Bill Sheboy Expert

Well done! That is often a better way to go, when possible, as it reduces some timing issues. The caveat is any branches in a rule: branches which could run on more than one issue are run asynchronously and in parallel. And so if you need the results of processing earlier in the rule to roll-up some value, that is not…

Your #1 item) * For the "epics are not in the release" approach, the first lookup was to find the epic's keys. Then inside the branch, and as each epic is walked, a second lookup was used to gather the stats for the relevant issues. Your #2 item) * This could be because you are already in a branch, and so the editor…

Hi @Rafael Vargas Yes, that is possible. If you mean checking the resolution type, try using the "issue updated" trigger and then check the changed fields with an additional condition. Kind regards, Bill

A few things to help...Please confirm if you are using a team-managed or company-managed project. You may find this information at the bottom of the left-side of the page when you expand out the options menu. If you are using a team-managed project... * Only use the {{issue.Story point estimate}} smart value (or…

Yes, I believe this would do that when using Lookup Issues as the source of issues. Just put this as a separate section, or use conditional logic to build the content in a created variable {{#if(equals(lookupIssues.size|0,0))}} No items matching that value were found {{/}} {{#if(lookupIssues.size.gt(0))}} Here is the list:…

First thing, it is helpful to use this how-to article to confirm you have the correct smart values for your fields: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/ Next, please try using the filtering on the lookup issues results, not on the individual issue. Something like this for…

Hi @Tester McTestyface Would you please post images of your complete automation rule and of the audit log details showing where the execution does not work as you expect? That may provide more context for the community to offer suggestions. Thanks! Kind regards, Bill

Hi @Imran_Ali -- Welcome to the Atlassian Community! I am a bit confused by your use of terminology, so first thing... * a Trigger is a component of automation rules which fires based on some event. For example, Version Released * a Condition is a decision point in a rule. For example, when a field value has a specific…

Hi @Keith Vedol When you have known criteria for your groups, such as Issue Type, there are at least two ways to do this: * Use smart value, list filtering to get the detailed issues meeting your criteria, while only calling Lookup Issues once. Please look here for more…

Hi @Executive Assistant -- Welcome to the Atlassian Community! Where are you looking for the library: the one in documentation or the one in your project? Both appear to be working. The one in documentation is…

Hi @abermudez -- Welcome to the Atlassian Community! I believe that is an addon app to Jira, and not built-in functionality. Please work with your Jira admin to contact the vendor to learn if what you ask is possible. Thanks! Kind regards, Bill

Hi @Eric Roetenberg What do you mean by "link Jira and Confluence to Microsoft's OneDrive"? I am not aware of anything built-in, for example to share documents from elsewhere rather than store them in Jira and Confluence. There appear to be some marketplace apps related to syncing (rather than replacing) the Atlassian file…

HI @sai armitha -- Welcome to the Atlassian Community! I am unclear what problem you are trying to solve by doing that. Perhaps you can check the Atlassian Marketplace to learn if there are any apps available which can support what you…

Hi @Krishnan -- Welcome to the Atlassian Community! A Jira board is a view based on a filter of issues. If you create a filter meeting the criteria you want, it can be shown as a board, such as a Kanban board. However, what you asked is not possible with the built-in features of Jira: selecting issues based on the status…

Hi @Lucas Silva Dantas Abrantes In the highlighted area of your image, Automation is a built-in feature of Jira Cloud. For the other features of that OKR app, please work with your Jira site admin and the vendor to learn how to remove the feature. Kind regards, Bill

1) Gather 2) Have a purpose (i.e. meeting type and outcome); use an agenda; release people not needed; ask for walk-ons; park other topics, and clear the parking lot later; create an action plan: what, owner, by when; manage your time-box; process-check, as needed 3) Close

Hi @Boleslaw Nowak If that is the rule you have been using for a year, I am quite surprised it worked as you describe. In my opinion...The explanation of round-robin assignment is a bit vague, and seems to imply the "round-robin" applies to the scope of the rule, and nothing…

Hi @Erika Yamamoto -- Welcome to the Atlassian Community! I recommend reviewing the documentation for Smart Checklist, specifically on how to update a checklist using an Automation for Jira rule. The other checklist apps I have used were able to add/edit checklists using rules, and I suspect the Smart Checklist is the…

The "Assign the issue to"..."Smart value" does not work that way; it assigns to the one-and-only-one user identified by the smart value expression. For example, just to {{issue.reporter}} As I noted earlier, I tried an experiment to dynamically create a list of users (e.g. X, Y, Z), remove the current assignee (e.g. X),…

Hi @Allison Stewart That is not how the option "Allow Rule Trigger" works...When you have multiple rules and the actions of one rule could trigger another, you may enable Allow Rule Trigger in the "downstream" rules of the earlier one(s). The use case of using webhook to chain/trigger rules is only needed when your rules…

Well done! For future reference if you need to call the REST API for things automation rules do not support directly, please see this how-to article: https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 With your use case of getting the email address from…

As you appear to be on a paid Jira license, you could work with your site admin to submit a ticket to Atlassian support and learn of any work-arounds or escalation for the issue: https://support.atlassian.com/contact/#/ IMHO...For an edge case like this, I suspect it may not get much forward movement. Sorry I could not be…

I do not know that; I am not using the service desk features of Jira. Perhaps search in the community for that as "default comment reply to customer".

Hi @Luke Thomas Dunne -- Welcome to the Atlassian Community! The help for JQL describes that operator with the fixVersion field as: Note that the comparison operators (e.g. ">") use the version order that has been set up by your project administrator, not a numeric or alphabetic order. What this means is the versions are…

Hi @tassilo.posegga -- Welcome to the Atlassian Community! At this time, I believe the only way to do that is by calling the REST API with a web request to update the version. There is an open suggestion to allow editing a version directly from a rule here: https://codebarrel.atlassian.net/browse/AUT-932 If you want to try…

Hi @N R Sandhya Adding to Tim's thoughts...What are you seeing that does not work as you expect? For example, the first screen image shows 17 issues in the column and so that exceeds the maximum limit of 5 issues. Even though a quick filter is apparently selected, that does not impact the fact there are 17 issues in the…

Hi @Rees, Ian -- Welcome to the Atlassian Community! Reading your use case and looking at your rule, it appears you only want to update the Epics' custom fields, summing information from their child issues. Is that correct? If so...you cannot nest branches in rules, and thus other approaches can be used. Next question: are…

Hi @Rey Torres Adding to the other answers, here is an open defect for that symptom, which you may watch/vote for to see progress: https://jira.atlassian.com/browse/JRACLOUD-72282 There are several built-in dashboard gadgets which are impacted by this design choice for team-managed projects. Possible work-arounds are to…

Hi @Bleddyn Preece -- Welcome to the Atlassian Community! Adding to Walter's answer...You may encounter a different symptom to watch for: Let's say you finish your last sprint before switching to use a Kanban board...and there are issues carried over (not completed) and which were "in progress". Kanban teams typically use…

Adrienne, would you please explain what you mean another way, as I am not understanding? Thanks!