post…

Hi @Josh Drake Are there multiple fields named R&D, with one at the team-managed project scope and another global? If so, perhaps someone added both to the project's available fields and the view is showing the global one. Kind regards, Bill

Hi @Bill Partridge -- Welcome to the Atlassian Community! Where do you want to change the font color: in specific field, in the UX somewhere, or something else? And, what version of Jira are you using: Cloud, Server, or Data Center? Kind regards, Bill

Hi @Eric Younkin For more context, please post images of your complete rule (in a single continuous image) and of the complete audit log details showing one rule execution, with all of the areas expanded. To show the rule in one image with high enough resolution, you may need to use a screen capture tool or browser addon…