Bill Sheboy Expert

Thanks, John. Are you using the new issue views, or the original? I just checked both and I still see labels. You next step could be to use the Admin Helper to find your field. Looks like you are site admin so you should be able to try that. Here is the how-to:…

Hi @john_trasler Where are you not seeing Labels for Classic projects? You may add them to the cards displayed in the Backlog and Board using the board settings. Best regards, Bill

HI @John -- Welcome to the Atlassian Community! There is nothing out of the box in Jira Cloud which will make a stacked-column chart like that. Please look here for what is available pre-installed: https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/ You can find many other gadget options in…

Hi @John McKiernan In addition to the new automation template library, what do you think of having a smart value and function glossary on one page with expandable sections, similar to what is available for the REST API? There could be separate pages for Jira Cloud versus Jira Service Desk (or one indicating which product…

Hi @Mathew George -- Welcome to the Atlassian Community! Would you please clarify what you are asking? If you mean, "what would be some uses or use cases for automation", please look here at the template library for some examples. https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453 Best…

Hi @Anthony Grant How many people do you need with access at once? The free Jira Cloud license supports up to 10 users. Have you considered providing access to only your active customers, and then rotate them out once delivery is completed, making room for new customers? Best regards, Bill

Hi @Jamshaid One more automation source for you is the new automation template library, which demonstrates many common use cases: https://www.atlassian.com/software/jira/automation-template-library#/label/all/1453 Best regards, Bill

Hi @Ian Bamforth There is a suggestion to add votes as a trigger, which you may review and vote for here: https://jira.atlassian.com/browse/JRACLOUD-74498 Best regards, Bill

The first link that I provided is for the Classic project's report https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-cumulative-flow-diagram/

Hi @jhpark Have you checked your API token to confirm it is still valid, as per the documentation for this call: https://developer.atlassian.com/cloud/admin/organization/rest/api-group-orgs/#api-orgs-get If that is okay, I suggest asking your site admin to contact support for assistance:…

Hi @aman You seem to be asking about plotting cumulative values of status over time? Is that correct? If so, there is no built-in dashboard gadget for that, but there is a built in report: the cumulative flow diagram. Please see this documentation for more details:…

Hi @pmeghrajani -- Welcome to the Atlassian Community! The query you noted works after the current sprint has started. If it has not yet started, please try: project = myProjectName AND sprint IN futureSprints() AND sprint IN closedSprints() The sprint field is a list, so it will contain all of the sprints which an issue…

Hi @Andrew Distan -- Welcome to the Atlassian Community! Thanks for all of the details. You seem to understand this scenario well, so my recommendation is: * Diagram out the cases (scenarios with different sub-tasks inputs) and the decision points * Pick the most restrictive one first; that is your probably first path/rule…

Thanks for the rule image! First thing, I find that rule's component order confusing. I know the processing is asynchronous but that create should be earlier than the check on created issues, right? Next, if a condition with JQL match is not working, consider instead using an advanced field condition, and search the…

Hi! This is a workflow issue, impacted by how your team normally works with defects... * Some teams definition of done says a work item is not "done, done, done" until it is tested and in prod, so there are no defects; just one parent work item in Jira. * Some teams create separate defects (either independent or as…

Hey Ryan, What is the likelihood that a summary would contain the text "TimeStamp" and no actual value for timestamp? If that is unlikely just look for "TimeStamp" and ignore the actual value. You can always strip it out of the summary later (using split) and evaluate it with a condition in the rule. __Bill

Hi @Hender Ruiz The boards and reports seem correct, as your team (dev) is doing part of the work, calling it "done", and then re-opening the work for the other team (QA). So the clock resets. There are a few approaches to solve this as the teams have decided to split completing work into two stages, both are needed to…

Hi @Georges DURAND For the hardcoded/pre-defined list, look at @Daniel Eads idea of using a custom field to hold the recipient list(s). Now comes the hard part: there is no built-in automation action to remove an item from a list...yet. However this is still possible; I recently did this to remove one component from a…

Thanks, @Zigi Fibert That helps clarify quite a bit! Okay, your team is using continuous flow practices (Kanban) rather than iterations with sprints (Scrum). Often teams using Kanban measure in terms of Cycle Time and Throughput (the equivalent of Velocity for Scrum) to help improve and to forecast. So, how do you get that…

Thanks for that information, Albert. I am still trying to understand what problem you are solving by ordering the subtasks within a swimlane. Is it for work ordering? If so, might a better way to solve this be not to start later work until the earlier work is completed? By the way, what method are you using for swimlanes?…

Hi @John McKiernan Thanks for this information; this is great! I added a suggestion to make the rules in the playground exportable, helping people grab a template rule so they can adjust it to get going faster. What do you think of making these new template library rules exportable (or portable to customer's site…

Thanks for explaining, @Zigi Fibert Unless you have a lot of churn in the people who are on the team or in the lengths of the sprints, why not just use sprint velocity, convert to "months" and adjust it for capacity? (Ignoring old data and months with many holidays.) For example, if your team's sprints are 2 weeks long,…

Hey guys, one work-around for server not having Create Variable for working space is to use a custom field. The downside is that after each change, you would need to perform a re-fetch...making the rule much slower. To add onto John's idea, if you pause to consider which fields *could* be empty, that may help you reduce…

Hi @sebastien_gervais Did you figure this out yet? If not, here is a rule that will do what you ask for NextGen: * Trigger: scheduled daily, with JQL such as statusCategory = "In Progress" * Condition: advanced compare of* First value: {{issue.statuscategorychanged.toDate}} * Condition: Less than * Second…

Hi @Zigi Fibert What problem are you trying to solve? What you are describing is not the velocity of the team; the velocity would be the amount of work the team finished during a sprint, not one person on the team. There are existing reports built into Jira to measure velocity over time. Best regards, Bill

Hi @[deleted] I do not recall any scripting add-ons which have MAX() and GROUP BY for parsing things like updated date/times. There is a suggestion to add last-updated to the project list, which you may view and vote for here: https://jira.atlassian.com/browse/JRACLOUD-38622 There might be a marketplace add-on to perform…

HI @[deleted] The short answer is "no", not with out of the box Jira. The response to this suggestion from 2006 seems to indicate no plans to improve export to Word: https://jira.atlassian.com/browse/JRACLOUD-10156 There might be a marketplace add-on for this, and I would suggest another approach: * Export to a spreadsheet…

Hi @Albert Puigbó Would you please clarify what problem you are trying to solve? Sub-tasks are typically pieces of work to finish the parent item (task or story). Ordering them without the context of the parent doesn't necessarily make sense if the parent tasks are independent work requests. For example, let's say we have…

Hi @Ramya Yarru The approach you describe will certainly impact Jira workflow and reporting, because issues would be repeatedly started, completed, restarted, etc. As you note the team(s) are using scrum, have you considered instead: * Have one scrum board for the team (people doing development and QA to deliver value) *…

Hi @Ayelet Ben-Tzur There is no in-line if/else structure that you can use within the action Send Email, so the conditions John notes will help. In addition, you could also use conditions with create variable to build up the message first, and then put them into the email message. CORRECTION: Sorry, as I just noticed you…