Bill Sheboy Expert

I am glad to learn that helped. Please consider marking this question as "answered". That will help others with similar needs find solutions faster. Thanks!

Hi @Brandon Flores -- Welcome to the Atlassian Community! For a question like this, please post images of your complete automation rule, including the details of the actions which do not work as you expect, and an image of the audit log details showing the rule execution. Those will provide context for the community to…

If you read that error message, it is describing the problem: you have selected to edit the Labels field with the dropdown (at the top) and tried to edit Labels with "More options" / JSON edit. In a single edit issue action, you may only edit a field one way. Please unselect the labels field from the top part and try…

Hi @Keshav With your addition of sub-tasks to this "send reminders" use case, one challenge is built-in JQL does not support returning both the parent issues and their subtasks with one query. Your possible solution approaches depend on what outcome you want: * send a reminder to the assignee for each individual issue *…

Hi @Keshav I will take a look at your other post and respond there. Kind regards, Bill

I provided the rule outline earlier. The only other part to figure out is building the new sprint's name, which you can do using the date/time and text functions to parse the current sprint. https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/…

Hi, Lewis. After testing a bit I was unable to find a way to get the conditional newline to work in a created variable with markup. An alternative is to use the variables only for counting issues, and then use that to show your "there are no bugs" messages. This is a variant of what I described earlier, as it uses math…

What version of Jira are you using, Jira Cloud or Server / Data Center? For Cloud, here are the actions for Create Sprint and Start Sprint: * https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Create-sprint * https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Start-sprint…

This is different from what you originally asked: ...get list of people who were deleted from approvers field... Regardless, I believe you are correct: unless the changes are done one value at a time, there is no way to determine the "last" one removed.

Rather than using this in the expression: {{.}}{{"\n"}} Perhaps try this {{.}}\n So, without the quotation marks and curly brackets.

Hi @Sanjivani Wayal What type of field is it? If it is a text field, when you edit the field, you may type / paste in that smart value, it will appear below the field, and then you can select it. If it is a multiselect user field, you instead could convert that value to a JSON expression, and set the field with an advanced…

Hi! There is no built-in automatic sprint create, start, or end feature for Jira. For the simpler scenario you describe you could make a rule like this: * trigger: sprint started * action: create the next one This will allow you to add things to the next sprint over time. Then the next rule would be: * trigger: sprint…

Please show the updated block of actions for "no bug", where you: * create the variable * if/else on the condition* re-create the variable For the formatting, you may need to try adding a \n for a new line character after each one or to switch to HTML formatting. Would you post an image of the current message action and…

Hi @dave.drexler When one rule performs actions that could trigger another, the next / downstream rule needs to enable the option in the details for "Allow rule trigger". This is disabled by default to prevent accidental rule looping/firing. Kind regards, Bill

Sorry I missed that closing section to match up! Is the rule saving? If so, and the error occurs when the rule runs , please post an image of the audit log details for the run...showing all the information including the error.

Hi @Tobias Bartl -- Welcome to the Atlassian Community! First thing: I recommend creating a new question (and linking back to this thread). Otherwise only people following the older thread will see what you asked. Back to your question, I am not using that tool...however I suggest looking at the documentation for that app…

I would ask your Jira site admin, as they may find that information in the materials from when your company purchased the app. Your admin might also find it listed under the site admin settings for the app. I do not use that app so I cannot check that.

That error means that an action/condition/branch is referencing the {{issue}} smart value but you do not have any...or...there is a type and the rule interprets a smart value that way. I found a typo in my suggestion when creating the varNotBugs variable...which I fixed in my earlier post. (It was missing a parenthesis.)…

Unfortunately, I do not believe that is possible with a single operation / lookup. Fortunately, you are using Jira Cloud, and so may use the Create Variable action to help, although there are a few ways to do this. Also, {{lookupIssues.size|0}} will return the count of issues returned by the lookup. Thus one way to do this…

Hi @Noam Tal -- Welcome to the Atlassian Community! As a reminder, the Atlassian Community is not a free labor pool to implement requests. Instead when you have a question, please show what you have already done to try to solve a problem (including any images/information of your solution attempts), describe the challenges…

Hi @GREY Stuart -- Welcome to the Atlassian Community! If you are trying to copy/concat two custom fields into the Summary, have you tried just using smart values and the concat() function? Kind regards, Bill

Hi @Tiger Smith -- Welcome to the Atlassian Community! That is not possible, and... A cumbersome work-around would be to not group, but instead * add a field for the average score * calculate the new field with an automation rule (to roll up and average the values) when the source information changes for an idea (your RICE…

That is correct. You can test things like this to learn how the functions work using test rules and created variables (or issue fields).

Hi @Yuri Lapin _Release Management_ As a reminder...When recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording. For more information about this, please see: Atlassian Community online guidelines for Marketplace and Solution…

Hi @Lewis Smith -- Welcome to the Atlassian Community! A couple of ways to do this are to use either the NOT() operation around your current condition, or to use the OR() operation to test the other issue types. (Please note: this version of OR() only accepts 2 parameters, and so chaining is needed, such as OR(A, OR(B,C))…

Hi @Julia Petrova You are running into a situation where branches on more-than-one-thing are run in parallel and asynchronously. And so the edits are "walking over" and replacing each other. There is no way to do this type of update with such a branch. However...you can to add the additional labels in one operation, and it…

Hi @Amy Hu I believe the solutions you found in the community posts using multiple rules and changelogs is currently the only way to do a label sync with automation rules. There are marketplace addon apps which make this easier if you wish to purchase them. You note this type of sync is a common action. I find there is…

Hi @Rahul What have you tried thus far to solve this need? If you have started an automation rule, please post images of your complete rule and the audit log details of the rule execution. Those will provide context for the community to offer suggestions. If you have not started a rule yet, I recommend a bit of studying…

Hi @Gabriel Pavel -- Welcome to the Atlassian Community! My understanding is the businessDays unit of measure, when used with the diff() function, is whole calendar days. It uses the date values only for the difference, ignores any time component, and ignores the definition of working hours for the admin site…

I wonder if the smart value you are using for your field is incorrect. Smart values are name, spacing, and case-sensitive, and when they are incorrect they just return an empty / null string. You can confirm field's smart value using this how-to article. Essentially you identify an example issue which has your field, call…