Bill Sheboy Expert

Thanks, Amelia! A few causes of that error are: * when the fields are not available for the issue type being edited, or * when the fields are not available on the issue edit view/page, or * when the user the rule runs under does not have access to the issue Have you checked those things yet? Also, is this a single…

Hi @Bilal Khan -- Welcome to the Atlassian Community! For a question like this, please consider posting images of your rule and the audit log. That will provide context for the community to offer suggestions. Thanks! Until then, what is the trigger type for the rule? Only rules with a Manual trigger show up in the list…

Hi @Rita Amaral -- Welcome to the Atlassian Community! Are you using a company-managed or team-managed project? You may find this information at the bottom of the left-side panel from the project. At this time, I believe that Split Issue is only available for company-managed projects as a right-click from the backlog view.…

Hi @Amelia Giuliani Would you please post an image of your audit log, showing a rule execution with the error details? Thanks! Kind regards, Bill

Hi @Malvina Garnier Yes, and...to what Jack describes: One alternative to using the branch on recently created issue is to instead set the epic link to most recently created issue's key directly: {{createdIssue.key}} Kind regards, Bill

Hi @Sven Reiser Short answer: I do not believe what you describe is possible. Longer answer: First thing, what problem are you trying to solve with your automation rule? Knowing that may help the community to offer suggestions. The manual trigger is intended to process a single selected issue, and the behavior you note of…

Hi @JD Lobue Here is an example rule in the template library which does that: https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357133 Kind regards, Bill

I am not aware of anything in out-of-the-box saved JQL filters which can show different color text, or which has a "Last Comment" feature. Those may have been from a marketplace addon app. It is possible with an automation rule to save the date/time a last comment was added in a custom field, and then to allow queries for…

Let's confirm how you use issues In Jira as that will confirm we are talking about the same thing. In Jira, you can relate issues with a hierarchy and/or linked issues: Hierarchy of issues * Epics* Stories* Subtasks Linked issues * Any issue (Epic, Story, Task, Subtask, Bug), linked to another issue Which of these matches…

That seems like you were showing the filter results information in another tool for that RSS feed, rather than in Jira. Is that correct? If so, please work with your site admin to investigate such options with your current instance of Jira.

For epics and stories/tasks/bugs, the relationships are easier: * when going from epic to children, use the built-in branch option * when going from children to epic, use a JQL branch with "epic link" = {{triggerIssue.epic link}} My understanding was you were evaluating any links, and not just epic/children. Was I…

Thanks for that image, which I found a bit curious. You appear to be using Jira Cloud, Standard license, with several team-managed projects. Correct? If so, I have the same configuration (although only a few team-managed projects) and I do not see what you see. * In our team-managed projects, the drop-down list for the…

Thanks for those images. Okay... * TESTRICH-33 transitioned to Done, and * it is linked to TESTRICH-30...so that one was processed in the branch, and * TESTRICH-30 did not meet a condition What is the current status of TESTRICH-30? * If it is not Done, the first condition was not matched * If it is Done, it is the second…

Hi, Rich. Just to confirm, would you please post images of your current rule and an audit log details from an attempted execution? That may reveal something I am not seeing from trying to help, one rule component at a time. Thanks!

Hi @C-Robert.Gill -- Welcome to the Atlassian Community! What do you mean by "red text": text in the Jira issue's description, the color bar on cards seen on a board, flagged issues, something else? With automation for Jira, you could set up a scheduled rule which checks for that condition (i.e. no comments), and then does…

Hi @Nitesh kumar -- Welcome to the Atlassian Community! As the job failure is sending an email, you could also send it (or forward it) to a Jira email handler to create the Jira issues. Please look here for more information and work with your site admin to configure…

Hi @krishna patamsetti -- Welcome to the Atlassian Community! I believe this one still works to get all sprints for a specific project: myCompanyJiraUrl/rest/greenhopper/latest/integration/teamcalendars/sprint/list?jql=project=myProjectKey And this one returns the sprint report for a specific board and sprint:…

Hi @moran.stahi -- Welcome to the Atlassian Community! You cannot do that with out-of-the-box JQL, as it is not a SQL. Your options to solve this dependent upon your frequency of need and cost/effort restrictions: * need one time* export the relevant issues to a spreadsheet and perform the join there * need often, cost is…

Hi @Tomáš -- Welcome to the Atlassian Community! First thing, I am using the Cloud version, not Server. Searching in the help I found: At the right side of the view, there is a download/save as image button to do that, as described in this…

Hi @cuong_nt1 When the ticket A is created in the JSD project, how is it associated to the created ticket B in the JSW project? By an issue link? If so, you could use a global/multi-project rule and JQL in the rule to find the relevant issues to link. Note this cannot be done in a single-project scoped rule. If you are not…

Hi @Melissa Pather Yes, and...to the question from @Ravi Sagar _Sparxsys_ The rule details image you provided shows a rule defined at a global level, and selecting only one project. If this is for just one project, why not define it in that project only? I wonder if the scoping could be causing a trigger issue. Kind…

Hi @Vincent That should be possible with an automation for Jira rule. Would you please post images of your automation rule and the audit log showing details of an execution which does not work as you expect? That may help explain what is happening. Thanks! Kind regards, Bill

Hi @sworcester I haven't tried this in a while, and I recall that you add a separate column in the import CSV for each one you want. That is, multiple Watcher columns. For an example, please look at how Components are imported in this help…

Hi @[deleted] Yes, and...to what @Mathieu Truchot suggests: For a question like this please post images of your complete automation rule and audit log showing the execution details. That will provide context for the community offer suggestions. Thanks! Kind regards, Bill

Hi @Yatish Madhav Do you mean entity properties or custom fields were added? Either one should have smart values which allow accessing them within an automation rule. To learn the available smart values for a particular issue, please take a look at this how-to article which uses an example issue to learn the smart values:…

Hi @Willem Prins Without seeing your complete rule and the response structure, my recommendation is to use the text and list handing functions, conditional list filtering, and to progressively write pieces of the response to the audit log. That may uncover if this is a problem identifying the structure in the response or…

Hi @tal-yechye Are you trying this with the Google Sheets or Excel addins? I have not tried this, and I wonder if you could just use the IN operator with your lookup references, such as: fixVersion IN ( '"&$Z$1&"', '"&$Z$2&"' ) Kind regards, Bill

Hi @FK Yes, and to the thoughts provided...There are other limits for project-scope rules to consider if you use a lot of automation, or have a misbehaving/broken rule. Please look here for those specifics: https://support.atlassian.com/cloud-automation/docs/automation-service-limits/ Even when you do not regularly use…

Hi @Boo Rivera -- Welcome to the Atlassian Community! To be honest, I haven't used Slack in a while and cannot test this work-around... There is a known issue where the emails sent from automation for Jira do not support the wiki markup, and the suggested work-around is to use html conversion: *…

Hi @Krista Dyer Team-managed projects only have one board, and so if you are running your rule as a project-scope rule there should only be one field available. Is this a global/multi-project or project-scope rule? Also, would you please describe what you are trying to do with your rule and post of image of the rule? That…