Bill Sheboy Expert

Hi @Marek Bejda In the email handler, you can handle bulk emails in several ways: This option only affects bulk emails, typically those sent by an automated service, whose header has the Precedence field set to "bulk" or the Auto-Submitted field set to "no". You can handle bulk emails several ways: Ignore the email and do…

Hi @Sateesh Chandra Would you please post an image of your rule? That will help the community provide input. Thanks! Given you are creating multiple issues, I expect what you are seeing is that when the first condition is met, the rule does the "yes" condition and continues, otherwise it exits. What you may want instead is…

Hi @unnikrishnan If you would rather not purchase an add-on, you could: * Add a custom-field to track working days * Add an automation rule to compute this, perhaps based upon a scheduler or status change * Add the field to your cards, or color-code them using a filter on the field Please look at this documentation on…

Hi @Silvia Fattori For more details, here is an example to set the Due Date for a specific Epic... * Trigger: Due Date is changed * Condition: related issue, check this issue has an Epic * Branch: on the Epic (Parent) of this issue* Condition: if the story Due Date {{triggerIssue.dueDate}} is greater than the parent Epic…

Hi @Sherry Goyal I am trying to understand the example you posted on accumulating a field in an epic from its children. Where can I find documentation on {{fieldChange.to}} and {{fieldChange.from}} as I do not see those on the Atlassian smart value pages I have found with searches? Thanks! Best regards, Bill ==== ** Please…

Hi @alexis.panzer Please look over this community post, which describes how to use automation rules to send notifications only for the issue types that want: https://community.atlassian.com/t5/Jira-Software-questions/Set-notifications-depending-on-issue-type/qaq-p/1384281 Note there are two different solution options…

Hi @Jannes -- Welcome to the Atlassian Community! You can still do this with one rule using If/Else condition, and continue to add tests for each status change. That would be easier to maintain, such as reducing the risk of errors when you make a change to one of the rules. Best regards, Bill

Hi @Ashleigh Campbell Yes, and to what John says... When you move completed work issues from one board to another, those items would be re-opened and you lose visibility to the development teams completed list of work. If your teams are completing this work rapidly, consider instead having one development and release…

Hi @Deepanshu Natani You could use a custom field and the automation rules to count the links with: {{issue.issueLinks.size|0}} The rule could be triggered as you wish, but probably by a scheduler or link changes. Then use a filter to sort by the custom field. Best regards, Bill

Hi @Jakub Grossmann First, what do you mean by Jira Automation Legacy versus Jira Automation New? Regarding branching and conditions, branches only appear to work for one level. If you start with If/Else, you can put a Branch under that, followed by a condition inside. I have not found any Atlassian documentation with…

Hi @Silvia Fattori -- Welcome to the Atlassian Community! You probably can do that using the list and math functions. It may require the use of a temp variable (create variable or custom field) to retain the value. And, the techniques would be different if you are using sub-tasks versus the other issue types, as sub-tasks…

Hi @Mayank Agrawal -- Welcome to the Atlassian Community! To use the REST API, you do not need admin permissions; you only need a user account and then you can make the calls with a browser, or create an API token to do so programmatically. Please do a browser search for something like "Jira Cloud REST API Examples" to…

Hi @Yael Dvorin What did you have in mind as template text? There are a few ways (of different complexity, cumbersome, and cost levels) available: * Create a generic defect (bug) that you clone and edit, as needed * Use automation rules so when a defect is created, automagically update the summary (or whatever) to include…

Hi @Jared Surething There are several open suggestions to improve "your work", which you can review and vote for, if interested: * https://jira.atlassian.com/browse/JRACLOUD-73664 * https://jira.atlassian.com/browse/JRACLOUD-73964 * https://jira.atlassian.com/browse/JRACLOUD-74290 *…

Hi @zilvinas.mickus Yes, you can probably do that... Using the text functions for smart values, you could split out the user name using that @ symbol as your indicator: https://support.atlassian.com/jira-software-cloud/docs/smart-values-text-fields/ And then update the custom field to include the person. Here is some…

Hi @[deleted] What do you mean by "sum up"? If it is some field in the children of the epic/parent, you can find scripting add-ons to enhance JQL for that. Please ensure that any tools you find can also provide the Jira data to Confluence (and not just to Jira). If you want to have more control over what is adding, and how…

Hi @Erick Johanson It does not appear there is anything built-in to do this. I checked the automation rules (in case you have that add-on) and the REST API and neither has functions yet to archive a version. There appear to be marketplace add-ons that could help:…

Hi @Henry Yei I believe that you are correct that the issue must be referenced in the branch name. Please see these two documentation pages for details: https://support.atlassian.com/jira-software-cloud/docs/automation-triggers/ https://support.atlassian.com/jira-software-cloud/docs/configure-development-tools/ Best…

Hi @Rodolfo So Is this posting/question a duplicate of your other one: https://community.atlassian.com/t5/Jira-Software-discussions/How-to-get-Release-Date-and-Clear-due-date-if-the-Fix-version-is/td-p/1475037#U1519246 Best regards, Bill

Hi @Rodolfo So Did you see this similar community posting and answer on this topic: How to use ScriptRunner to update Issue Due Date based on fixVersion release Date https://community.atlassian.com/t5/Jira-questions/How-to-use-ScriptRunner-to-update-Issue-Due-Date-based-on/qaq-p/1212254 Best regards, Bill

Hi @cj -- Welcome to the Atlassian Community! Did you figure this out yet? If not... The markdown is impacted by the field editors and the view chose, old or new versions. Please check with your site admin if the field editors have been altered. And here is the documentation on what markdown works for the old and new…

Hi @Ratih Ebtania What do you mean by pause the timer? Are you using an add-on product in your time-keeping/logging functions? If so, you may want to contact that product's vendor for support. If this is a built-in feature of Jira cloud, please provide more details of the issue so the community can offer ideas to help.…

Hi @Jay Joshi -- Welcome to the Atlassian Community! Most of the built-in dashboard gadgets cannot display custom fields or perform any math operations. So you may want to review what problem you are trying to solve and then do a browser search (and search this community forum) to see if you can get closer to a solution.…

Hi @Jessica Golden My understanding of this for Jira (versus Jira Service Desk) is that when a mail handler consumes the message, you had the option to set it up to create a new user or to use a default user( documentation link) . When a create user is disabled, the sender's email address is put in the text at the end of…

Hi @swagner There isn't anything built-in that will do that... You could build your own indicator using a custom field and the automation rule functions. Perhaps run the rule on a scheduled trigger (every X hours) and display the custom field on your cards on the board. Please look here are the documentation on automation…

Sorry, I missed it was a managed account. Looks like John got you the right answer. __Bill

Hi there, To mention from a comment, please try: [~accountid:{{issue.assignee.accountId}}] If you need to mention a specific person, you will need their id value, which you can get from performing a search or looking at their profile info. [~accountid:thePersonsIdNumber] Best regards, Bill

Hi @Kel Hill I believe the person can do so by: * Click on their avatar graphic * Select profile * Select manage your account * Select email * Update it and save changes Best regards, Bill

That logical order of precedence can get you...without the parens so it knows what we want. ;^)

Hi @Thomas Harrington -- Welcome to the Atlassian Community! I believe that progress bar for cards is based upon estimate only, so if you are not using those the values would be empty. And, there are open defects for the existing feature for Kanban boards: https://jira.atlassian.com/browse/JSWCLOUD-18978…