Bill Sheboy Expert

Hi @Amy Blower -- Welcome to the Atlassian Community! Yes, and...to Max's answer: There is some free, online training from Atlassian on learning how to answer such questions with JQL. Please look here for a great example class: https://university.atlassian.com/student/path/849533-gain-project-insights-through-jql Kind…

Greetings, and welcome to the Atlassian Community! Is your software project a team-managed project (TMP)? If so, that type of project does not support multiple boards. And, Atlassian has decided to pause work to add that feature, as described here in this suggestion: https://jira.atlassian.com/browse/JSWCLOUD-17371 If you…

Hi @Aditi Bhardwaj -- Welcome to the Atlassian Community! Unfortunately, there is no built-in velocity gadget for dashboards. There is the built-in velocity report for projects with a Scrum board. There are velocity dashboard gadgets available to purchase as addons from the marketplace. Do you instead perhaps mean the…

Please try the Issue Assigned trigger, and try the fromString with change log. "from" will be the entire object and that may be more difficult to compare to https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--changelog-- So the rule could be something like this: * trigger: issue assigned *…

Thanks, Sharon. That JQL should work, although it potentially could include lots of issues from all of the projects. When you look at an example issue which you believe was not changed, and examine the history, do you observe any changes?

Hi @Suzanne Green -- Welcome to the Atlassian Community! There are at least two ways to do this, depending on this question: do you expect issues ever to be unassigned after first assigned? If the answer is "no", using the issue assigned trigger, you could use a condition to check change log and only proceed if the "from"…

Hi @Sharon Meyler Do you mean a JQL filter on issues or something else? And if you mean a JQL filter, please show the filter you used. That may help the community to offer suggestions. Thanks! Kind regards, Bill

Hi @Benjamin Lellouche If you have already written and tried the suggested rule, and it does not work as you expected... Please post images of the complete rule, showing details of the components, and an image of the audit log details showing the rule execution. That information will help the community to offer…

Hi @Shamanth First thing, I am using Jira Cloud and not Server/Data Center. As Jack notes, your version does not have Lookup Issues, so perhaps try the bulk-handling features with a JQL branch, and then use the {{issues}} smart value. Note that one is plural to handle the issues as a set. Please look here to learn about…

Hi @Matilda Dahlström -- Welcome to the Atlassian Community! You could do that by adding {{summary}} after the key, such as with: {{#lookupIssues}} * <a href="{{url}}">{{key}} {{summary}}</a> {{/}} Kind regards, Bill

Hi @Akanksha Saha -- Welcome to the Atlassian Community! That messages seems to indicate what it says: a permissions problem. What is the rule actor for your rule (under details at the top of the rule edit)? And if it is the default of the "Automation for Jira" user, did someone change the permissions for that user and the…

I believe the two-dimensional filter gadget can only operate on option/list fields, and your custom field may not be of that type. Is it a text field?

Hi @[deleted] Would you please post images of the rule you are using and the audit log details of the rule execution? That may provide some context for the community to offer suggestions. Thanks! Kind regards, Bill

Hi @Craig Easton First thing, try using a single slash to close expressions like iterators and logical conditions: {{/}} Second, when inside of a conditional test, you do not need the extra curly brackets for the issue fields. Next, I believe that compareTo() returns -1, 1, or…

What is the type of your custom field, as that error seems to indicate it is not a string? And, if you write the fromString to the audit log, what do you observe?

Hi @Scott Lund -- Welcome to the Atlassian Community! I re-tried my test rule for this and it appears to work. Here are the basics if you want to try it...I used "Story Points" as my counter field, so substitute with your own custom field. Please note: advanced branches occur asynchronously and in parallel, so there is no…

Thanks for explaining the situation. You may want to consider either: * using Kanban methods (including the Jira board) and/or * making specific items to research/clarify a request. Those could be moved to "done" after the research, with a linked, new backlog item to implement the item added to the backlog for later…

Hi @sai rohit For context, please include images of your entire automation rule and the audit log details showing the rule execution. You may also want to write that smart value to the audit log to confirm it contains what you expect. There are some open defects for list-like fields (e.g. fixVersion, Components, etc.) not…

I am guessing your Scheduled Trigger is based only on time, and does not have JQL. In a rule, Current Issue is relative to the issue from the trigger or branch. When there is no issue (such as a trigger without any), the actions do nothing or raise errors. This was probably visible in the audit log details I noted earlier.…

Hi @Josh Maurer -- Welcome to the Atlassian Community! What have you tried thus far to solve this? For example, please post images of your rule, the audit log details showing the rule execution, and describe what is not working as you expect. That will help the community to offer suggested improvements. Thanks! Kind…

Hi @Carlos Hernandez Yes, and...to Trudy's answer: If you want to see "flow efficiency" over time and spanning different issues, and you are looking at marketplace addons/apps, check how the vendors handle re-work loops and wait-time for your board steps/status values. Some tools may not recognize these conditions and so…

Hi! Please see the other answers regarding calling other code from a rule. For your use case, I believe you can do this with the Jira Server version of Automation using a single statement, with conditions nested inside of a math operation. For example: {{#=}}( 0 + {{#if(equals(issue.significance.value,…

Hi @Bharath Kumar According to this open suggestion, adding attachments directly from OneDrive is not a supported feature of Jira Cloud yet: https://jira.atlassian.com/browse/JRACLOUD-70209 You note using a "weblink", so I wonder if one of the recent changes for smart linking has impacted the steps you have been doing…

Hi @Random User -- Welcome to the Atlassian Community! I believe "AIO Tests" is a Jira addon app from the marketplace, and not provided by Atlassian. Please work with your site admin to contact that vendor here for support:…

Hi @sharath krishna -- Welcome to the Atlassian Community! Are you using Jira Cloud or the Server/Data Center version? The version you are using will determine how to solve this... For Jira Cloud, trigger your rule on a change to Start Date or Due Date, then gather the sibling issues with the same epic parent, using JQL…

Well done, and that's a good work-around! As a suggested improvement to your rule...maybe check if lookup returns no issues (or more than one issue), and then take an appropriate actions. For example, what if the Release Story add fails, or someone else uses your ReleaseStory label?

Hi @James_Gigantes Short answer: I do not believe that is possible with the built-in rules features. Longer answer: The {{changelog}} and {{fieldChange}} smart values appear to be intended for the issue-related triggers, and not the other ones, such as Version Updated. The history information is available, if you are a…

Hi @Emil Moses What are you trying to do with the displayName value? Knowing that may help the community to offer more specific suggestions. Until we know that... The way mentions are implemented, the comment only contains the accountId value, and no other user information. There are a couple of work-arounds for this for…

Hi @Naresh Gantala If you are on a paid license for Jira and Jira Service Management, I recommend working with your site admin to submit a support ticket for this symptom here: https://support.atlassian.com/contact/#/ There appear to be several open defects related to accessing attachments via comment links from JSM, and…

Hi @Chad R Brown One work-around is to add another dashboard gadget and filter, specifically showing overdue items by adding this to your filter: duedate < now() When nothing is overdue, the gadget would be empty. Kind regards, Bill