Bill Sheboy Expert

Hi @Sandro Herrmann -- Welcome to the Atlassian Community! For a question like this, context is important for the community to help. Please post the following: * an image of your complete automation rule in a single image for continuity * images of any relevant actions / conditions / branches * an image of the audit log…

Greetings, community! As a reminder, when posting bot / AI-generated content the source needs to be referenced in the text of your post and the content validated. To learn more, please see the community guidelines: https://community.atlassian.com/forums/custom/page/page-id/rules-of-engagement The "smells" the suggestions…

Hi @Hanzla Tariq What problem are you trying to solve? Knowing that may help the community to offer better suggestions. Until we know that... There are REST API endpoints to get, update, create rules, etc. And so if you wanted to... * update the scope of a rule* read the existing rule with an endpoint * update the scope…

No, that will not work because branches cannot be nested. Let's try some edits to your rule, moving the issue create outside the parent branch and using a smart values * trigger: issue transitioned to Done * condition: project equals YOURPROJECT * condition: issue type equals Story * condition: summary contains... *…

Perhaps; let's review what the rule does to decide: A re-fetch action refreshes the data for the trigger issue, but your rule is not changing the trigger before that point...thus it is unclear why there is a re-fetch. To which issue do you want to add the Watchers: the trigger one, the Epic, etc.? Knowing that will help…

Hi @Monique vdB When an extended slowness, or problem, occurs on the community portal, why doesn't that appear in the Atlassian Status pages area for the community? https://support.status.atlassian.com/ Adding those to status would help people know the team is aware of the symptom and is working on it...because if the…

Hi @Gal Fatal My understanding is the "share" feature just sends the work item link in an email to a person, team, etc., optionally including some message text: https://support.atlassian.com/jira-software-cloud/docs/watch-share-and-comment-on-a-work-item/#Share-work-items For your scenario, when the people have a Jira…

Hi @Uliana Komiakovych -- Welcome to the Atlassian Community! There are several possible things which could cause this symptom, so let's fix some things in your rule and then you may re-test to see if is resolved... #1) There is known racetrack timing defect with the Work Item Created trigger where the rule can start…

Thanks for that image, @Raina Anand You rule is close to the solution! Please move the Story create inside of the branch, setting the Epic Link to the "current issue" so it is a child of the Epic.

Hi @Nur Fatin First thing: I recommend posting your entire rule in a single image, such as with a screen capture tool or a browser addon. It is very difficult to follow the flow of your rule otherwise. Until we see that... Your rule triggers on a Status transition to "In Permit To Operate Review", but several conditions…

Hi @Tejas_Salke -- Welcome to the Atlassian Community! When do you want to set the field in the Epic? For example, an automation rule could be used to check when an Epic is added as a "Delivery Ticket" to an Idea, and then set the field. The rule would: * be triggered when a work item is linked, * use a global or multiple…

Hi @Jade Tran Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Heather Weatherholt Just following up to check if the suggestions from @Trudy P Claspill answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks,…

Hi @Sergey I am not using ScriptRunner currently and cannot offer tested suggestions, and... First thing to check: smart values are name, spacing, and case-sensitive. I notice your script capitalizes Summary, but the smart value for that field is: {{issue.summary}} Please change that, and check any other smart values to…

Hi @MARCO ANTONIO TOTH Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Admova -- Welcome to the Atlassian Community! Just following up to check if any of the suggestions answered your question. If so, please consider marking the appropriate one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the…

Hi @Marcus Toepper Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Remco Asberg Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Carissa Dodd -- Welcome to the Atlassian Community! Just following up to check if Trudy's suggestions answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule…

Hi @Liz Borrelli Just following up to check if this answered your question. If so, please consider marking this one as "answered". That will help others with a similar need find solutions faster. If not, please let the community know what help you need with the rule changes. Thanks!

Hi @Sergey To access the smart values for any created issues in the rule, you may use one of these methods: * For the most-recently created issue, use {{createdIssue}} and its attributes * For all of the issues created up to that point in the rule, use the plural {{createdIssues}} and their attributes * You may also branch…

Hi @Harpreet Thanks for that information about the built-in Recurring rules automation! As what you describe is not noted on that documentation page, please enter this as a documentation defect so the page can be updated. Thanks! Kind regards, Bill

Hi @Jonas Moehringer - ij-solutions That approach will not work when: * the sprint name contains spaces (or other characters invalid for labels) and * when the work item has been in multiple sprints. Kind regards, Bill

Thanks for that information, @Diane Janke The sprint field is a list of sprints the work item has been in over time. And, I hypothesize you only want to add the label for the current active sprint. If so, that would be this expression: {{#issue.sprint}}{{#if(equals(state, "active"))}}{{name.replace(" ", "_")}}{{/}}{{/}}…

Hi @Jack Yu Has your team noticed the significant slow down in the automation rule editor after this change? Steps to reproduce * Use a Chrome browser without any addons * Log into Jira * For a company-managed project / space, navigate to project / space settings * Navigate to the rule list * Create a new rule from scratch…

Hi @Diane Janke What do you want to put in the labels field: the sprint name, its ID, or something else? And if it is the name, what are some examples of your sprint names? If they have special characters or spaces, they may need to be replaced with text functions before adding as a new label. Finally, when you want to add…

Hi @Christa Meck First thing: based on the image you posted, your rule is selected as Private for edits. I recommend never doing that. There is too much risk of someone getting "hit by the lottery bus", and creating a maintenance nightmare for future admins. To limit access, perhaps set it to All Admins or to Specific…

Hi @Sean Perry As others have described, to create the Tasks as children of the new Epic, you may use a Created Variable to capture the Epic's key, and then use that as the Parent for the Task creation. The more challenging part is creating the Tasks in sequential order for an unknown number of items... * With current rule…

Hi @Josh Drake Thanks for jumping in with the suggestion! One adjustment to what you show: When using the Edit Work Item action (or a create), a specific field (e.g., Request Participant) may only be selected from the dropdown list or used in an advanced edit with JSON, but not both in the same action. Please remove the…

As you have tried the common causes of this symptom, and are on a Premium license level, I recommend working with your Jira Product Admin to submit a ticket to Atlassian Support here: https://support.atlassian.com/contact/#/ I recommend focusing on the automation rule example rather than the standalone endpoint calls. When…