Bill Sheboy Expert

HI @Bridget Martin -- Welcome to the Atlassian Community! You may do that with the changelog smart value: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/#Smartvaluesgeneral---changelog-- For example, performing a difference on the from/to values to use in the increment:…

Hi @Sau Kan -- Welcome to the Atlassian Community! Yes, and...to what Jack suggests: Perhaps pause to consider why the team is changing their workflow/statuses/transitions: what problem are they trying to solve? Raising visibility to that will help people understand the change and work collaboratively to also improve their…

Hi @Anita Kalmane Hopefully a symptom like you describe is a short-term challenge, improved by coaching and team retrospective conversations. With that in mind...if you are using a company-managed project you can do this with out-of-the-box features using Jira's interpretation of a control chart: *…

Hi @Dawid Adamczyk -- Welcome to the Atlassian Community! Would you please clarify your question a bit, and perhaps consider posting images or more details of your multiple rules and how you expect them to interact? Thanks! Are you noting that when using the send web request ACTION, it sends...and when using the incoming…

Hmmm... Have you tried that same list syntax with your custom field ID? (I substituted a comma for the semicolon to see if that helps.) {{#issue.customfield_10344}}{{emailAddress}}{{^last}}, {{/}}{{/}} And if that doesn't work, perhaps try writing one or more of these values to the audit log to see if it is returning what…

1) What is the issue type of ITSD-136, as I do not see you testing it with a condition in the rule? That error message, "Can't find issue to copy from", can occur when an issue cannot have sub-tasks, such as running the rule manually for a sub-task. I recommend adding a condition after the trigger to test the issue type.…

In their post, they seemed to indicate it was possible based on permissions; yet I didn't find which method/end point they used. Perhaps if you post a comment to that issue the author will state what they actually tried. Perhaps more useful...I did find another community post which says this is possible using the Atlassian…

Hi @Kathy Barton I just tried this: * manually with company-managed and team-managed projects and flagging worked; * tried it with my automation rules and those worked; and * checked the REST API, and the flagged and unflagged issues returned as expected. I see nothing on the Atlassian status page for this symptom, so…

Hi @Sai Avinash Duddupudi There is an open suggestion to add mention-capability to the REST API: https://jira.atlassian.com/browse/BCLOUD-20926 Kind regards, Bill

Hi @Sai Avinash Duddupudi To be honest, I have not done this type of formatting with the REST API...and... I recall another question about formatting text from REST API calls, and it noted using the Atlassian Document Format (ADF) to solve this: https://developer.atlassian.com/cloud/jira/platform/apis/document/structure/…

Hi @Tyler Burton If that is a multiple select, custom user field, you should see it in the drop down list for TO if the field is available for the project. If not... You should be able to type in the smart value in the TO field, it will appear below the field, and then you may select it to add it to the TO field. So,…

Okay, that is curious. Some reasons why the fields may not copy are: * Timing related: the parent fields changed just before the rule fired and so are not available yet for copying. That seems unlikely as you are manually trigging this rule. * The fields are not editable for a sub-task as they are not on the edit view. I…

Hi Ross, Sorry...my mistake: I thought I had used the REST API before to close/create sprints, and it appears to be possible only for server. Here is the suggestion to add to the methods for Cloud's REST API: https://jira.atlassian.com/browse/JSWCLOUD-18874 If you instead create your new sprint manually and then manually…

Hi @Boris Zozoulia Thanks for that work-around with entity properties! Now just got remember to keep those cleaned up when used as temps. :^) You will not be able to see the defect my company submitted, but here are the public backlog ones for it: https://codebarrel.atlassian.net/browse/AUT-2022…

Hi @Carla Olynyk Are you noting that you cannot see the fields on the view when a person edits the sub-task, or that something in the automation rule does not work as you expect, or something else? By the way, it can help to create your own question and link to related questions. That will ensure you get the most people in…

Hi @Douglas Oliveira You could use the built-in email handler features of Jira to create your issue. Please review this documentation for more information: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ And also, if once the issue is created you need the information from…

Hi @Ali Azzam For Jira Cloud, here is the documentation on the REST API method to run a JQL filter: https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/search-search And here is some introductory information about the REST API: https://developer.atlassian.com/cloud/jira/software/rest/intro/ Kind…

Hi @John McKiernan I just saw this question which also made me wonder: is there a location to subscribe for release notes for changes to automation for Jira? https://community.atlassian.com/t5/Automation-questions/How-can-I-sign-up-for-Jira-Automation-newsletter-amp-release/qaq-p/1806429 Thanks, and kind regards, Bill

Hi @Sirajudheen k There was an open incident reported on this yesterday by Atlassian, and there are still some apparent delays. Please watch here for updates: Outlook users not receiving emails from Jira products https://jira-software.status.atlassian.com/incidents/t2j8cg07yj15 And, for symptoms like this it is a good idea…

Hi @Aamina Reihana For a question like this, please consider posting images of the automation rule and audit log from an execution that did not work as expected. That may provide more context for the community to offer ideas. Thanks! Based on what you noted, please check your audit log to see if something in the conditions…

Hi, Ani! This would still be dynamic; the values from the field drive the new advanced branch mechanism which was recently added. So the branch would just have a few components. For now, I recommend starting with what Alex suggests based upon the field-value changed trigger. If you run into challenges with add/remove…

Hi @Ani Popova If you are selecting those evaluators from the Jira users, and you can get the accountId from the selections, then you may add them as watchers with an automation rule. The trick may be to split out the accountId values from the field, split it into a list, and then use advanced branching to iterate over…

Hi @Warde Wynter I agree...and...As you noted, teams trying to use the Scrum Framework probably cannot plan by only looking at story points forecasts...and they do not need to do so. Sprint planning can help as a team comes up with a goal, and comes up with a plan to meet that goal (i.e. the sprint backlog). The…

Hi, community! I sometimes find such "spirited conversations" about productivity missing an idea: what if your teams already define productivity in terms of outcomes/value to customers/problems solved over time? And as @Christine P. Dela Rosa notes, your organization/culture/leaders provide focus, give timely feedback,…

Hi Emily, Yes, and...to John's answer: custom fields are not yet supported by the Lookup Issues action. A more complicated work-around for this is to call the REST API to run your JQL from the automation rule, and then parse the response with text and list functions to get what you need. Kind regards, Bill

Thanks for those additional details, @Ency You are essentially describing custom-building your own email handler app which calls the REST API to create issues. For questions/idea on that, I recommend searching in the developer community forum: https://community.developer.atlassian.com/ And here are some documentation links…

Hi @Peter Arnold Please see the suggestion I noted in response to the original question: https://jira.atlassian.com/browse/JRACLOUD-70098 You could add more details to that one, such as pinning the fields, or create a new suggestion specifically for that idea. Kind regards, Bill

Hi, Nick. Thanks for your explanation and additional details! I like the simplicity of your idea to use labels/a custom field as the indicator for the quarterly/annual maintenance switch. The pros are simplicity and visibility (e.g. Q1, Q2, Q3, Annual), but the con is possible tampering with issue edits. That can be…

Awesome; I am glad to learn that helped. Please consider marking this question as answered. That will help others in the community with similar concerns find solutions faster. Thanks!

Hi, Christopher! Luckily you are using the Cloud version so those things are possible as you only want the Release Date. The fixVersion field is a list, and so the technique is to pull apart the release attributes into a created variable, and then use the list functions min() or max() to get the data you want. For example:…