Bill Sheboy Expert

Hi @ajtritt Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Lori Milam Even if you directly accessed Outlook / Exchange to get the user membership, you would then need to get the Jira user ID values. As an alternative, if the people were in a Jira User Group, you could call the REST API endpoint to get the members in the group, with the Send Web Request action, and then iterate…

Hi @Kunal Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule steps. Thanks, and kind regards, Bill

Hi @Ian MacDonald Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule steps. Thanks!

Hi @Bill Partridge Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need. Thanks!

Hi @Jo Lakshman -- Welcome to the Atlassian Community! Just following up to check if your your question is resolved. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule steps. Thanks!…

Greetings! This public-facing article includes a link to download the content. Yet, once again, the content can only be accessed by entering a "business" email address; Gmail accounts do not work. As many community members use Gmail accounts for their primary community account, how can such valuable content, training, etc.…

At this point, I recommend working with your Site Admin to ping the Atlassian Support team to ask for their input. They may see something we are missing. You appear to be on a paid license and so your admin can do that here: https://support.atlassian.com/contact/#/ When you hear back from them, please post what you learn.…

Hi @Kayleen Speller -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * what version of Jira are you using: Cloud, Server, or Data Center * for Cloud, what type of project is this: company-managed, team-managed, JPD, etc. * an image…

Have you tried creating a single rule as you describe it above? Perhaps using if / else blocks for the top-level condition checks, with any needed branching inside each block.

Thanks for the update, and...there appears to be a missing curly bracket at the end of the JSON you show. Is it indeed missing, or is it just outside the view due to extra line breaks?

Your question has tags for Jira Server and Data Center. If you are using those versions, adding the multiple links may not be easily possible... Those versions of automation rules do not support Advanced Branching over smart values (such as the list of links to add), and the REST API endpoint for creating an issue link…

Thanks! I was searching for that open defect and did not find it with my criteria.

I completely understand your concerns; the features of Confluence automation are relatively new and a bit more constrained than those for Jira. One way to solve updating the child pages also is with a second rule using the ancestor in CQL: * The second rule is triggered on adding your specific label, branching to the…

Next thing to try: glitched rule. Rules which have been updated / published multiple times (or where the site configurations have changed) can get broken in the supporting JSON. The primary way to check for this "glitching" is to: * disable your current rule * re-fresh your browser page view * re-create the rule from…

Hi @Denise Chan It appears that report content cannot be downloaded using a Gmail address domain. As many community members use a primary account (e.g., such as Gmail) to prevent losing history / access over time, how can we access the content? Thanks! Kind regards, Bill

Greetings! This is an interesting prompt! My result from the quiz was: Confluence - The Knowledge Cultivator Which I found curious, although...The quiz shows the questions as if they are checkboxes, but only one option was selectable for each (i.e., they were not radio-button options). For roles I have had supporting…

Hi @Kashing Ho If the team ID value you show is correct, please update that expression to this for advanced edit: { "fields": { "Team": "9ef93e01-34a3-4a3e-aefb-c3453534a336" } } If that does not help, please post images of your complete rule, the edit work item action, and the audit log details showing the rule execution.…

Hi @Céline - Maestrel Once the rule is inside of the branch to work items, the scope is now those work items: it cannot edit the trigger one. Perhaps use the Lookup Work Items action with a JQL expression to find the ones you need, and then reference the {{lookupIssues}} smart value (outside of branching) to update the…

Hi @Russ Jackson -- Welcome to the Atlassian Community! I recall there is no such smart value for the created objects. Where did you read that information? Here is a suggestion to add that smart value: https://jira.atlassian.com/browse/JSDCLOUD-11789 As a workaround, you may use the Lookup Objects action to gather the…

Hi @Sandro Leone - EPS -- Welcome to the Atlassian Community! You are correct: the built-in Updated field cannot be selected with the autofill option. You describe adding another custom date field to the Jira Software Project's work items (and possibly updating that with an automation rule). That field should be selectable…

Hi @yones.deliyandra Are you using Jira Cloud or Server / Data Center? For Jira Cloud... The Lookup Work Items action requires a valid JQL expression, and the one shown for your rule is incorrect. For the rule you show, please change the JQL to this: parent = {{issue.key}} That will find the child issues of the branched-to…

I tried this with a rule in a JSM project and the field condition with Request Type worked as expected. Do you perhaps have multiple request types with similar names and the wrong one is being checked for a match?

Your original question indicated the trigger was Work Item Created, and that is why I suggested adding the re-fetch action. Now your rule is using a Manual Trigger. Did you change the trigger for testing purposes? The audit log shows that work item, SUP-17, does not match the Request Type of "Mother Earth Access Request".…

Please post images of your current, complete rule and the audit log details showing the rule execution. Those will provide context to help explain what is happening. Thanks!

Hi @Levi Stone -- Welcome to the Atlassian Community! Yes, and...to the suggestion from @John Funk The Work Item Created trigger has a timing problem where it can start a rule so quickly some data may not be available yet; the work item could even be in an unstable state, leading to strange errors. I recommend always…

Hi @Terry McCuin -- Welcome to the Atlassian Community! What is an example of the Description field value where it links to an incorrect project? And, the result of that match() function is a list of values, and if it finds multiple I would expect the Link Issue action to fail. Are you expecting one-and-only-one match to…

Your access of the field in the subtasks is missing the sum, so first try setting the field to this {{issue.subtasks.customfield_10676.sum}} If that does not help, please try using the lookup instead as Trudy and I suggested: * trigger: field value changed for Lesson Count * condition: issue type equals Subtask * branch:…

Hi @Barbara Martins Are those two custom fields associated to the work item types you are trying to add? And, are the fields on the create / edit views for those types? Kind regards, Bill

Hi @Amanda Barber Without seeing the details of the edit, I hypothesize it looks like this: {{issue.subtasks.myCustomField.sum}} That likely does not work because the subtasks smart value only contains some of the fields for each one. If it contained all of them, you could imagine a scenario where the subtasks link to…