Bill Sheboy Expert

Let's try the simplest thing first... The issue created trigger can fire before all of the issue fields are available to a rule. To slow down a rule and reload the data, please add the Re-fetch Action immediately after the trigger and then retest your rule. Also...can the "I Score" and "F Score" fields change later, after…

Hi @Jörg Eggs First thing, just an FYI that there is a Jira Product Discovery area in the community to post questions specifically focused on that beta: https://community.atlassian.com/t5/Jira-Product-Discovery/gh-p/jira-product-discovery Next, would you please post images of your complete rule and of the audit log details…

Thanks, for clarifying. Now that the Jira Cloud LookupIssues action supports all fields, you can do this with: * trigger: on start date or due date change (or use issue updated trigger and conditions to check which field changed) * condition: the issue is a story * condition: the issue has an epic parent * action: lookup…

I cannot think of a way to do this with multiple mentions in a rule... One sticking point continues to be match() cannot use variable values (e.g. from another match result or a created variable) as the search string. If it could, the mentioned users' accountId values could be gathered and parsed into a OR expression as…

Hi @Kelsey McDowell There are quite a few different use cases requested in this thread from 2020. It is unlikely there is one solution which will solve all possible needs. I suggest creating a new question which clearly describes your use case, what you have tried thus far to solve it, and include a link in your question…

Hi @Darryl Lee ! In my experience, use of smart values in functions is still inconsistently implemented. And rarely do created variables work as function parameters. The work-around is using replaceAll() and chained functions with substringAfter(), and so forth, to get at the desired values.

You can use the match() function with a regular expression to get the accountId, and then pass that as a parameter for the REST API call.

Hi @Jarlen Caden Short answer: not with the way mentions are implemented. One work-around is to call the REST API to get the user's information using the accountId from the mention, and then you have the displayName, emailAddress, etc. If you want to try that, here is a how-to article for calling the REST API from a…

In your screen image of the Edit Action, the smart value has extra spaces and some extra syntax. For example, you have: {{issue. customfield_18480}} There should not be a space after issue. And I see {{triggerIssue.changelog.Numbers... As I noted earlier, the changelog smart value can only apply the trigger issue, and so…

Next thing to check would be the system audit log to confirm no types were changed, perhaps by another admin. After that, I recommend contacting Atlassian Support by submitting a ticket at the link below. You appear to be a site admin for a paid license, and so are permitted to submit tickets.…

Here is a how-to article for calling a REST API from an automation rule: https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 I recommend doing a browser search, based on your SharePoint version, to find the correct REST API function to call for creating a…

Yes, and...one key source on that documentation page is this one: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/ This how-to article describes finding if a field is supported as a smart value, and what the correct smart value is. Smart values are name, spacing, and case-sensitive...so…

Hi @Kevin Holy For triggers related to sprints (and versions) the rule needs a branch when you want to act on the issues. For example: * trigger: sprint completed * branch: issues in the sprint* action: edit your issue Kind regards, Bill

Hi @FNO -- Welcome to the Atlassian Community! What you are showing appears to be functionality from an addon/app from the marketplace, and not built-in functionality of Jira Cloud. I suggest working with your site admin to determine which addon you are using for the test cases, and to then contact that Atlassian…

Hi @rbalamu2 Do you have any addons/apps from the marketplace which are installed in your Prod environment which are not in the Sandbox? If so, the install of the apps may have created the link types. Kind regards, Bill

Hi @Mariko Kelly -- Welcome to the Atlassian Community! I wonder if this is related to the types of your fields. Are they both number fields, or something else? And when you note using parentheses leads to an error, would you please show what you tried? Another way to do this is to chain the operations, and add round to…

Hi @N Y Adding to Mark's answer... With the smart values in the rule, you may access the values which are selected only; not all possible values. Which of these did you mean? Kind regards, Bill

Hi @Caitlin Gourley -- Welcome to the Atlassian Community! For a version trigger (or a sprint one) which acts on the issues, a branch is needed. For example: * trigger: version released * branch: on issues fixed in version* action: transition Kind regards, Bill

Hi Steve, Adding to Mikael's answer...there are several open suggestions to add this feature to Jira. You may watch/vote for these to see progress...although one of them is almost a decade old. * https://jira.atlassian.com/browse/JSWCLOUD-14705 * https://jira.atlassian.com/browse/JSWCLOUD-15655 *…

Hi @Kyra Neal -- Welcome to the Atlassian Community! JQL is not an SQL, and so does not have many features of an SQL...such as what you asked. What you can do is sort by the assignee and the non-blank ones will go to the top: project = yourProjectName AND "Epic Link" IN (your list of epics) ORDER BY assignee ASC, updated…

Hi @Malin Rathjen Adding to Alex's answer... Please consider treating this board showing company-managed and team-managed issues together as read-only. Otherwise users of the board could become confused by the different status values for the different projects types when they try to transition them. Specifically, the…

Hi @Vignesh I hypothesize a SharePoint folder can be created using the REST API, and that could be called with a web request from an automation rule. What have you tried thus far to solve this? Kind regards, Bill

Hi @Evan Hum -- Welcome to the Atlassian Community! I do not believe that is possible, due to the Sprint field's behavior of preserving the list of all sprints to which an issue was assigned. Fortunately the built-in reports are accurate when showing when items finished. A couple of possible work-arounds for what you are…

Yes, and...that approach is apparently how the beta for Jira Product Discovery is intended to work: * create Ideas and manage the portfolio ideation and selection/abandon * create related epics and stories for delivery * watch the progress of ideas (through the linked item progress) * close the idea when the linked items…

I suggest working with your site admin to contact that marketplace vendor for support: https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud&tab=support

The changelog smart values only refer to the changes in the trigger issue, so no rule confusion there. Would you please post an image your current, entire rule? That may provide context in case we are missing something about the rule structure. Thanks!

Hi @Melissa Johnson -- Welcome to the Atlassian Community! I wonder if changing issue types is hiding part of your workflow. You seem to describe "intake" (or ideation) as part of the flow of epics, yet do not want to account for that effort in time measures. Two options could be: * Accept that "intake" is part of the flow…

Hi @Kanishk Azad If you were able to do this...what would you do with the "acceptance criteria" items when the story was completed? Issues and subtasks in Jira typically represent something that needs to be done (i.e. work). Perhaps if your acceptance criteria were subtasks of a story, that could align with that idea of…

Hi @Alpa Padliya Adding to Walter's answer... This may not be easily possible to detect/prevent with an automation rule. The ability to determine the changed values for fixVersion in a rule has stopped working, and you may watch that defect here: https://jira.atlassian.com/browse/JIRAAUTOSERVER-207 A work-around would be a…

Hi @Sam If you are using a team-managed project (TMP) with a scrum board (sprints enabled), I believe the Velocity chart will not display in that list until you have completed your first sprint. Have you completed any sprints yet? Kind regards, Bill