Bill Sheboy Expert

Hi @Dominik "Dodo" Dopplinger -- Welcome to the Atlassian Community! This may be caused by the open defect related to Status and the WAS operator for JQL...Until that is resolved, you could try a couple of work-arounds: * Call the REST API to get the exact ID values of your statuses, and substitute those into the query for…

Hi @Sigrid Schoepel Things to try depend upon a couple of things: * How is your team using epics and tasks? * Are you using a Classic or Next-Gen project? Regarding (1): Teams often use epics to manage a large, valuable chunk of work, typically composed of tasks (or user stories). Your team seems not to be making that…

Hi @Josée Lavoie -- Welcome to the Atlassian Community! It appears this feature was suggested in 2011 and marked as "closed; won't fix" in 2019: https://jira.atlassian.com/browse/JRASERVER-23541 There is another open suggestion to add folder grouping for favorites: https://jira.atlassian.com/browse/JRASERVER-25386 Best…

Yup, sometimes the browser search works and sometimes not. I often just look directly in the public backlog, adjusting the project as needed:…

Hi @Andrew There is also an Atlassian Developer Community forum where you may want to post this question and search for answers: https://community.developer.atlassian.com/ Best regards, Bill

Hi @Steve Maiorano I cannot tell which version of Jira you are using: Cloud or Server or Datacenter; free, standard, or premier license. If you want an actual hierarchy relationship of issue types, Initatives are supported in the Premier Cloud version. I think of Themes more as an attribute, cross-cutting Initiatives,…

Hi @Landin I wonder if the smart value you are using in the condition on the custom field is correct. A couple of things to try to confirm this: * Add some actions to write the values to the audit log. That will help see the values being tested. * Find an example issue with the field filled (or not) as you expect, and then…

Hi @Matthew Knatz -- Welcome to the Atlassian Community! I found this existing defect report that seems to match what you describe. Please take a look to confirm, and if so mark that it also impacts your team. https://jira.atlassian.com/browse/JRASERVER-65142 If this doesn't match, I suggest asking your instance admin to…

No worries, and the drop-down fields are "list" fields once you get inside a rule. At this point, I recommend you submit a support ticket to Atlassian as they may see something behind the scenes that is causing this. Here is the link to do that: https://support.atlassian.com/contact/#/ Once you learn more from support,…

Hi @Craig Rennie -- Welcome to the Atlassian Community! First thing: a board is a view of issues in a project, based upon a filter. This feature enables different perspectives on the issues. If an issue shows in both, that is because it is the same issue, not a copy. So when you "removed" the item, it was gone. I…

Thanks for clarifying! When I tried from a Classic project, Issues view I saw the same behavior with Chrome: works if I select the search field first and adds an image if I had the description field selected. __Bill

Hi @Sundaresen Rungasamy If I am understanding you correctly, that is the expected, designed behavior. When a sprint completes and there are remaining issues, you may choose to send them to a future sprint or to the backlog. There is no option to "ignore" or "remove" issues which did not complete. That decision is a choice…

Gotcha! You are seeing this on the Issues view for a Next-Gen project, correct? I tried this with a Chrome browser, so perhaps try with another browser to see if you can pin down what is happening. And/or log out, clear your browser cache, and try again. If it is still happening, you could submit a ticket to support as you…

For a list field, I have not noticed those having problems with IS EMPTY tests. If you are, you can try the list functions. For example for fixVersion checking to zero for {{issue.fixVersion.size}} Debugging automation rules can be tricky; please consider adding actions to log to the audit log. That can show you values as…

Hi @Max -- Welcome to the Atlassian Community! I was able to reproduce what you observe by selecting the description field (e.g. AVEDEV-5 in your image) before the paste. What you want to do is select the search box first and then paste the value from Excel. Best regards, Bill

Gotcha... What type of field are you testing for IS EMPTY? As a work-around for text fields, we are checking length for zero. For example for Description: {{issue.description.length()}}

Hi @Erin Blomert Would you please provide an image of an example rule you see failing? That may provide some context for the community to help you. Thanks! We noted an open defect related to the behavior of JQL and IS EMPTY, so I wonder if the work on that issue is cause problems. (For that defect, a field which had a…

Hi @Chris Fortmueller I believe you are trying to check conditions of the trigger issue after you have updated it. For the automation rules, the fields still contain the state at the time the rule triggered. To check those edit values, please add a Re-fetch action after the edits and before the test conditions. That will…

Hi @Hunter1428 Sorry, I just noted you are on server and not cloud. There are some cloud features that would have helped, but I believe you can still do this... For your version I suspect you may need to turn this problem inside out and use two rules: First rule: * Trigger: issue updated (with whatever conditions you need)…

To add links with types using JSON, please look at his documentation: https://support.atlassian.com/jira-software-cloud/docs/advanced-field-editing-json/ But if you are instead trying to "walk the tree" downward, updating issues in linked issues from the JSON, I do not believe that can work. A specific issue must in scope…

Thanks for that information, Karen. With server version you should also be able to select the swimlanes by Assignee. Here is some documentation on boards to help you do that: https://confluence.atlassian.com/jirasoftwareserver/configuring-a-board-938845252.html Best regards, Bill

Hi Filipe, Two more things to try: * Remove the project part of your query and see if it returns anything. That will rule out an issue with the status scope in (or not) for the project. * Remove the During part of your query and see if it returns anything. That will rule out if the time range doesn't have any issues in it.…

Hi @Nidal Bazzi -- Welcome the the Atlassian Community! To find if any text field has specific text, please try this by replacing myProject with your project's name and search text: project = myProject and text ~ "my specific text" Best regards, Bill

Dana, I am glad to hear you figured it out. :^) When I work on rule logic outside of Jira (like saving templates), I use a plain text editor to avoid those issues. Otherwise some editors may try to interpret the markup (e.g. HTML) when copy/pasting. __Bill

Hi @Karen Rogers -- Welcome to the Atlassian Community! What version of Jira are you using: Cloud or Server? And what type of project, Classic or Next-Gen? * If you are using Cloud and Classic, you may configure Board Settings > Swimlanes > by Assignee * If you are using Cloud and Next-Gen, you may select Group by >…

Hi @Andrew Makar I believe the answer is "no". The sprint field is a list type probably due to the scenario you note of carry-over issues. This provides a valuable resource to teams to consider how much carry-over work they have, and to pause to consider why it happened and ponder ways to improve. For example, improving…

Hi @Hunter1428 If I understand your question correctly, I believe you can do that with a branch using JQL, matching the key on the link from the triggering issue. Perhaps try that and if there are problems, post an image of your rule and audit log to see how the community can help. Thanks! Best regards, Bill

Hi @Dana Dahmani -- Welcome to the Atlassian Community! Would you please post an image of your rule? That will help the community provide you ideas. Thanks! Best regards, Bill

Ivan, what values do you want to assign and to which fields?

Hmmm... I tried moving from the active sprint to both the backlog and future sprints, which worked for me. The problem edge case is when you have parallel, active sprints. One work-around for the future-to-future scenario: when a sprint starts, mark all issues that were in scope at that time (comment, custom field, etc.)…