Bill Sheboy Expert

Hi @Christine Schutta -- Welcome to the Atlassian Community! Did you confirm that the sub-tasks are actually assigned to a person, rather than created and unassigned? Best regards, Bill

Thanks for the response and the feature, @Matt Tse ! Who goes through the old suggestions and defects to mark them as resolved when a feature like this gets addressed?

Hi @Mtahar For your first question about OAuth, it appears there are other posts on the community answering that. Please look at the Related Community Content on this page, or use the search field at the top of the page. I suspect the policy for different people using different access tokens is to manage security and for…

Interesting... Please try to run the stand-alone JQL I provided to see if you get the expected results. If not, perhaps the conditions do not match what you expect for the current conditions of those issues that you want to update. Thanks!

Hi @Mtahar According to this community post with an Atlassian Team member response, each person will need to generate a API token for usage: https://community.atlassian.com/t5/Jira-questions/API-Token-for-different-user/qaq-p/1075828 Best regards, Bill

Hey, Lou. Looking at the defects, another person had some luck adjusting browser scaling and refreshing to get the avatars to appear. Maybe that will help you until this gets investigated and resolved. Definitely a time wasting defect. __Bill

Hi @Gabrielle Chapman -- Welcome to the Atlassian Community! I can think of a couple of scenarios which might cause this behavior... * The filters of the two boards for the projects overlap somehow (e.g. multiple projects) before the sprints were created * An issue was moved from one project to another when a sprint was…

Hi @Aaron Short answer, there is no built-in, out of the box JIRA feature to automatically start/close sprints in the Cloud version. There is a suggestion to add this capability, which you can review and vote for here: https://jira.atlassian.com/browse/JSWCLOUD-20563 I did not see a way to automatically start/close a…

Thanks for the information, David. Who cannot see the issues? Everyone or just some people? If it is some people, did you check the permissions of the board filter to ensure it is shared? Where is your Backlog status mapped? Is it left of the board or mapped to a column? For the Kanban boards using backlog, I believe the…

Hi @Joao Borges Your board filter impacts your reporting, so you may want to leave that filter unchanged. For example... project = Business AND issueType = Task ORDER BY Rank If you are using a Kanban board, you can set the sub-filter to remove the *display* of older items, and not impact the reporting features. For…

Hi @Céline CAILLY I noted two questions in your post: count differences and done epics appearing in backlog. Epic count differences for included items The issues appearing are determined by the backlog contents and the filter order. To understand what is happening... * Identify some example issues you believe should be…

Great; I am glad you got it to work. Thanks for summarizing!

@Allen D I found this defect which seems related to the symptom: Applying a quick filter at the backlog changes the count of issues on backlog section https://jira.atlassian.com/browse/JSWCLOUD-17957

Hi @Ana C_ Brenes J When you select the ... menu on the right side of the page, is the Delete option present? Best regards, Bill

Hi @David Loszewski I tried it and I am not seeing that issue currently, and I didn't see anything on the Atlassian status page indicating an open incident: https://status.atlassian.com/ . I suggested clearing your browser cache to see if that resolves it. If not, please consider submitting a defect to…

Hi @Lou Hill I think that may be a known issue if you are using a Next-Gen project. Please look at this community post, and associated defects, to see if it matches the symptom you are observing: https://community.atlassian.com/t5/Jira-Software-questions/Kanban-Board-Card-gt-Child-Issues-List-gt-Assignees-Bug/qaq-p/1433950…

Hi @Loretta Would you explain further what you mean by "proper hierarchy"? If you mean that you can determine the parent-child relationships, that is available but you would need to link them yourself with out-of-the-box JIRA export. For example: * Epic to child by Epic's Key to children's Epic Link * Parent to child by…

Hi @Sara I just tried this and was able to both create a version and release it. Checking the Atlassian status page, I didn't see any open incidents on this. Please consider contacting support to investigate: https://support.atlassian.com/contact/#/ Best regards, Bill

Hi @Andrew Rover -- Welcome to the Atlassian Community! Are you referring to the quick filters feature for a board? If so, that feature has not been added to Next-Gen projects yet. You can review the suggestion to add the filters and vote for it. https://jira.atlassian.com/browse/JSWCLOUD-17446 Best regards, Bill

Hi @Randy Raitz You note that you are new to JIRA admin role, so I wonder if there was a site admin before you. If so, did they either rename Story Points as "Story Points Remaining", and/or remove the default Story Point field from your project's views. Maybe ask them before making changes to understand why they made any…

Thanks, Bruce! I appears the rule did what you asked, and that some issues fell off after the first condition (assignee test) and others fell off after the second condition (update test). Which of these results are unexpected? Given your original question, I wonder if you should be checking status rather than updated, as…

Hi! Those are the only ones that I know about. I have found that when I type in the actual user name in JQL, it will resolve to the ID, but there is no way to have that remain the user name once converted.

Hi, Michelle. Sorry for the long answer; I wanted to give you some specific steps to help better. I can think of two ways to do this: a one-time, manual way and a repeatable way. Both add the links before converting the Epic to a story. One Time, Manual: * Run a query to get all the children for the epic, and export the…

Thanks for the information and ideas, @vrushali rao and @Phill Fox In this situation, you asked for overall visibility and team-level reporting. That is certainly possible... * Use one JIRA project as you have done * Create separate Scrum boards for each team. You need something to indicate the separate teams, such as…

I am glad that you figured it out, and thanks for posting the solution to help the community! __Bill

Hi @Donald M Here is the documentation on configuration of your maximum attachment size: https://support.atlassian.com/confluence-cloud/docs/configure-attachment-size/ If you have a standard or premium cloud license, and are the site admin, you can submit a ticket here to get support trying to fix this issue:…

Hi @Daniel Eads Would it instead be {{issue.versions}} because Affects Versions is potentially a list of values? I saw that smart value noted on the Smart Values, General documentation page: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/ Thanks!

Hi @David Matthews You note your Classic project boards and backlog have display issues, and the Next-Gen backlog/board does not. Correct? * Have you trying copying the filter from the board configuration, and using it in Issue and Filters to see if you get the expected results? * Have you checked your Kanban boards to see…

Hi @Michelle Huang -- Welcome to the Atlassian Community! As you noted in the Move function, when converting the issue type of an Epic, you are prompted to move the child items first, perhaps to a new parent epic. If you do nothing at that point in Move, the link between the original epic and children will be removed.…

Hi @Bob Chase -- Welcome to the Atlassian Community! Would you please share what you have tried thus far: which gadgets and options? That will help the community to provide you feedback and ideas. Thanks, and best regards, Bill