Bill Sheboy Expert

Hi @David Nadri Your roadmap view is likely based on some field, such as Roadmap, to show Ideas in the columns. And you seem to be describing adding another value to the field for "Recently Launched". One possible reason the "Launched" items are disappearing from the view is that value is excluded by the view filter. And,…

No, and...there are several cases to consider, perhaps requiring additional rules with different triggers. It depends upon how accurately and when you want the parent epic's value updated. For example: * when the Story Points change... (your current case) * when a work item is created as a new child to a parent * when an…

I believe once the customer is created / exists, they may be added to the specific service desk project with another endpoint: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-post

Hi @P Vinod Kumar Adding to the suggestions from @Trudy P Claspill ... Please also describe which version of Jira you are using: Cloud, Server, or Data Center. The different versions have different automation features, and those impact how to solve summing a field from child to parent work items. Kind regards, Bill

Hi @Myles Boyd According to the docs, displayName and email are required, and fullName has been deprecated: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post Kind regards, Bill

Hi @Hala Alkassem -- Welcome to the Atlassian Community! Your rule is trying to use a JQL branch, but the JQL expression is invalid. To use the Pull Request Merged trigger for your scenario, please see this template rule in the rule list: When a pull request is merged → then move work item to done And if you only want that…

Hi @LUIS MIGUEL DAZA MENDOZA Short answer: that is not possible with built-in capabilities of JQL. The built-in Jira Query Language (JQL) does not have features to perform queries as you describe. That is, it cannot perform a JOIN to test parent / child work items. For frequent usage, this limitation is often solved with…

Hi @Pavankumar Machireddy -- Welcome to the Atlassian Community! Do you mean the section shown when viewing a work item, which shows any rules that executed, or any available manually triggered rules? If so, that cannot be hidden. There are several open suggestions to add that capability, and you may watch / vote for them…

Hi @Gilad Waldman The example you show splits the variable on commas, and then tries to perform a trim() on the implied / unnamed, list item {{.}} followed by the inline iteration match() function in order to filter the list. Although some functions can use {{.}} during long-format iteration, most cannot, as you are…

Hi @Mathieu Cossette Do you mean when a work item transitions status between the board columns (i.e., drag-and-drop left or right direction) or when something else changes? If it is the status, please try using an automation rule triggered on Work Item Transitioned:…

Thanks for that information, @Mare Johnson as it indicates your work items are not being marked with a resolution. I am glad to see the other suggestion helped you!

Greetings and just an FYI... The JPD-related suggestions and defects are not visible in the public backlog tool (i.e., JAC). Thus, this defect may move from the CONFCLOUD project to the JPD one, and all people outside of Atlassian will lose visibility to it. I have directly observed this for other suggestions / defects.…

You describe creating these pages on a scheduled...but do not state if the Sprints exist yet: * If there is a sprint-related event, I recommend using that for the trigger rather than using a scheduled trigger rule. * That will ensure the correct Sprint Name is used and that the page are created in the correct order. Have…

Hi @Ste404 Please try using the jsonStringToObject() function. For example: {{jsonStringToObject(raw).StarterName}} Kind regards, Bill

Hi markus.neuwald@canon.at Some fields may only be set from rules using the custom field ID rather than the smart value name. Have you tried using customfield_11441 in the JSON expression? Kind regards, Bill

Hi @nagendra I appears you are already using a marketplace app to add checklists as there is no built-in feature for checklists with templates. Please ask your admin which app you are using and then check their documentation to learn how to use their checklists with automation rules. Kind regards, Bill

Yes, that is likely the problem if your rule scope (in the details at the top) is single-project: Single-project scope rules can create (or clone) work items into other projects, but they cannot see them in any other way. The rule will need to change to multiple-project or global scope, depending upon what is needed for…

Greetings, community managers! Please move this vendor, marketing content to the App Central group: https://community.atlassian.com/forums/App-Central/gh-p/app-central Thanks, and kind regards, Bill

Please try first capturing the entire payload with the Create Variable action, perhaps naming the variable varJson. Then write that to the audit log prior to use in the Send Web Request action as {{varJson}} This will mitigate potential racetrack timing I noted, and allow review of the dynamically built JSON expression in…

Agreed, and... There are several challenges noted in the original announcement thread for this feature. Specifically, there are now inconsistencies in how the public REST API endpoints for comments might handle reply-to-comments. Thus, I would not expect "drafts" to be added anytime soon.

Working through your questions... How do I get to the backlog view? If you have the Backlog feature enabled, "backlog" will appear as one of the selectable tabs, just like Summary, Timeline, Board... And...because when you disabled the Backlog feature the work item appeared on the board, that means it was never added to…

Awesome; I am glad to learn that helped! Here is a reference to the JSM form-related smart values: https://support.atlassian.com/jira-service-management-cloud/docs/access-smart-values-for-forms-and-form-fields/#Choice-fields And, please consider marking this question as "answered" to help others with a similar need find…

Thanks for that information, @Stephen Johnston Let's try a couple of things... In your rule, before the lookup action, use the Log action to write that dynamic JQL expression directly to the log. That will help confirm what it contains when the rule runs. With that JQL in hand, and using your example work item from the…

Hi @Mare Johnson The JQL functions you are using are all relative to the current date, and so your reporting will change every day. Thus, you could check for work items resolved after the start of today and which were created before that timeframe: filter = XXXXXX AND resolved >= startOfDay() AND created < startOfDay() If…

Hi @Christos Basdekis The reply to comments feature does not have drafts, and here is a suggestion to add that capability. You may watch / vote for it to see any progress: https://jira.atlassian.com/browse/JRACLOUD-94124 Kind regards, Bill

Hi @Gilad Waldman Please try using the function jsonStringToObject() to convert the plain text to JSON which can access the elements with dot-notation: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#jsonStringToObject-- Kind regards, Bill

Hi @Wendy Quon -- Welcome to the Atlassian Community! First, the built in automation Edit, Create, and Clone Work Item actions cannot take ADF in the JSON expression at this time. The only way I know how to do this with a rule is with Send Web Request to call the update endpoint directly. Next, to reduce the chance of…

Hi @DOUGLAS THOMPSON -- Welcome to the Atlassian Community! I believe the select-option fields use .label to get the value. If that does not help, please post the following for more context to help the community offer better suggestions: * an image of your complete rule, in one single image for continuity * an image of the…

Hi @Mykenna Cepek Yes, and...I recommend watching anything in JAC with an advanced component tag, including the "closed" ones to watch for "cannot repro" and any regression defects. project = "Automation for Cloud" AND component = "Advanced Component" ORDER BY Key ASC And...perhaps also consider not using the…

Hi @Stephen Johnston Yes, and...to the suggestions from @Mikael Sandberg I sometimes find that related work items condition with links and JQL produces inconsistent results when checking for the absence of work items. My hypothesis is we do not how the rule implements those two checks together for linking and the JQL, thus…