Bill Sheboy Expert

Hi @Tomislav Tobijas First thing: I am using Jira Cloud, not Server/Data Center, and so cannot verify my suggestions for that tool. Next, it appears Atlassian is implementing Create Variable for Server/Data Center, and you can follow progress on this suggestion: https://jira.atlassian.com/browse/JIRAAUTOSERVER-22 They are…

Hi @Chiranjib B Yes, that is one of the examples. For your use case, perhaps one of these approaches would work: * advanced branch on your different teams list; use a lookup issues action to gather the information you want on the Confluence page call the web request for the Confluence page * lookup issues to gather the…

Hmm...I just tried this and it worked for me. What is your role in the project: creator, contributor, admin, etc?

Hi @Greg Taylor -- Welcome to the Atlassian Community! I wonder if you are running into one of these things: * the view has no sort order, and so the default is taking precedence * you have a sort order, but have auto-save disabled...and so changes to your view are not saving Kind regards, Bill

You can do this in two steps, as I do not believe this is possible in one step... * action: create variable, to save the arrays of watchers for each issue* name: varWatcherList * smart value: {{lookupIssues.watchers}} * action: create variable, to convert the arrays to a list and then get the distinct users*…

Would you please post images of your complete current rule, and show the details of your branch and advanced compare condition, and of the audit log details showing the rule execution? Those may provide more context for making suggestions. Thanks!

Hi @Rahul Ingle I recommend creating a new question, and perhaps linked back to this thread. Otherwise only the people following this older thread will see it. When you create your question, please post images of your complete rule and the audit log details showing the rule execution. Those will provide context for the…

Hi @albanoandrea For a question like this, please post images of your complete rule and the audit log details showing the rule execution. Those will provide context for the community to offer suggestions. Thanks! Until we see those... I am guessing you are using an advanced branch to iterate over the watchers: * Each…

Hi @Christoph Schulz Your scenario seems to be: when someone is mentioned in a comment the first time, I want to add them as a Watcher (or to a Custom Field), and send them an email. When the user is mention again later I do not want to add them to the field again or send another email. Does that sound correct? For a…

Hi @Simon Shtipelman After the privacy changes in Jira for GDPR, I do not believe it is possible to find a user from just their name alone. Instead you need their account ID value to set an issue field. Some possible work-arounds would be to: * Send the account ID rather than the name with your webhook * Using another web…

Hi @Анна Войнюш -- Welcome to the Atlassian Community! The plans are based on the major features, support level, etc. Team-managed (TMP) and Company-Managed projects (CMP) are available with all levels. Please look here to learn more about the differences: https://www.atlassian.com/software/jira/pricing More importantly,…

Hi @Mohammed Asslahi -- Welcome to the Atlassian Community! What problem are you trying to solve by doing this? That is, why do this? The reporter field defaults to the person who is creating the issue. Thus it is likely the person creating the issue intentionally set the reporter to someone else...such as a requesting…

My experimentation/usage indicates once inside of an iterator, scope is quite limited. Specifically, and as you found...once inside an iterator: * the list itself cannot be referenced, and more generally... * fields in an issue at a higher scope cannot be referenced * created variables cannot be referenced I have seen…

Hi @Darryl Lee First thing, I do not have Jira Server, and so cannot test this... I recently saw from another community post that smart value, list filtering does appear to work with the Server version of automation rules. As you already have the full list in {{issues}} you could try using a list filter for each component…

Hi @Andrea Kunkel Would you please post an image of your entire rule? That may provide some context for what you are observing. Thanks! Kind regards, Bill

If you do not plan to copy the text to somewhere else, why would you copy it? And so, why add a specific control for a specific field to copy the information and not use it? The scenario you describe seems quite specific to handle an existing, generic, built-in behavior/feature of browsers and operating systems (i.e.,…

Hi @Krzysztof Achinger Such a rule could also run into problems when the automation engine is impacted, such as by an outage. In this case, some rules will run at an indeterminate time in the future and some will not run at all. (This has been confirmed by Atlassian staff in other community posts.) There really is no way…

Hi @Michael simon Adding to Jack's questions to try to help...You describe a rule used to add subtasks to an issue with a manual trigger, or simplified like this: * trigger: manual * action: add sub-task (to the trigger issue), and copy some fields from the trigger issue to the new sub-task You also note the "parent"; what…

Thanks for confirming that, @Yufang Vangaasbeek and I recommend contacting the support team (at the link I provided earlier) to see what they say. When you hear back from them post what you learn to benefit the entire community. Thanks!

Yes, I recommend disabling "Allow rule trigger" if you do not need it. Can you confirm there is only one board in the project? The automation rules are impacted by the entire project, so another board creating a sprint could have triggered the rule. If you only have one board and cannot see that another sprint was created…

Hi @Janusz Bułakowski I believe you can only get the account id value from the change log for users, and so there are a couple of work-arounds to get the displayName: * set that value to a user field (either an existing one or a custom field), re-fetch the issue, and then you can access the displayName from the updated…

Please use the Log action to write things to the audit log. This helps with diagnosing problems in rules and to confirm rule progress. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action

Hi @Stine Guldbrandt Adding to Trudy's questions... Do you mean the rule is not triggering and so the audit log shows no executions, or that the log shows no errors? In either case, posting an image of the audit log details can help to see that the rule flowed as you expected, or not. Next, what do you observe happening?…

Hi @Tomas Slavkovsky First thing: why do you want to hide this valuable piece of information? Hiding it seems in opposition to the agile concept of transparency. What problem are you trying to solve by hiding? Regardless of that answer: mostly hiding the result is possible using visibility or obscurity. For example, you…

Hi @Yufang Vangaasbeek I notice in your rule details that the "Allow Rule Trigger" option is enabled. Do you have another rule which is creating the sprints...which then in turn triggers the rule creating the issues? And...are there multiple Scrum boards in this same project, each of which could be triggering the rule?…

Hi @Curt Cavazos -- Welcome to the Atlassian Community! First, some questions to help clarify the scope of your question: * Do you mean the built-in Target Start Date field or a custom field with a similar name? * What addon features (if any) do you have for Jira? * What value do you want in this field? Let's assume you…

Hi @steven.green Yes, and...to what @Aron Gombas _Midori_ suggests, please post images of: * the entire automation rule, * the audit log details showing the rule execution, and * an example comment which was used in the rule. Those may provide more context to explain this symptom. Thanks! Kind regards, Bill

Hi @Dhaval Bhatt -- Welcome to the Atlassian Community! You seem to describe copying 2 different fields at once, which is not a built-in Jira feature. Where do you want to "paste" these fields into? If it is to another Jira issue, what you could do is create an manually triggered automation rule which creates a new issue…

Hi @Zhifeng Koh -- Welcome to the Atlassian Community! First thing, thanks for the details of the trigger, conditions, and actions. Also, it can help to post an image of the entire rule to provide context for the parts. Back to your question...Your JPD and Software Project are different, and your branch is limited to only…

Hi @liliana_ramos_matrix -- Welcome to the Atlassian Community! What do you mean by "blocked"? For example, if you have a status value called "blocked", you could use the advanced issue search, or basic issues search, as follows: project = myProjectName AND status = Blocked Similarly, if you mean items you have marked with…