Bill Sheboy Expert

Hi @Paul Madison What problem are you trying to solve by doing that? Knowing that may help the community to suggest ideas to solve that problem. In the meantime, you could create an automation rule, triggered on sprint completion, which makes an update to the issues in the sprint (e.g., add a comment). Kind regards, Bill

I am glad that worked for you, and...something I note in your rule: The rule appears to use two JQL branches on the previous and current parent, and then edits each specific issue's Pivots field. Branches that could be on more than one thing (e.g., JQL) run asynchronously and in parallel. There is no guarantee when the…

Hi @Ryan Short answer: you can access the id of the previous Epic and use that to get more information. Longer answer: Changelog has a few challenges with the parent field (and list fields). The REST API seems to indicate this field is supported for Team-Managed Projects, but as you show it can only be read as a…

Hi @Muhammad Jahanzaib Tariq_ T-6074 Are the issues assigned to your users X and Y in the respective statuses? If so, you could select to assign to previous assignee in the rule. Kind regards, Bill

Hi @Robert _Bobby_ Mittendorf Are you using Cloud or Data/Center version? If you are using Cloud, I wonder if you could... * using smart value list filtering, extract the external comments into a created variable * split the created variable, and then grab only the last three (referencing with get(), adding conditional…

Hi @Curt Holley Have you tried using the how-to article below to identify the smart value of the field? My understanding is that if the smart value is present, it can at least be edited with JSON using advanced edit. And if it is absent it is not yet supported.…

Hi @Sebastian Hoehne (alt) First thing: I am not using Jira Service Management, and so my suggestion is based on the documentation and what I know about automation. I do not see a built-in ability to add a comment to an object for rule actions, or any suggestions to add that ability in the public backlog. You could try…

Hi @Suneeta Gupta Adding to John's suggestion... Please post images of your complete automation rule and of the audit log details showing the rule execution. Those images will help the community to offer suggestions. Thanks! Kind regards, Bill

Hi @Jake Ralph Extracting the keyword from the Summary is likely possible using the automation text functions: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/ However, updating the Organization may not be possible, as described by this suggestion to add that…

Hi @abhishek burse This is not possible for automation rules as Jira does not have the individual user information. You can currently only send to a channel using its URL. There is a suggestion to add this feature to automation, which you may vote for/watch to see progress: https://jira.atlassian.com/browse/AUTO-443 Kind…

Hi @Stephan Kress -- Welcome to the Atlassian Community! It seems you already have an existing automation rule. Please post images of that rule and the audit log details showing its execution. That may provide context for the community to offer suggestions. Thanks! Until we see those... I hypothesize that your current rule…

Hi @Muhammad Moazzam Hassan What do you mean by "parent task" and "child task"? Specifically, what are the issue types and relationships between those? Knowing that may help the community to offer suggestions. And...do you already have an automation rule performing some type of updates for these issues? If so, please post…

Hi @Mister Femi There is nothing built-in for Jira which can do ask you ask. And, IMHO, what you are asking about is not necessarily an indicator of predictability for a team. (e.g., What does the team think about this as such a predictor?) That being noted... The built-in reporting tools for Jira to measure flow are quite…

Hi @Adam Cormack -- Welcome to the Atlassian Community! I do not know if there is a "best" way to do this, although I can think of a couple of approaches: * if you have one of the marketplace addons for scripting, you could make a calculated field * you could use the built-in feature of automation rules to set the field…

For your scenario, fieldChange is not detecting the label change. Instead please try explicitly checking the field with {{changelog.labels}} such as with this:

To make the trigger issue a child of the new epic, you will need to save the epic key and edit the trigger issue after your branch. I bolded the new sections, as shown below. * trigger: issue created * action: re-fetch issue * condition: issue type is... * action: create a new Epic * action: create variable* name:…

Would you please post images of your entire rule and of the audit log details showing the rule execution? Those may provide some context for what is happening.

Okay, my mistake...I forgot something I learned a while ago: once inside of an iterator, you cannot access things (e.g., smart values) from a higher scope. And so once inside the iterator for your custom field, the issue fields are no longer visible. The work-around is to build this expression in steps, by first iterating…

I am glad to learn that it is working now. From what you describe, that seems like an issue where the field was not visible to the rule, either through permissions or access to a view. If neither changed, I am at a loss why it would suddenly appear.

Would you please post an image of your Create Variable action for varAddLabels? This could be an iterator thing that needs some adjustments.

Hi @Has M. You appear to be missing the units of measure, such as days, in your expression. Please try this: {{triggerIssue.customfield_10072.minusDays(14)}} If that does not work, please describe the type of your custom field. Is it date, date/time, text, etc. Kind regards, Bill

Would you please post images of your complete rule and of the audit log details, showing the rule execution? Those may provide context for the symptom you are observing. Thanks!

Thanks for that information. Are you also asking: how can I link the triggering issue to the epic I created in the rule? If so, you can do this by referencing the {{createdIssue.key}} to edit the trigger issue's epic link. And, I recommend posting an image of your complete rule; that will provide context to confirm if that…

Hi @Елена Елена Perhaps if you post images of your entire automation rule and the audit log details showing the rule execution, that will provide context for the community to help. And if you are new to automation, please review this documentation and examples: *…

Hi @Jonathan Spooner -- Welcome to the Atlassian Community! Have you tried filtering on Status Category, and only show the "In Progress" and "Done" epics? Kind regards, Bill

Hi @Dorothy Callahan I am curious: what problem are you trying to solve by doing this? For example, are these billable hours by each work item, and so a more precise measure of working time is needed for different clients of work? Kind regards, Bill

Hi @George Tsemberlis I suggest not using branching to solve this. Branches on more-than-one-thing (e.g. JQL, advanced branches, etc.) process asynchronously and in parallel. If you are repeatedly trying to update the same issue you could run into collision and timing challenges. Another way to solve this, and make one…

Hi @Michele Bazzani Would you please post an image of your entire rule? That may provide some context for what is happening. Until that is posted... You are using a multi-user selection field, and so there could be multiple values. To iterate over the users' email address values you can try this:…

Yup...carriage return and line feed (newline) vs. just the line feed.

Hi @Shilin Zheng Would you please clarify what you are trying to accomplish? * Create an issue like a story, create an epic, and then link the first issue as a child of the epic * Change the type of a created issue in a rule * Something else? If you want to do the second one (i.e., issue type change, I would recommend not…