Bill Sheboy Expert

Thanks for that information, Apryl. Short answer: this may not be easily possible with an automation rule. Would you please describe the problem you are trying to solve by reporting on that information? That may reveal another solution approach. For your requested approach...the problem is the many-to-many links. As a…

Hi @[deleted] Adding to what Nic suggests... Looking at your rule, you may see it is triggered on Version Released...and the rule does not know which issues are associated to that version. That error message is describing that condition. To resolve this, you may add either of these immediately after the rule's trigger: *…

Hi @Saira Would you please post images of your complete automation rule and of the audit log details showing both executions? That may provide some context for what is happening. Please also look at the issue history and complete audit log to learn if any other automation rules are running against the issue. Until those…

Hi @Janel Bland -- Welcome to the Atlassian Community! I recommend starting with this how-to article to find the exact smart values for your fields. Smart values are name, spacing, and case-sensitive, so confirming can head off problems. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ Next,…

Hi @[deleted] As that is a marketplace addon to Jira, I suggest contacting the app vendor to learn if that is possible. Without knowing the exact tool, it may be easier for you to do this than the community members. Thanks! Kind regards, Bill

Hi @marc -- Welcome to the Atlassian Community! Would you please show images of your rule and of the audit log details for the various paths? That may provide some context for the community to offer suggestions for your rule. Thanks! Kind regards, Bill

Hi @Vishal Do you have one of the Automation for Jira addons installed? I believe there is a free and a paid version of this addon from Atlassian for the Server/Data Center version. (This addon is included with Cloud.) If so, you could use a rule triggered on Issue Create, find the related issue, and add the link. Kind…

Hi @Alain Beaulieu Without seeing your automation rule, I am guessing that you are trying to set the values by the names in the drop-down lists. Perhaps try using the id values instead. Kind regards, Bill

Hi @Danielle Bonneau I do not believe that is available to automation rules except when the Pull Request Merged trigger fires. There is an open suggestion to improve the available smart values for the development-related triggers here: https://codebarrel.atlassian.net/browse/AUT-1997 A couple of work-arounds could be to…

Well done! There are a few examples in the community for that next rule. It is quite similar to what you have done, although it has some edge cases. * trigger: transitioned to Done * condition: issue type is Task * branch: on JQL to a linked issue (of your desired type) which is a User Story* condition: check the User…

Thanks for clarifying, Gabriel. That seems like the version is being used for something other than just release management, in regards to this board. Other than making the fixVersion field required for epics, I wonder: from the other data in the epic can you determine the fixVersion used for this board? If so, that might…

Thanks, Kathryn! Next I suggest trying the branch to epic again, and post your rule and the audit log results...after you enable those "Allow Rule Trigger" options where they are needed. By the way...for a rule like this that could cause some "churn" in a team's project, it can help to use a test project to build/test the…

Hi @Hartmut Leister I wonder if you could set up a webhook for audit log (and other) events, and then use an automation rule triggered on that to manage the results. Kind regards, Bill

Hi @Gabriel For some context on your question, why do you have a specific fixVersion value in the board filter? Knowing that may help reveal other solutions to this use case. For example, let's say your board is always intended to show the next unreleased version. There is a JQL function to find that version; that would…

This is curious...Are you using a team-managed or company-managed project type? Let's try an FYI and an experiment. First, the FYI: When you have one rule that could lead to another rule executing, the second (downstream) rule needs to have the "Allow Rule Trigger" option enabled in the rule details. This option is…

Please modify the rule like this to access the issue data... * trigger: your scheduled trigger * action: lookup issues with the JQL to find them * advanced compare condition: your test on the worklog from the lookup * ...

Well done, and I was glad to help!

Hi @Konstantin Gagač What are you expecting the outcome to be for that replacement? When you use "\n" in the replaceAll() and other functions, it represents the newline character, and not the literal value. Kind regards, Bill

Hi @Allan Vaifale First thing: for questions like this were you are trying to get rules to work, I suggest posting images of your rule, the audit log details showing the execution, and a description of what does not work as you expect. That will provide context for the community to offer ideas. Next, when you are unclear…

Hi @Kathryn Swearingen As you are connecting the Task as a child of the Epic (like your User Story is also), have you tried changing the to: Branch to Parent (Epic)? That would ensure the Task goes to the correct Epic. If you have tried that and it did not work, would you please post an image of the audit log details,…

Hi @Arkadiusz Baka The match() function can produce a collection (not a list) when there are multiple values found. If you want just one match, perhaps convert to a list with split() and grab the first one. {{issue.comments.body.match(".*Ticket number: \s*(.*)").split(",").first}} Kind regards, Bill

Hi @Angana Patel Adding to John's answer... You describe using separate Kanban and Scrum boards to manage separate work for the team(s). Please check that your board filters are different enough that the same issues do not appear on both boards. Otherwise this might confuse the teams when one team moves work intended for…

Hi @Javier García -- Welcome to the Atlassian Community! Yes, and...to Nic's answer... The built-in reporting does many of those things. If you also wanted an email report, it would be possible to create this using an automation for Jira (A4J) rule, triggered on sprint completion, to summarize the results. Such a report…

Hi @Yaseer Jawhar If you only have the accountId value, you would need to call a REST API function from the rule (with a web request) to get the email address, or other user information. That is described at the beginning of this thread. Kind regards, Bill

Thanks for that information. A few follow-up questions before suggesting some specific approaches: Would you ever expect there to be multiple issues linked, such as one-to-many issues? If you do have many-to-many issue links, what would that look like in that custom field? For example, a long string of the summaries. What…

I only see an image of one of your rules and the audit log for the other. From what you show, that option for "Allow Rule Trigger" needs to be enabled, and... I wonder if the link is not firing the trigger because of when the link occurs in the issue cloning process: as part of create rather than separately. For rules I…

Hi @Curtis da Costa How much have you tested that structure? I am asking because... * that branch on "current issue" isn't really a branch; it gets executed inline, * I have seen other posts from Atlassian folks that nested branches are not supported, and * as branches execute in parallel and asynchronously, I wonder if…

Hi @Apryl Harris What does "Name of a Linked Issue" mean to you? Is this the Summary field? And, would you please clarify what you are trying to accomplish? For example, do you want to... * When an issue is linked to another issue * Copy the custom field "Name of Linked Issues" from one issue to another If so, which is the…

Hi @Paty Souza Just to confirm, are you trying to use two different automation rules, whereby the actions of the first rule lead to the triggering of the second one? If so...the second rule (the one triggered by the actions of the first rule) should have "Allow Rule Trigger" enabled in the rule details. This option is off…

Hi @Ismail Sanni Two things to consider on this symptom... You appear to be a site admin for a paid Jira license, so consider submitting a ticket to Atlassian Support to take a look: https://support.atlassian.com/contact/#/ And...there is currently an active AWS incident leading to elevated error rates and latency, and I…