Bill Sheboy Expert

I do not believe you can mix the wildcards and exact-phrase syntax, and I wonder if this is still related to the hyphen or underscores in the field data. If you are on a paid Jira license, consider working with your site admin to submit a ticket to support to see what they think is the…

Yes, that is possible, and it is necessary in some cases. For example, there are smart values / fields provided by marketplace addons that are dynamically populated. Those can only be in simple reads, and not in more complicated smart value expressions. So the work-around is to first store them in a variable, and then…

Hmm...would you please post an image of the audit log details as that may indicate something, including the exact JQL it tried to use when the rule ran. You can also write that dynamically-generated JQL to the audit log so you can test it manually (in an issue search) to learn what is happening.

Hmmm...I do not know that. It is easy to check by looking for the action in the rule editor.

Hi @Jan-Hendrik Wolf -- Welcome to the Atlassian Community! First thing, what problem are you trying to solve by doing this (i.e., why do this)? I ask because what you describe, "if there are already existing issues with similar information", does not match the JQL used, as that only tests on status; there is nothing…

Please try writing {{webhookResponse.body}} to the audit log to confirm the structure matches what you expect. If that works, then do the same with {{webhookResponse.body.issues.first}} And, what is the type of the custom field you are trying to sum?

Would you please post some examples of issues' text which matches and does not? This may reveal some pattern to the symptom. And also...the hyphen is the negation operator for JQL, but that should not be impacting this as you have it within the escaped-quoted expression.

Thanks for that information. Perhaps try using the Jira Scrum board, and investigate other reports / dashboard gadgets that will help manage the unplanned work. With this approach, you may have difficulty with sprint planning and capacity management. I also predict it will be difficult to observe how improvement…

I believe that get() for Lookup Objects takes a numeric parameter, so try converting with asNumber. And...I think you can do the index calculation in one variable if you subtract after the CEILING() function in the math expression.

Thanks, @Dileep Kumar Simhadri It seems various functions, when used in smart value parsing, are a bit inconsistent in regarding when the parentheses work / don't work. Sometimes the expressions appear to collapse to null values instead.

Hi @Brian Taylor First thing, I am using Jira Cloud and not Server / Data Center, so I am making a suggestion based on my automation experience. Back to your question...Yes, that is possible. The epic status field is not listed in the fields for automation field, drop-down lists. Instead you would need to access its custom…

Hi @Humberto Gomes Please review this documentation to learn how to perform that type of date/time math on fields for your automation rule: https://confluence.atlassian.com/automation/jira-smart-values-date-and-time-993924864.html Kind regards, Bill

Hi @Akarsh S When you state a "scrumban approach would be best suited", why do you believe that? I suggest the alternatives depend on what your team means by a "scrumban approach", and how you plan to measure to manage flow and value delivery. * Do you mean using Kanban, with cadenced events like queue replenishment,…

Hi Andy -- Welcome to the Atlassian Community! When using the contains operator ~ have you tried using the exact-phrase syntax to enclose the expression in escaped quotation marks? "text field#1" ~ "\"abc-de-f\"" https://support.atlassian.com/jira-software-cloud/docs/jql-operators/#CONTAINS---- Kind regards, Bill

Thanks for that information. Would you also please post an image of your rule trigger? I suspect the problem is the Variable Name in the trigger's input fields has curly brackets around it...but it should not. Instead it should be just be testingVersion, like this And after that is fixed, I believe you need to use…

Hi @ayoung You could use if/else conditions for this. When you use the simple if-condition, the rule processing stops when the condition is not met. Another approach is to use the new Lookup Tables feature. This would permit creating a table row for each value, and then lookup them up directly in a simpler rule. Please…

Awesome; I am glad to learn that helped. Please consider marking this question as "answered" to help other community members find solutions faster. Thanks!

Hi @Jack Brickey I welcome input from the Atlassian team on my observations below... My understanding is the custom field, human-friendly smart value and custom field id smart value can be used interchangeably in rules. A couple of challenges with these: * Custom field names which contain non-alphanumeric characters…

Yes, and the text functions replace() and replaceAll() can help with that...For example, you can chain functions to remove anything extra or which does not match your needs. This could also be a problem with the iterator, so if you post that the community can offer suggestions. For example, to avoid the trailing comma in…

Hi @Rafik Bouizergane That is strange...I wonder if someone else made a change. How many people are organization or site admins for your Jira site? Have you asked the other people about their recent changes and/or looked at the site audit log for changes? Kind regards, Bill

Thanks, Vijay. I believe you can still use the text functions to parse the message as it is composed of text, even though the specific format is XML.

Yes, they are different and usually represent the same thing. The exception is when multiple fields are created with the same name in the same Jira site. Your custom field has a human-friendly name of "Due Date" and the internal name is something like customfield_12345 where the 12345 is the id number. There are several…

The built-in due date field is indeed a challenge as there are several names and capitalizations for it. "due", "Due", "duedate"... are a few of the names. I recommend finding the custom field id for your replacement field and using that in the JQL, such as customfield_12345 <= 30d

Hi @yousefq -- Welcome to the Atlassian Community! One way to do this with one rule is to use the rightPad() function to create a text string of the length of your 2 x count - 1 (e.g. For 5 items "z,z,z,z,z"), split the string on the delimiter (i.e., a comma), and use that to drive an advanced branch to create the issues.…

Hi @tabdou -- Welcome to the Atlassian Community! First thing, why did you create the field with such a similar name to the out-of-the-box field? I suspect that several things in Jira will have problems with that, such as automation rules. Next, have you tried using the same syntax with your custom field as you did with…

Hi @Christel Gray As already covered by others, there is nothing built-in to do this. A few additional options would be: * Set up a webhook to push out the system audit log and parse that in another tool. I suggest that may be a brittle solution as the log may be incomplete or vague about user changes. We gave up on this…

As a reminder, automation rules require learning and experimenting. I recommend trying a hard-coded issue key first to confirm your Confluence page building syntax is correct before adding content from the issue links. The Confluence macro you are using appears just to be for a single issue key. But you are passing a list…

Hi @DavidBernardoSI1996 -- Welcome to the Atlassian Community! Although I have never done that before...I wonder if you could use a combination of features of automation for Jira features to do this: * use math functions, including RANDOM, to generate a random…

Please try adding {{key}} to the expression, perhaps ahead of {{summary}} for Confluence to recognize this as an issue link.

Hi @Maroline Johnson Adding to Mark's answer: For a question like this, please include images of your complete rule and the audit log details showing the rule execution. Those will provide context for the community to offer suggestions. Until we see those... What do you mean by "the automation just won't run"? Does your…