Bill Sheboy Expert

Hi @Andrew Satterwhite If these are your owned filters, you could use the REST API to get the list as JSON. One of the fields is the JQL of the filter. In a browser please try myJiraUrl/rest/api/2/filter/my Here is the documentation on that method:…

Hi @José Ignacio Nieva -- Welcome to the Atlassian Community! What do you observe happening when this rule runs? Would you please post images of the audit log details and of your advanced branch details (For each" Smart Value {{branchName}}? That may provide some context for what is happening. Thanks! Kind regards, Bill

Rich, if none of those worked it appears there is something up with the issue linking, epic to children, in your instance. I recommend working with your site admin to submit a ticket to Atlassian Support to see what they suggest as next steps: https://support.atlassian.com/contact/#/

Hi @Mariano Once the automation rule triggers, you may check the internal attribute to ignore any comments from internal people. Please look here for more information: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--comment-- Kind regards, Bill

Hi @Jan Barth -- Welcome to the Atlassian Community! What problem are you trying to solve with such a query? Knowing that may help the community to offer suggestions. Please note that JQL helps filter issues based upon their data (i.e. fields like Updated), and so a query just on time with no issue fields could not work.…

Thanks for that information. Other than teams using a simple workflow (with no moving backwards in flow), we often ignore that feature. Instead we use an actual Age Of WIP custom field set with automation. That seems more valuable than knowing the time in a board column which may contain multiple, mapped status values.…

Thanks, Peter. In that case, I recommend working with your site admin to submit this one as a ticket to Atlassian Support: https://support.atlassian.com/contact/#/ When you hear back from them please post what you learn to help the community. Thanks!

Thanks and well done, @Darryl Lee Still on my wish list: a refactoring IDE with version control native for automation rules edit...making such incremental changes easy and safer. Or a full REST API for rules and then someone can create an addon (such as for VS Code) to improve rule maintenance. One can hope... Would you…

Hi @Kris -- Welcome to the Atlassian Community! I wonder if you could use the generic Issue Updated trigger followed by an advanced compare condition to check the changelog for a change to {{issue.project}} * first value: {{#changelog.project}}{{fromString}}{{/}} * condition: is not equal to * second value:…

Hi @Jeff Streitel -- Welcome to the Atlassian Community! Yes, and...to Trudy's answer: For an explanation of how the average cycle time values are computed on this "control chart", please review this documentation article: https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-control-chart/ And if…

For a subtask triggered issue, you would need to walk up two levels: first identify the parent of the subtask, get that issue to then find the epic link.

Hi @Sarah Green Do you mean the star/unstar indicator at the top-right of the view...next to the automation lightning bolt icon? If so, that is to mark a board as "favorite". You may find your favorites for boards from the top navigation Your Work > Boards. There you will see the "Starred" ones. Kind regards, Bill

Hi @Akshith Kumar I do not believe those charts are supported with out-of-the-box dashboard gadgets...and I recall seeing on a changelog the last release to built-in gadgets was in July 2010, so I do not expect they will add them any time soon. If you need those on a dashboard, please investigate marketplace options to add…

Hi @Peter Jaeckel -- Welcome to the Atlassian Community! When I got an example to check the attributes for an issue, I did not find the "project" attribute listed for "components", but you show that one in your example. Perhaps try the minimum needed for components and just include the "name" attribute. Kind regards, Bill

To make the edit, you now want to use the lookup issues result as your source for the issues: {{lookupIssues.Progresso(%).average|0}} If that does not work due the the name of the custom field confusing the rule, try to use the custom field id name instead. You may find the name using this how-to article:…

Hi Jay -- Welcome to the Atlassian Community! It appears you are passing more attributes than are needed to create the issue, such as the field type information. Perhaps try something simpler to see how that helps. And here is the a documentation page that might help…

The JQL you need depends upon the triggering issue... If the epic is triggering the rule, its key is what you need. To find the children try this JQL: "Epic Link" = {{triggerIssue.key}} If instead a child of the epic is triggering the rule, you use that child's epic link to find the others, and then branch to the epic for…

Hi @Owen Guion The only time I have seen that symptom was when assignee was changed outside of the board (e.g. someone else editing the issue) and there was latency on the board update. The fix was just to refresh the page. If you are consistently seeing this, I recommend working with your site admin to submit a ticket to…

Hi @Sara Creenan _M_T_ Do you mean for: * a specific comment in the issue, * the last commented added, or * one containing specific, consistent text? #1 is probably more difficult to solve as the comment text could always change #2 can be checked using a rule with a scheduled trigger and a condition on…

Hi @Douglas Oliveira Are you using the Jira Cloud or Server/Data Center version of automation? For Cloud: use a Lookup Issues action with JQL to find the child issues of the epic, and then use the list function average on the results For Sever/Data Center: use a branch with the bulk-handling enabled...with the same JQL to…

Hi @Nick Fifield It is possible to add a custom field and capture some of the comment text when the issue is flagged, such as with an automation rule, and then show the comment on the card. You would need another rule to clear the custom field when the flag is removed. However...more often than not, that field would be…

Awesome! I am glad you got it to work.

Hi @Rich Imbrogno First thing, I am using the Cloud version, and... According to the documentation for the Server/Data Center version of automation the function substringBefore() is supported: https://confluence.atlassian.com/automation/text-functions-993924863.html Kind regards, Bill

Hi Tim, Short answer: I have not found a single, complete source yet for Automation for Jira documentation. Longer answers: When I am lookup up automation information, I usually start here for the smart values and and functions lists: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ If you…

Hi @Lynne Ratcliffe If at all possible, I respectfully suggest you divide-and-conquer on this rule. Automation has a 60 component limit (i.e. total of the trigger, branches, actions, and conditions) and so this rule will run right up against that limit. Perhaps consider one rule to create the 6 epics and have separate…

Thanks for that image, Rich. Let's try a couple of other approaches: In my experience, sometimes the rule editor "glitches" a rule from too many edits of existing components, like the branch. A way to check that is to disable this rule, and recreate it from scratch to see if that fixes the problem. If it does delete the…

That is curious...Would you please post an image of the audit log details, showing an execution which does not work as you expect? Thanks!

Hi @Oliver Berger Yes, and...to Nic's ideas: Here is the Atlassian library of example automation rules, and I have seen their product people posting about perhaps having a similar library for the community members to share rules. No timelines were noted on doing that. *…

Hi @[deleted] -- Welcome to the Atlassian Community! In general, asNumber should perform the conversion when you reference the field's smart value correctly and use one of the supported mathematical syntaxes. Please consider posting images of your complete automation rule and the audit log details showing the rule…

Hi @Dan Rohtbart -- Welcome to the Atlassian Community! If you have used a saved filter for your dashboard gadget, you can use that same filter in the automation lookup issues action by referencing the filter id. View your saved filter to note the id in the browser address bar URL, and then use that in the lookup JQL as:…