Bill Sheboy Expert

Hi @Bhaskar I looked in the tickets for the new issue view work, and I did not find your exact scenario. You may want to take a look to see if I missed something: https://jira.atlassian.com/browse/JRACLOUD-70555 If this is a new symptom, I recommend that you submit a defect to Atlassian to see how they can help. After you…

Hi @Diana Navarro -- Welcome to the Atlassian Community! Please note on your chart image that the remaining work was zero when the sprint started. As a result, the trend line does not display. Unfortunately, Jira does not compensate for changes to scope on that chart, or adding the work shortly after the sprint starts,…

Hi @Igor Ordoñez Unfortunately, it appears that configuring working days (and hours) is only a feature of Advanced Roadmaps, in Jira Premium and Enterprise: https://confluence.atlassian.com/advancedroadmapscloud/configuring-working-hours-and-days-998651380.html Best regards, Bill

Hi @Seán Curran In addition to what @Ravi Sagar _Sparxsys_ suggests, please consider posting an image of your entire rule and a copy of the audit log from a rule run. That may provide some context to indicate what is happening. Best regards, Bill

Gotcha...No doubt there's a PMI certificate holder who may respond with a template. ;^) I expect that if you do a browser search you will find a few examples on the interwebs. Good luck with the project!

Hi @Christian Menghi -- Welcome to the Atlassian Community! Have you seen this documentation on such a migration: https://confluence.atlassian.com/cloud/migrate-from-jira-server-to-jira-cloud-972349848.html Best regards, Bill

Steven, thanks for that information. John is correct that you are suggesting a new feature that would replace the pre-fix internals of the field editor. The Re-fetch automation action would not help in that use case. As an alternative, please consider checking the marketplace to see if there is an add-on for purchase which…

Hi @Kyle Quevillon Yes, you may dynamically build JQL within an automation rule, and it will not validate because the values in the smart values are unknown at the time of rule writing. Would you please provide an image of your entire rule and JQL for the lookupIssues action? That may give the community more information to…

Hi @Steven Happee -- Welcome to the Atlassian Community! To be clear, are you saying the rule is not firing in the different paths, or that the rule is firing and overwriting an existing Description because one is not found yet? If it is the second case, that is a race-track condition which can happen in rules where the…

Hi @Vishal Biyani The Status Category Change Date is set when an issue moves between the status category values of To Do, In Progress, and Done. Each status in your workflow is categorized as one of those, and so Status Category can help summarize the workflow. Please note that Status Category Change Date is a text field,…

Hi @lisa I am glad to hear you fixed it. What turned out to be the problem and your fix?

Hi @[deleted] When I saw your question, I wondered this also for our cloud instance. After looking around I could find no way to do this with admin functions, the REST API, or marketplace add-ons. Maybe a vendor will speak up if they have a tool for purchase. Until then... For your server instance, there might be a…

Hi @Shailja Ginoria I cannot tell from your question which of the possible add-ons you have; there are several with that name, "time in status". You may want to look at the marketplace list, find your add-on, and look for their documentation on their support page.…

Hi @marknilsson -- Welcome to the Atlassian Community! If you haven't found a solution yet, you may want to search (or repost) this question in the developer community area: https://community.developer.atlassian.com/ Best regards, Bill

Hi @Stephen Diesel -- Welcome to the Atlassian Community! Quick disclaimer that I am not using this add-on... Looking at their documentation for removing the link to the feature flag, you should be seeing that custom property to remove. I suggest contacting the vendor's support for this issue:…

Hi! If you are on a paid instance, your site admin can submit the issue here: https://support.atlassian.com/contact/#/

Hi @Daniela Gomes dos Santos -- Welcome to the Atlassian Community! That error may occur when editing an active workflow. Please see this post and documentation for steps to address the issue by copying the workflow, switching to the copy, editing the original, and then switching back.…

Hi @Rob Nope, not with JQL for business days. This was asked for in the past and marked as "Won't Do": https://jira.atlassian.com/browse/JRACLOUD-21928 But within the rule you can do this by adding a condition to check for greater than 3 business days, such as {{now.diff(issue.updated).businessDays}} If the days in the…

Hi @Taranjeet Singh I almost suggested using updated and then considered that other changes could have occurred and the issue remain in the same status. I guess the approach depends upon the specifics of what Rob wants to test to indicate "not changing in last 3 days". Thanks!

Hi @Rob You may want to use a scheduled trigger with JQL, running your rule every day, or more often. Your JQL could be based upon the status not changed for 3 days. For example project = myProject AND status = "Waiting on customer" AND NOT status CHANGED AFTER -3d Then use an action to add the comment. To learn more about…

Hi @lisa Please note the message at the bottom of the general settings page: "We can't show the projects on this board, because the board's filter doesn't specify any..." * Has the project been archived or renamed recently? * Does the board work for this project? Thanks, Bill

Hi @Jaeson Hillary For whatever is left, I meant the project list. However... I suggest trying the link Daniel provided as that includes the full project list and a field with the last issue update date. Sorting by that date will answer your question. If it does so, please mark his suggestion as the answer to help others…

Thanks for that information. Of note, please try to stay on one thread in these responses. That will help others searching for answers in the future. To solve what you ask without purchasing any add-ons, you could add a two-dimensional filter gadget (under the Jira chart macros), using your filter for…

Hi @Ashish To back up a bit, what problem are you trying to solve by "My aim is to update the custom field with the latest relase version irrespective of it being linked or not "? You can always see the last released version on the releases page. Doing what you ask is not possible as you have tried in the rule. If the…

Hi, community! What do people think of having a list of possible error messages (and likely causes) that may occur during creation, management, and running of rules? A fault diagnostic tree may be overkill, but a list of errors/causes would easily improve people's ability to solve their own challenges. As this is a modern…

Hi @Ashish Would you please post an image of your rule and the audit log, and describe what you believe is not working? Thanks, and best regards, Bill

Gotcha; then you are going to need a marketplace add-on to help with that, such as ScriptRunner. If you search in the community for example queries with ScriptRunner, or check their documentation examples, that may help you decide. As a free work-around to try (if you do not have too many issues in your project), you may…

Hi @Vishal Biyani Based upon the explanation in this documentation, completion is computed/rolled up for the issues in the plan and is not in one field. There also appear to be some settings impacting the behavior. https://confluence.atlassian.com/advancedroadmapscloud/completed-issues-1026042893.html You could probably…

Hi @Juan Du Toit You may want to review this documentation for guidance: https://confluence.atlassian.com/advancedroadmapscloud/auto-scheduling-issues-998651231.html Auto-schedule uses the settings you select for the entire plan, such as which things to override (sprints, releases, teams, etc.), regardless of the view…

Hi @Namrata Pawar What testing add-on tool are you using from the marketplace? Knowing that may help the community offer you more focused suggestions. Thanks, and best regards, Bill