Bill Sheboy Expert

Hi @Bastien Delourmel For a cascading updates like this (parent to child to...) it may help to have multiple rules for each level. This will be easier to implement, debug, and maintain. For example for a cascade downward: * One rule detects field changes in an epic, tests issue type to confirm it is an epic, and then…

Okay, perhaps something like this: * trigger: some trigger you want, such as the Solution Change Type changing * action: edit Story Points to clear the field (or set to 0) * action: re-fetch * if/else condition...* condition: Solution Change Type field contains Software * action: edit Story Points relevant for Software to…

Nikki, I am not following what you are trying to do; would you please explain further? You are on view issue, and so you can see that issue's data and its parent chain in the bread crumbs. The Epic Link is also a field on that view. What is the filtering you are trying to do?

Hi @Leeland If I am understanding your question, you want to sum values when items from your multiple-select field are selected AND it appears that some of those values have different summing values. Is this correct? If so... Yes, you are correct: get() returns a value from a smart value list, and for your field it will…

Hi @Darlene Wright I believe you must be at least a site admin to deactivate a user. What are you seeing when you go to user management and try to remove site access for the user? Best regards, Bill

Hi @Nikki Leonard There is a suggestion in the backlog to make company-managed projects work the same as team-managed for the parent/epic link in the bread crumbs for new issue view. You may vote/watch it to see progress. Parent issue type icon and epic name not shown in the new issue view for company-managed project…

Hi @Daniela Lopez I suspect you have an incorrect smart value for your field. It might be {{issue.Multiple Assign}} or something else. Please try this how-to article to confirm the name of your smart value: https://support.atlassian.com/jira-software-cloud/docs/find-the-smart-value-for-a-field/ If no name strings work, you…

Hi @william_chiu 邱威霖 -- Welcome to the Atlassian Community! Your post seems to indicate you are using Jira Cloud, and yet the tool you note is only for Data Center: TestFlo Please consider contacting the vendor or checking their documentation to see if what you ask is…

Sorry that didn't work for you, Jimmy. At this point, I suggest having your site admin submit a ticket to support to see what they can find in the logs (...the ones we cannot see): https://support.atlassian.com/contact/#/ Then please post back here so the whole community can benefit. Thanks! Until you hear back from them,…

Thanks for explaining that, Ryan. I have seen this done at least two ways, each with pros/cons: * A team has a board (somewhere...) which covers all of their work. The filter could span one or more projects. Then the reports for that team's board reflect their capacity and throughput. * Even though people are on a "team",…

Hi @Jackie Scanlon -- Welcome to the Atlassian Community! I recommend: * creating a new question, * posting images of your rule and audit log, * describing what is not working as expected, and * adding a link to this thread. That will make your question more visible to get community help. Thanks! Best regards, Bill

Hi @Dheerendra Mishra Please try adding a status category check to your query: project = my_project AND duedate <= -2d AND statusCategory != Done ORDER BY duedate ASC Best regards, Bill

Thanks, Peter. That is good to know! __Bill

Rich, I am glad to learn that helped. Please consider marking this question as answered. That will help others in the community find solutions faster. Thanks! __Bill

Hi @Ryan A -- Welcome to the Atlassian Community! Would you please explain what you mean by "cross-project velocity"? Usually a team just has a velocity measure (or throughput), regardless of what valuable work they are doing. Understanding this may help the community to offer you suggestions. Thanks! Best regards, Bill

Hi @David Sanchez -- Welcome to the Atlassian Community! You cannot do that with out-of-the-box Jira JQL filters. There are WAS and CHANGED operators, but they do not work with the description field. The marketplace addons for JQL might support this, but I haven't tried your use case before. How often do you need to do…

Hi @Peter Wilczynski -- Welcome to the Atlassian Community! If you go to the right side of your name, you should see a ... menu with a Leave Team option. Best regards, Bill

Hi @Danielle Cantrell What are you observing when you not "can not load the content" for the attachment? Does the issue's history show anything changing for the attachment? If you see nothing obvious in the history, you may want to submit a defect to Atlassian Support to look at your logs. As site admin, you can do that…

Hi @Rich Nuzzi The comments field is a list of comments; you may use the iterator functions to do this: https://support.atlassian.com/jira-software-cloud/docs/smart-values-lists/#Smartvalueslists-Combinedfunctionexamples For example to show then as a bulleted list: Here are the comments: {{#issue.comments}} *…

Hi @Darryl Lee No, I didn't, and... It appears a few people got this to work from that linked post's information while others did not. The challenge I noted was when multiple fields change, you need to confirm which field you are summing from the changelog. Anyway...rather than triggering on field changes, it may be more…

For option 1, you could trigger the rule on sprint completed.

Hi @Colum McAndrew Is this for a company-managed project with a Kanban board? If so, you have a couple of options: * change the setting of "Hide completed issues older than" to your desired value * set your "Kanban board sub-filter" to something like resolutiondate is EMPTY OR resolutiondate > -30d With both of those,…

Thank you for clarifying, @Baptiste Clément You seem to be describing what Jira displays for a board, showing a filter of issues spanning multiple projects. The main difference is you want that as a table, not as a board view. Is that correct? If a board would work, you could create/save a filter to select your highest…

Hi @Petr Sigaev -- Welcome to the Atlassian Community! Adding to what @Ravi Sagar _Sparxsys_ suggests, here are a couple of other references to help: * https://support.atlassian.com/jira-software-cloud/docs/advanced-field-editing-json/ * And to find/confirm the names of your smart values, please see this how-to…

Hi @Mikhail Singaevsky -- Welcome to the Atlassian Community! For Jira Cloud automation, lookup issues only supports a limited number of fields, and comments are not included. There is a suggestion to add more fields, and it is in the "future consideration" status: JRACLOUD-75018 One complicated work-around for this would…

Hi @Sameer Bansal Yes, and...to what Jack notes: there is nothing built-in to do this yet. As a work-around, you could use the built-in automation rule features to help in a few ways: * Use an automation rule which automatically updates your dashboard filter (using the REST API) when a sprint completes, shifting the filter…

Hi @derek chan -- Welcome to the Atlassian Community! What problem are you trying to solve to break down the sub-tasks further? Sub-tasks are often the pieces of work needed to deliver a user story, and if you break them down too far they may no longer map well to your Kanban steps/workflow and lead to a lot of overhead to…

Yes, and...IMHO they missed some good ones: * Andy Weir's new book, Project Hail Mary * Sylvain Neuvel's Sleeping Giants trilogy * Alastair Reynolds's Revenger trilogy * Neal Stephenson's Seveneves * Hugh Howey's Wool trilogy

Hi @binay_yadav It seems what you are describing aligns with creating a "sprint manager" project role, as described in this documentation article: https://support.atlassian.com/jira-cloud-administration/docs/use-manage-sprints-permission-for-advanced-cases/ Best regards, Bill

Hi @Celena Chang -- Welcome to the Atlassian Community! There is an open suggestion to support sending commands from automation to Slack here: https://codebarrel.atlassian.net/browse/AUT-1320 In that suggestion is a note about using the Slack API to send commands...As a work-around, have you considered calling a web…